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About

Intelligent Journey Orchestration is the data-driven marketing strategy that mirrors customer behavior across all channels to deliver true one-to-one personalization in real time throughout the entire customer journey. Gone are the days when marketing drove the customer journey. Today, we live and work in a digital landscape that has put customers at the wheel, and that means it’s no longer enough to just meet customer demand — businesses must find ways to anticipate and answer customer need before it’s even expressed. Customer loyalty is awarded to companies that put their customers at the center of everything they do. Marketing departments are measured by their ability to acquire customers, drive upsell and cross-sell, and build customer retention and loyalty over a lifetime of customer interactions. However, businesses have long known that without access to integrated data, these activities become little more than a scattershot, best-guess marketing approach.

About

Personal AI engines driving individual customer journeys towards your business goals, continuously from start to finish. Pursuing journey optimization over time and across engagement channels. Drive user journeys towards their desired value goals from using your product in minimum TTV. Empower product champions of your customer accounts to set individual user goals and further personalize users’ experiences to ensure and sustain success of both high-touch and long-tail accounts. Engage with each individual customer, leveraging 1:1 personalization experiences, for optimal impact on your KPIs. Customer engagement journeys (e.g onboarding) enable marketers to focus on what they want to achieve, while having AI engines carry out the how. Drive self-service and agent-based Customer Service journeys, continuously from issue to resolution across channels, for ‘troubleshoot & resolve’ technical or commercial issues.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies searching for a solution to manage and improve their operations

Audience

Businesses interested in a tool to improve journey optimization over time and across engagement channels

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Relay42
Founded: 2010
Netherlands
relay42.com

Company Information

Roojoom
Founded: 2013
United States
www.roojoom.com

Alternatives

Alternatives

BlueVenn

BlueVenn

Upland Software
BlueVenn

BlueVenn

Upland Software

Categories

Categories

Integrations

CanopyDeploy Supported

Integrations

CanopyDeploy Not Supported
Claim Relay42 and update features and information
Claim Relay42 and update features and information
Claim Roojoom and update features and information
Claim Roojoom and update features and information