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About

Take Control of Your Inbox. Overwhelmed by customer emails? Centralize your inbox and improve response rates across eBay, Amazon, Shopify and more. Grow Your eCommerce Business with Lightning Fast Replies. The magic formula for increased sales? Happy buyers + 5-star feedback = Improved marketplace relationships. Organize. Everything you need to centralize and organize customer emails across marketplaces and stores. Automate. Reduce workload with automated organization, auto-responders, auto-assign & SLA priority settings. Chat Communicate. Respond to messages quickly and efficiently with email templates and access to order information. Reporting. Monitor performance to fine tune your customer support strategy for stores and teams. Returns / Refunds. Process Returns and Refunds for your eBay stores directly from Replyco. Support Multi-Channel Support Integrates directly with eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail and more.

About

The benefits of an intelligent, technology-driven, innovative venue are limitless, for both the venue and the greater community it serves. Address your customers’ needs faster than ever with your Personalized Know-It-All Bot! Using machine learning, we create automated customer service to Save Time & Money & Increase Sales & Satisfaction. With our AI platform, we can help you process orders faster and more efficiently by responding to customers’ initial inquiries and leading them through their buyers’ journey online while supporting Social Distancing. Being available for your customers’ needs across every channel can be overwhelming! Our AI engages and replies on your behalf, on all your social channels, saving you time to monitor and reply on each separately. By experiencing immediate engagement and resolution to their inquiries and needs, overall customer satisfaction will increase. And brand loyalty will improve as happy customers are loyal customers!

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

eCommerce traders looking for a helpdesk software to manage and centralize inbox messages across marketplaces

Audience

Customer Service solution for companies

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$33 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Replyco
Founded: 2019
United Kingdom
replyco.com

Company Information

Simplify Reality
Founded: 2017
United States
simplifyreality.com

Alternatives

Alternatives

ReplyOne

ReplyOne

Sematell
PayTraQer

PayTraQer

SaasAnt Inc

Categories

Categories

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Email Management Features

Data Recovery
Email Archiving
Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Integrations

Amazon
BigCommerce
Cdiscount
Gmail
Linnworks
Shopify
WooCommerce
eBay

Integrations

Amazon
BigCommerce
Cdiscount
Gmail
Linnworks
Shopify
WooCommerce
eBay
Claim Replyco and update features and information
Claim Replyco and update features and information
Claim Simplify Reality and update features and information
Claim Simplify Reality and update features and information