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About

ReceptFlow is an AI receptionist for tradies and service businesses that answers phone calls and website enquiries 24/7, qualifies leads, and books appointments directly into Google Calendar. Businesses configure it with their services, hours, FAQs, and industry details, then add the chat widget to their website or use a dedicated phone number for AI voice calls. The AI greets visitors and callers, answers common questions, collects names, contact details, job type, location, timing, urgency, and other relevant information, and sends qualified leads through SMS and email alerts. Its phone receptionist uses a natural-sounding voice, handles Australian accents, suburb names, and trade-specific terminology, and can forward existing business numbers to the service. The website chat widget works around the clock to capture enquiries even outside business hours. ReceptFlow connects with Google Calendar to check real-time availability and confirm bookings without double-booking.

About

Smith.ai is a leading provider of 24/7 virtual receptionist services, combining artificial intelligence with live, North America-based agents to deliver exceptional customer engagement. Their offerings include call answering, lead qualification, appointment scheduling, and payment collection, all tailored to meet the unique needs of businesses across various industries. By integrating with popular CRM and calendar systems, Smith.ai ensures seamless communication and efficient client management. Their AI-driven technology enhances service accuracy and responsiveness, while human receptionists provide a personalized touch, resulting in improved client satisfaction and increased lead conversion rates. With transparent pricing and customizable plans, Smith.ai offers scalable solutions designed to help businesses grow and succeed.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Tradies, clinics, professional services firms, and local service businesses wanting to answer enquiries, qualify leads, and book appointments automatically

Audience

Small- and medium-sized businesses

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$79.99 per month
Free Version Not Supported
Free Trial Supported

Pricing

$140/month
$5-7/chat. Live staffed chat plans start at $140/month. Get started risk free. 14-day money-back guarantee.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.8 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • I really like that I am able to put my website to the best possible use. I have a business where people will Google search and then pick the first business that communicates with them. It is vital to communicate with incoming contacts. Smith is great. They have awesome customer service and always make clients feel welcomed and valued.
  • Smith AI chat service has been a great addition. The service and responsiveness is outstanding and clients appreciate the responsiveness.
  • I like that everything we ask to be obtained during a chat is taken care of. No complaints at all.
  • The Chat Service on my website is FREE and I was able to customize the series of questions with great detail and ease. The Smith Chat service integrated with seamlessly with my website, replacing my previous PAID Chat service, with the same effect. The colors and look of the Smith Chat service blended effortlessly with the style of my website. The messages I receive from the Chat service via email are very thorough and a great venue for clients to reach out to me - both potential and existing clients. I am very pleased with this FREE service from Smith, which replaced a paid service without losing any value for my Firm, but only adding value. The Chat service is very personal and super professional, and I have repeatedly recommended it to many of my peers who run law firms.
  • We started out with the free chat service then quickly upgraded to the unlimited questions and then to the chat receptionist service because people were hitting the chat during the evenings and weekends when we never thought people would want to inquire about our services.

Cons

  • The free version does not work well. The receptionist answered chat is the service that really works.
  • Literally nothing negative to report. I plan to continue.
  • The only Con is the pricing, but it is worth it.
  • There are no shortcomings that I can think of when it comes to the Chat Service.
  • The only complaint we have about the service is there needs to be a simple way to white label the chat service.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

ReceptFlow
Australia
www.receptflow.com

Company Information

Smith.ai
Founded: 2015
United States
www.smith.ai

Alternatives

Reception.ai

Reception.ai

ElevenLabs

Alternatives

Categories

Categories

AI Receptionists Supported
AI Voice Agents Supported
Answering Services Supported
Conversational AI Supported
Legal Answering Supported
Legal Intake Supported
Live Chat Supported
Managed Live Chat Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Offline Form Not Supported
Proactive Chat Supported
Screen Sharing Not Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported

Integrations

8am LawPay Not Supported
Actionstep Not Supported
Appointy Not Supported
Apptoto Not Supported
Axis LMS Not Supported
Calendly Not Supported
Capsule Not Supported
Filevine Not Supported
Google Calendar Supported
Harmonizely Not Supported
Headnote Not Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
OnceHub Not Supported
PracticePanther Law Practice Software Not Supported
Salesforce Not Supported
Setmore Not Supported
Slack Not Supported
Square Appointments Not Supported
Zapier Not Supported

Integrations

8am LawPay Supported
Actionstep Supported
Appointy Supported
Apptoto Supported
Axis LMS Supported
Calendly Supported
Capsule Supported
Filevine Supported
Google Calendar Not Supported
Harmonizely Supported
Headnote Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
OnceHub Supported
PracticePanther Law Practice Software Supported
Salesforce Supported
Setmore Supported
Slack Supported
Square Appointments Supported
Zapier Supported
Claim ReceptFlow and update features and information
Claim ReceptFlow and update features and information
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