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About

Relatient is a healthcare technology company focused on improving patient access through intelligent scheduling, communication & automation. The core platform, Dash®, unifies appointment scheduling, patient engagement, and AI-driven workflows into a single system built specifically for healthcare organizations. Designed for hospitals, health systems & medical practices, Relatient helps manage complex scheduling across providers, locations & specialties using rules-based logic. The platform enables patient self-scheduling, automated reminders & multi-channel communication via text, email, chat & voice. With AI-powered voice automation & deep EHR integrations, Relatient reduces administrative workload, streamlines call center operations & improves scheduling accuracy. This unified approach helps organizations expand access, reduce no-shows & deliver a more seamless patient experience at scale. HITRUST Risk-based certification, SOC2 compliance & proven HIPAA track record.

About

Solutionreach is 100 percent focused on providing the technology, and the expertise on how to effectively use it, to deliver better care and build a more profitable practice. We did it first, and after nearly 20 years, we’re continuing to lead the way. We show practices how to improve the patient experience and connect with patients in the way they want to connect. The result? More patients schedule more appointments and actually show up for them. More patients leave glowing reviews of their providers for others to see, and then they book appointments. And all patients get regular communications that keep them connected to the practice and coming back. When practices commit to working with us, we bring all the experience we’ve gained working with 52,000 other practices to the entire process, whether it’s that first welcome email or a practice check-in five years down the road. If a practice is ready to start growing and increasing revenue, then we’re the right partner.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Health centers searching for a comprehensive patient access solution

Audience

medical, dental, and vision practices

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

Demo for Pricing
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 1.0 / 5
ease 1.5 / 5
features 2.0 / 5
design 1.5 / 5
support 1.3 / 5

Pros & Cons from Real Users

Pros

  • None.
  • When the sync with the scheduling system is working the product works as advertised.
  • The software was alright, not the best certainly. It did automate our appointment confirmation process as advertised.
  • Works decent for text and appointment reminders for patients in healthcare offices. Integrates well too.

Cons

  • They over promise and ...underdeliver. of should i say- don't deliver. They skip meetings that they bill for and don't help at all.
  • The sync with your scheduling system is always down and it consumes endless amounts of time to restore it. During the time when the sync is down patients are not receiving their reminders. This results in fewer patients showing up and loss of revenue. The support techs only know basic elements of IT and are in way over their head. They can't understand what the problems are and therefore don't know how to resolve them.
  • The user interface was daunting, especially for our team members who did not grow up in the digital age.
  • I hate the outdated platform and is not super easy to use.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Relatient
Founded: 2012
United States
www.relatient.com

Company Information

Solutionreach
United States
www.solutionreach.com

Alternatives

DoctorConnect

DoctorConnect

Adtel International

Alternatives

Modento

Modento

Modento Inc.

Categories

Categories

Patient Engagement Features

Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Patient Portal
Personal Health Record
Progress Tracking
Self Management

Patient Scheduling Features

Analytics/Reporting
Approval Process Control
HIPAA Compliant
Mobile Access
Notifications/Alerts
Online Scheduling
Patient Communications
Patient Intake
Patient Portal
Patient Records Management
Payment Processing
Reminders
SMS Messaging

Appointment Reminder Features

Appointment Scheduling
Calendar Management
Call Reminders
Email Reminders
Online Booking
Payment Reminders
Recurring Appointments
Rescheduling
SMS Messaging
Two-Way Messaging

Dental Features

Appointment Management
Appointment Reminders
Claims Management
Clinical Charting
Imaging
Inventory Management
Patient Account Management
Patient Billing
Patient Records Management
Treatment Planning

Healthcare CRM Features

Audience Targeting
Campaign Management
Marketing Automation
Medical History Records
Patient Communications
Patient Management
Physician Management
Predictive Analytics

Medical Practice Management Features

Claims Management
E-Prescribing
EMR / EHR
HIPAA Compliant
Insurance Eligibility Verification
Inventory Management
Multi-Office
Multi-Physician
Patient Billing
Patient Portal
Patient Records
Patient Registration
Patient Scheduling
Physician Scheduling

Optometry Features

Appointment Management
Insurance Management
Inventory Management
Patient Records
Recall Tracking

Integrations

Nextech
AdvancedMD
Amazon Web Services (AWS)
Azalea EHR
DentiMax
Denticon
DrChrono
Greenway Health
InSync Healthcare Solutions
MEDITECH Expanse
ModMed
NextGen Healthcare EHR
Office Practicum
Oracle Health
OrthoTrac
PracticeWorks
Sensei Cloud
WinOMS
athenaOne
eClinicalWorks

Integrations

Nextech
AdvancedMD
Amazon Web Services (AWS)
Azalea EHR
DentiMax
Denticon
DrChrono
Greenway Health
InSync Healthcare Solutions
MEDITECH Expanse
ModMed
NextGen Healthcare EHR
Office Practicum
Oracle Health
OrthoTrac
PracticeWorks
Sensei Cloud
WinOMS
athenaOne
eClinicalWorks
Claim Relatient and update features and information
Claim Relatient and update features and information
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Claim Solutionreach and update features and information