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About

Reputation is the #1 AI-native reputation management platform, built to help multi-location businesses be found, trusted, and chosen in search, AI answers, and everywhere customers make decisions. By operating as a unified data system, the platform turns fragmented reviews, listings, and surveys into actionable intelligence—ensuring every local storefront, franchise, or dealer group receives clear, prioritized actions. This consolidation empowers marketing and operations teams with complete visibility into local search performance and customer interactions across the entire enterprise network.

About

Signpost is the complete solution used by thousands of local businesses to get more reviews and grow revenue. Using Signpost’s smart CRM and automated text and email marketing, over 20,000 local businesses have improved their ratings by 34%, increased their revenue by 14%, and grown their contact list by 3.3X, on average. US-based receptionists are ready at answer calls on behalf of your business. Stop spending hours each day searching through various inboxes. Capture leads while you’re on the job, after hours, or any time in between. Create custom campaigns to re-engage prospects and existing customers. Thousands of businesses trust Signpost with their customer communication. Request a personalized consultation with our team. Manage your customer communications, from lead to customer to repeat business. All the tools you need to beat the competition, all in one place.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

For multi-location brands that need stronger visibility, better customer experience, and clearer action across every location in the era of AI discovery turning reputation into revenue.

Audience

Business owners and companies searching for a solution to manage and improve their data analytics operations

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Contact Us
Contact us for more details.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 4.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 4.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • It has an easy to use dashboard that displays all the relevant metrics and information for my online reputation. I can see my Reputation Score, which is a comprehensive measure of how my brand is perceived online, based on factors like review volume, ratings, sentiment, and visibility. I can also see how I stack up against my competitors and industry benchmarks, and get actionable recommendations to improve my score. It allows me to easily manage and respond to reviews from various sources, including Google, Facebook, Yelp, and industry-specific sites. I can use templates or customize my responses and track the status and impact of each response. I can also solicit feedback from my customers via email or text surveys, and use the results to improve my customer experience and loyalty. It has a social posting suite that allows me to create and schedule social media posts across multiple platforms including Facebook, Twitter, Instagram, and LinkedIn. I can also monitor and interact with comments and mentions, and use the social listening feature to discover relevant conversations and trends. Reputation provides analytics and reports that help me measure the performance and reach of my social media campaigns. The local SEO feature helps me optimize my business listings on Google My Business and other directories. I am able to update my information, photos and offers at all my locations in one place and ensure accuracy and consistency. Reputation also helps me rank higher in local search results by generating more reviews, improving my ratings, and increasing my visibility.

Cons

  • It is a bit expensive compared to other online reputation management software. Pricing depends on how many locations, features, and integrations I need, but can range from $99 to $499 per month per location. There is no free trial or free plan available, but there is a demo option that shows how the software works. Sometimes it has glitches and bugs that affect its functionality. For example, sometimes reviews don't load correctly, or notifications are delayed. Sometimes social media posts don't get published or the analytics are inaccurate. These issues are usually resolved quickly by the support team, but they can be frustrating and inconvenient. It doesn't have a mobile app that you can use on the go. There is a mobile-optimized website that I can access from my phone or tablet, but it doesn't have all the features and capabilities of the desktop version. A mobile app would be more convenient and efficient to manage my online reputation anytime anywhere.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Reputation.com
Founded: 2006
United States
reputation.com

Company Information

Signpost
Founded: 2010
United States
www.signpost.com

Alternatives

Alternatives

Categories

Categories

Local Marketing Supported
Referral Supported
Review Management Supported

Local Marketing Features

Advertising Management Not Supported
CRM Not Supported
Email Marketing Not Supported
Feedback Management Supported
Live Chat Supported
NAP Management (Name/Address/Phone) Supported
Online Listings Management Supported
PR Management Not Supported
Reporting / Analytics Supported
Review Management Supported
SEO Management Supported
Social Media Management Supported
Store Locator Supported
Website Management Supported

Reputation Management Features

Campaign Management Supported
Gamification Not Supported
Response Management Supported
Review Generation Supported
Review Monitoring Supported
Sentiment Analysis Supported
Social Media Metrics Supported
Social Media Monitoring Supported
White Label Not Supported

Review Management Features

Campaign Management Supported
Dashboard Supported
Negative Feedback Management Supported
Response Management Supported
Review Monitoring Supported
Review Notification Supported
Review Request Supported
Sentiment Analysis Supported
Social Sharing Supported
White Label Not Supported

Social Media Monitoring Features

Audience Segmentation Supported
Competitive Analysis Supported
Configurable Alerts Not Supported
Customer Engagement Supported
Dashboard Supported
Impact Scoring Supported
Influencer Tracking Not Supported
Reputation Management Supported
Sentiment Analysis Supported
Trend Tracking Supported

Local Marketing Features

Advertising Management Supported
CRM Supported
Email Marketing Not Supported
Feedback Management Supported
Live Chat Not Supported
NAP Management (Name/Address/Phone) Supported
Online Listings Management Not Supported
PR Management Not Supported
Reporting / Analytics Supported
Review Management Supported
SEO Management Not Supported
Social Media Management Not Supported
Store Locator Not Supported
Website Management Not Supported

Reputation Management Features

Campaign Management Supported
Gamification Not Supported
Response Management Not Supported
Review Generation Supported
Review Monitoring Not Supported
Sentiment Analysis Not Supported
Social Media Metrics Not Supported
Social Media Monitoring Not Supported
White Label Not Supported

Review Management Features

Campaign Management Supported
Dashboard Supported
Negative Feedback Management Supported
Response Management Not Supported
Review Monitoring Supported
Review Notification Supported
Review Request Supported
Sentiment Analysis Not Supported
Social Sharing Supported
White Label Not Supported

Campaign Management Features

Channel Management Not Supported
Contact Database Supported
Email Marketing Supported
Event Triggered Actions Supported
Lead Management Not Supported
Multi-Campaign Supported

Referral Features

Affiliate Marketing Not Supported
Campaign Management Supported
Contact Management Not Supported
Employee Referral Management Not Supported
Feedback Management Supported
Lead Engagement Not Supported
Loyalty Program Supported
Referral Tracking Not Supported
Rewards Management Not Supported

Integrations

Facebook Supported
Apple Maps Supported
Bing Places Supported
CDK Global Supported
Constant Contact Not Supported
DealerVault Supported
DrChrono Supported
Entrata Supported
FreshBooks Not Supported
Glassdoor Supported
Google Business Profile Supported
Mailchimp Not Supported
Mosaic by MethodWorx Supported
QuickBooks Online Not Supported
Salesforce Supported
Square Appointments Not Supported
Yardi Investment Suite Supported
Zapier Not Supported
athenaCommunicator Supported

Integrations

Facebook Supported
Apple Maps Not Supported
Bing Places Not Supported
CDK Global Not Supported
Constant Contact Supported
DealerVault Not Supported
DrChrono Not Supported
Entrata Not Supported
FreshBooks Supported
Glassdoor Not Supported
Google Business Profile Not Supported
Mailchimp Supported
Mosaic by MethodWorx Not Supported
QuickBooks Online Supported
Salesforce Not Supported
Square Appointments Supported
Yardi Investment Suite Not Supported
Zapier Supported
athenaCommunicator Not Supported
Claim Reputation.com and update features and information
Claim Reputation.com and update features and information
Claim Signpost and update features and information
Claim Signpost and update features and information