RilkRilk LLC
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Related Products
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About
Take Control of Your Inbox. Overwhelmed by customer emails? Centralize your inbox and improve response rates across eBay, Amazon, Shopify and more. Grow Your eCommerce Business with Lightning Fast Replies. The magic formula for increased sales? Happy buyers + 5-star feedback = Improved marketplace relationships. Organize. Everything you need to centralize and organize customer emails across marketplaces and stores. Automate. Reduce workload with automated organization, auto-responders, auto-assign & SLA priority settings. Chat Communicate. Respond to messages quickly and efficiently with email templates and access to order information. Reporting. Monitor performance to fine tune your customer support strategy for stores and teams. Returns / Refunds. Process Returns and Refunds for your eBay stores directly from Replyco. Support Multi-Channel Support Integrates directly with eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail and more.
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About
Rilk is inventory, order and shipping software for resellers who sell the same stock on several channels. Orders from every channel land in one queue, and labels are bought right on the order: your own UPS, FedEx and USPS accounts, or Rilk's negotiated UPS and FedEx rates with no carrier account of your own. Amazon Buy Shipping and Walmart Buy Shipping sit on the same screen.
Connects to Amazon, Walmart, eBay, Shopify, WooCommerce, Etsy, Back Market, Newegg and Wayfair, to Mirakl retailers including Best Buy, Macy's, Kohl's and Saks, and to retailer EDI through SPS Commerce and Rithum.
Built for refurbishers: every serial and IMEI tracked from receiving through grading, regrading and resale, with per-unit profit checked against what Amazon, Walmart and eBay actually paid out. Warehouse bins, purchase orders, FBA and WFS inbound, kits and returns are included on Pro.
Free up to 500 orders a month on Amazon, Walmart, eBay, Shopify and WooCommerce. No credit card.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
eCommerce traders looking for a helpdesk software to manage and centralize inbox messages across marketplaces
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Audience
Multi-channel resellers and refurbishers doing roughly 100 to 2,000 orders a month across two or more of Amazon, Walmart, eBay, Shopify and Back Market, especially anyone tracking serialized units through grading, repair and resale.
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$33 per month
Free Version
Not Supported
Free Trial
Supported
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Pricing
$0/month
Free: $0/month. One company, first 500 orders a month included, Amazon, Walmart, eBay, Shopify and WooCommerce, shipping labels on your own carrier accounts, rate shopping, orders and product catalog. No credit card to start.
Pro: $999/month minimum, one company. Everything in Free, plus Back Market, Newegg, Etsy, Temu listings and PayWhirl orders; full inventory with warehouses, bins and serials; purchase orders and FBA inbound; bulk shipping, picking and routes; returns, regrading and full reports. One 14-day Pro trial per account, no card on file. Ultimate: custom pricing, book a call. Everything in Pro, plus Mirakl retailers, SPS Commerce and retailer EDI, multiple companies on one account, advanced analytics and a dedicated customer success manager. Usage: $0.30 per order shipped, $0.05 per Amazon-fulfilled (FBA) order. Free includes the first 500 orders each month; paid plans bill from order one. Cancelled and unshipped orders are never billed. No per-channel fees on any plan.
Free Version
Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Company InformationReplyco
Founded: 2019
United Kingdom
replyco.com
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Company InformationRilk LLC
Founded: 2026
Brooklyn, NY, United States
rilk.ai
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Alternatives |
Alternatives |
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Categories |
CategoriesRilk keeps stock as a physical fact: which warehouse, which bin, how many, and for serialized goods, exactly which unit. Receive against a purchase order, scan units into bins, move them between bins, and count them. Serialized inventory is the difference. Each serial or IMEI keeps its own cost, grade and history, from the purchase order it came in on to the order it left on. A regraded unit keeps its trail. A returned unit comes back to the same record. Kits and bundles sell as one SKU and draw down their components. Vendors and purchase orders feed cost into every unit, so profit per unit is computed from what you paid, not an average. Reports cover stock on hand, stock value and movement history. Inventory, warehouse, serials and purchase orders are on Pro. Rilk does not do demand forecasting or reorder suggestions. Rilk runs every channel from one place without charging per channel. Free connects Amazon, Walmart, eBay, Shopify and WooCommerce. Pro adds Back Market, Newegg, Etsy, Temu listings and PayWhirl orders. Ultimate adds Mirakl retailers such as Best Buy, Macy's, Kohl's, Saks and Nordstrom, Wayfair, Walmart DSV, and retailer EDI through SPS Commerce and Rithum. Orders from all of them arrive in one queue with the channel's own order number, ship-by date and buyer shipping method. Ship it, and tracking goes back to that channel. On Pro, quantities push to each channel from one stock pool, switched on per channel so you decide which listings Rilk controls. Payouts close the loop. Amazon, Walmart and eBay settlements reconcile to the order automatically; other channels reconcile by importing the retailer's remittance file. You see what each order actually paid, not what it was listed for. |
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Customer Service Features
Alerts / Escalation
Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Supported
Knowledge Base
Not Supported
Live Chat
Not Supported
Performance Metrics
Supported
Queue Management
Not Supported
Self Service Portal
Supported
Social Media Integration
Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Supported
Workflow Management
Supported
Email Management Features
Data Recovery
Not Supported
Email Archiving
Supported
Email Deletion
Not Supported
Email Discovery
Not Supported
Email Monitoring
Not Supported
Email Recall
Not Supported
Queue Manager
Supported
Response Management
Supported
Routing
Supported
Shared Inboxes
Supported
Signature Management
Supported
Spam Blocker
Not Supported
Whitelisting / Blacklisting
Not Supported
Help Desk Features
Alerts / Escalation
Not Supported
Automated Routing
Not Supported
Community Forums
Not Supported
Customizable Branding
Not Supported
Document Storage
Not Supported
Email Integration
Supported
Incident Management
Not Supported
Interaction Tracking
Not Supported
IT Asset Management
Not Supported
Knowledge Base
Not Supported
Known Issue Management
Not Supported
Live Chat
Not Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Not Supported
Network Monitoring
Not Supported
Real-time Chat
Not Supported
Self Service Portal
Not Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
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Inventory Management Features
Alerts/Notifications
Not Supported
Barcoding / RFID
Supported
Forecasting
Not Supported
Inventory Optimization
Not Supported
Kitting
Supported
Manufacturing Inventory Management
Not Supported
Mobile Access
Not Supported
Multi-Channel Management
Supported
Product Identification
Supported
Reorder Management
Not Supported
Reporting/Analytics
Supported
Retail Inventory Management
Not Supported
Supplier Management
Supported
Warehouse Management
Supported
Multi-Channel eCommerce Features
Catalog Management
Supported
Channel Management
Supported
Data Synchronization
Supported
Email Marketing
Not Supported
Inventory Management
Supported
Marketplace Integration
Supported
Mobile Commerce
Not Supported
Order Management
Supported
Promotions Management
Not Supported
Returns Management
Supported
SEO Management
Not Supported
Shopping Cart
Not Supported
Social Commerce
Not Supported
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Integrations
Amazon
Supported
Shopify
Supported
WooCommerce
Supported
eBay
Supported
BigCommerce
Supported
Cdiscount
Supported
Etsy
Not Supported
Gmail
Supported
Linnworks
Supported
Mirakl
Not Supported
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Integrations
Amazon
Supported
Shopify
Supported
WooCommerce
Supported
eBay
Supported
BigCommerce
Not Supported
Cdiscount
Not Supported
Etsy
Supported
Gmail
Not Supported
Linnworks
Not Supported
Mirakl
Supported
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