Rilk

Rilk

Rilk LLC
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About

Take Control of Your Inbox. Overwhelmed by customer emails? Centralize your inbox and improve response rates across eBay, Amazon, Shopify and more. Grow Your eCommerce Business with Lightning Fast Replies. The magic formula for increased sales? Happy buyers + 5-star feedback = Improved marketplace relationships. Organize. Everything you need to centralize and organize customer emails across marketplaces and stores. Automate. Reduce workload with automated organization, auto-responders, auto-assign & SLA priority settings. Chat Communicate. Respond to messages quickly and efficiently with email templates and access to order information. Reporting. Monitor performance to fine tune your customer support strategy for stores and teams. Returns / Refunds. Process Returns and Refunds for your eBay stores directly from Replyco. Support Multi-Channel Support Integrates directly with eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail and more.

About

Rilk is inventory, order and shipping software for resellers who sell the same stock on several channels. Orders from every channel land in one queue, and labels are bought right on the order: your own UPS, FedEx and USPS accounts, or Rilk's negotiated UPS and FedEx rates with no carrier account of your own. Amazon Buy Shipping and Walmart Buy Shipping sit on the same screen. Connects to Amazon, Walmart, eBay, Shopify, WooCommerce, Etsy, Back Market, Newegg and Wayfair, to Mirakl retailers including Best Buy, Macy's, Kohl's and Saks, and to retailer EDI through SPS Commerce and Rithum. Built for refurbishers: every serial and IMEI tracked from receiving through grading, regrading and resale, with per-unit profit checked against what Amazon, Walmart and eBay actually paid out. Warehouse bins, purchase orders, FBA and WFS inbound, kits and returns are included on Pro. Free up to 500 orders a month on Amazon, Walmart, eBay, Shopify and WooCommerce. No credit card.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

eCommerce traders looking for a helpdesk software to manage and centralize inbox messages across marketplaces

Audience

Multi-channel resellers and refurbishers doing roughly 100 to 2,000 orders a month across two or more of Amazon, Walmart, eBay, Shopify and Back Market, especially anyone tracking serialized units through grading, repair and resale.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$33 per month
Free Version Not Supported
Free Trial Supported

Pricing

$0/month
Free: $0/month. One company, first 500 orders a month included, Amazon, Walmart, eBay, Shopify and WooCommerce, shipping labels on your own carrier accounts, rate shopping, orders and product catalog. No credit card to start.

Pro: $999/month minimum, one company. Everything in Free, plus Back Market, Newegg, Etsy, Temu listings and PayWhirl orders; full inventory with warehouses, bins and serials; purchase orders and FBA inbound; bulk shipping, picking and routes; returns, regrading and full reports. One 14-day Pro trial per account, no card on file.

Ultimate: custom pricing, book a call. Everything in Pro, plus Mirakl retailers, SPS Commerce and retailer EDI, multiple companies on one account, advanced analytics and a dedicated customer success manager.

Usage: $0.30 per order shipped, $0.05 per Amazon-fulfilled (FBA) order. Free includes the first 500 orders each month; paid plans bill from order one. Cancelled and unshipped orders are never billed. No per-channel fees on any plan.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Replyco
Founded: 2019
United Kingdom
replyco.com

Company Information

Rilk LLC
Founded: 2026
Brooklyn, NY, United States
rilk.ai

Alternatives

Alternatives

PayTraQer

PayTraQer

SaasAnt Inc

Categories

Customer Service Supported
Email Management Supported
Help Desk Supported

Categories

Rilk keeps stock as a physical fact: which warehouse, which bin, how many, and for serialized goods, exactly which unit. Receive against a purchase order, scan units into bins, move them between bins, and count them. Serialized inventory is the difference. Each serial or IMEI keeps its own cost, grade and history, from the purchase order it came in on to the order it left on. A regraded unit keeps its trail. A returned unit comes back to the same record. Kits and bundles sell as one SKU and draw down their components. Vendors and purchase orders feed cost into every unit, so profit per unit is computed from what you paid, not an average. Reports cover stock on hand, stock value and movement history. Inventory, warehouse, serials and purchase orders are on Pro. Rilk does not do demand forecasting or reorder suggestions.

Rilk runs every channel from one place without charging per channel. Free connects Amazon, Walmart, eBay, Shopify and WooCommerce. Pro adds Back Market, Newegg, Etsy, Temu listings and PayWhirl orders. Ultimate adds Mirakl retailers such as Best Buy, Macy's, Kohl's, Saks and Nordstrom, Wayfair, Walmart DSV, and retailer EDI through SPS Commerce and Rithum. Orders from all of them arrive in one queue with the channel's own order number, ship-by date and buyer shipping method. Ship it, and tracking goes back to that channel. On Pro, quantities push to each channel from one stock pool, switched on per channel so you decide which listings Rilk controls. Payouts close the loop. Amazon, Walmart and eBay settlements reconcile to the order automatically; other channels reconcile by importing the retailer's remittance file. You see what each order actually paid, not what it was listed for.

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Supported
Knowledge Base Not Supported
Live Chat Not Supported
Performance Metrics Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Supported
Surveys & Feedback Not Supported
Virtual Assistant Supported
Workflow Management Supported

Email Management Features

Data Recovery Not Supported
Email Archiving Supported
Email Deletion Not Supported
Email Discovery Not Supported
Email Monitoring Not Supported
Email Recall Not Supported
Queue Manager Supported
Response Management Supported
Routing Supported
Shared Inboxes Supported
Signature Management Supported
Spam Blocker Not Supported
Whitelisting / Blacklisting Not Supported

Help Desk Features

Alerts / Escalation Not Supported
Automated Routing Not Supported
Community Forums Not Supported
Customizable Branding Not Supported
Document Storage Not Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Not Supported
IT Asset Management Not Supported
Knowledge Base Not Supported
Known Issue Management Not Supported
Live Chat Not Supported
Multi-Channel Communication Supported
Multiple Brands / Products Not Supported
Network Monitoring Not Supported
Real-time Chat Not Supported
Self Service Portal Not Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Inventory Management Features

Alerts/Notifications Not Supported
Barcoding / RFID Supported
Forecasting Not Supported
Inventory Optimization Not Supported
Kitting Supported
Manufacturing Inventory Management Not Supported
Mobile Access Not Supported
Multi-Channel Management Supported
Product Identification Supported
Reorder Management Not Supported
Reporting/Analytics Supported
Retail Inventory Management Not Supported
Supplier Management Supported
Warehouse Management Supported

Multi-Channel eCommerce Features

Catalog Management Supported
Channel Management Supported
Data Synchronization Supported
Email Marketing Not Supported
Inventory Management Supported
Marketplace Integration Supported
Mobile Commerce Not Supported
Order Management Supported
Promotions Management Not Supported
Returns Management Supported
SEO Management Not Supported
Shopping Cart Not Supported
Social Commerce Not Supported

Integrations

Amazon Supported
Shopify Supported
WooCommerce Supported
eBay Supported
BigCommerce Supported
Cdiscount Supported
Etsy Not Supported
Gmail Supported
Linnworks Supported
Mirakl Not Supported
PayWhirl Not Supported
Rithum Not Supported
SPS Commerce Not Supported
Walmart Not Supported

Integrations

Amazon Supported
Shopify Supported
WooCommerce Supported
eBay Supported
BigCommerce Not Supported
Cdiscount Not Supported
Etsy Supported
Gmail Not Supported
Linnworks Not Supported
Mirakl Supported
PayWhirl Supported
Rithum Supported
SPS Commerce Supported
Walmart Supported
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Claim Replyco and update features and information
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