ASPG ReACTAdvanced Software Products Group
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Shift LeftRecast Software
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Related Products
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About
Password related calls bogging down your help desk? ReACT, a self-service password reset and synchronization solution for the entire enterprise, allows end users to reset their passwords to a permanent value in four simple steps – without calling the help desk! ReACT™ is an enterprise-wide solution which eliminates password-related calls to the help desk by providing a self-service means for end users to reset their passwords, synchronize their passwords, and unlock their accounts 24x7x365. Placing access authority in the hands of end users may seem counterintuitive to an organization’s identity management protocol, but given the right tool, such as ReACT, this practice actually improves security standards. ReACT frees the help desk from password-related tasks and enables end users to solve their password-related problems, improving employee satisfaction, productivity output, and the company bottom line. ReACT automates the password reset and synchronization process.
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About
Shift incident resolution earlier in the support cycle with Shift Left. Enable L1, L2, and field support techs to better view and act on common user and device support issues without leaving the ServiceNow incident form. Significantly increase first-call resolution by removing the need for privileged access to multiple disparate systems, such as Active Directory, Microsoft Configuration Manager, LAPS, MBAM, and more. Instead of escalating issues beyond the support desk, Shift Left gives your help desk team the capability to reset user passwords, unlock accounts, view logged-in devices, and many more actions. Diagnose and resolve significantly more tickets on the first call, without leaving the incident form in ServiceNow. See troubleshooting steps already completed for an incident, saving time on duplicate work.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Organizations interested in a Self-Service Enterprise Password Reset & Synchronization tool
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Audience
Companies looking for a platform to increase first call resolution
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationAdvanced Software Products Group
Founded: 1986
United States
www.aspg.com
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Company InformationRecast Software
store.servicenow.com/sn_appstore_store.do#!/store/application/465cce152feb00102b88bac62799b621
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Categories |
Categories |
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Integrations
7-Zip
Active Directory
Microsoft Edge
ServiceNow
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