RateNow vs. Zonka Feedback Comparison


RateNow	Zonka Feedback 4.8 out of 5 stars
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RateNow	Zonka Feedback
		Related Products SurveySparrow Transform organizations into brands by refining experiences with SurveySparrow. The experience management platform helps create not only engaging surveys but assists in closing the feedback loop efficiently. Supporting 70+ languages and dedicated NPS and Customer experience modules help better understand customer loyalty. SurveySparrow enables business organizations to collect feedback via a chat-like interface, gain insights, and make data-driven decisions to improve products, services, and customer experience. Set up automation and manage feedback with the in-built Ticket management tool. Monitor and manage online reviews efficiently with the Reputation management module. Join the bandwagon of 100k+ customers in 149 countries to deliver delightful customer experiences. 4.3 out of 5 stars 3,092 Ratings Visit Website for SurveySparrow Titan Build the forms, portals, documents, eSignatures, surveys, and workflows your business needs while keeping Salesforce at the center of it all. Titan brings these experiences into a single Salesforce-first platform, with data connected to Salesforce in real time rather than creating another place for it to live. Give customers, partners, and employees secure ways to interact with Salesforce. Collect and update information through dynamic forms, build branded portals, generate documents from Salesforce data, collect signatures, run surveys, and automate complex business processes. For forms and portals, Titan AI Studio gets you to a strong first version faster. Describe what you need in plain language and Titan creates the structure, fields, styling, and Salesforce mapping. Then refine the details in the visual builder. 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Jotform's AI-powered Agents provide real-time customer support, guiding users through form submissions, answering questions, and ensuring a smooth experience while reducing manual intervention. These AI agents learn from interactions to improve responses, enhancing efficiency and customer satisfaction. The platform also includes a Store Builder to sell products and services, accept payments through 30+ gateways, and tools like Approvals and Report Builder to automate workflows and generate actionable insights. Jotform App Builder for ChatGPT and Claude is an AI-powered no-code application builder that enables users to create, customize, publish, and manage applications through natural language conversations. The platform integrates Jotform Apps with ChatGPT and Claude, allowing users to turn ideas discussed with an AI assistant into functional applications without traditional programming. 4.6 out of 5 stars 9,009 Ratings Visit Website for Jotform Sogolytics Sogolytics delivers speed, clarity, and scale through a powerful platform built for enterprise teams managing customer journeys and employee engagement surveys. Sogolytics streamlines the entire feedback cycle, from intelligent survey creation to real-time dashboards and automated text analysis. Whether your team is using the customer experience platform, employee engagement software, or the free survey maker, Sogolytics provides intuitive features, powerful analytics, and unmatched customization. Design sophisticated customer experience management flows in minutes. Automatically adapt questions based on logic and earlier responses. Pre-fill messaging based on user data. Then, visualize the results immediately. With sentiment analysis, turnkey reports, and real-time dashboards, your team can go from data to decisions in record time. Sogolytics’ survey software has a refreshingly human support model, available 24/7 and whenever you need a partner, not just a platform. 4.7 out of 5 stars 869 Ratings Visit Website for Sogolytics SurveyLegend SurveyLegend is the next generation of online surveys — engaging, platform-independent, & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous surveys. Create great-looking surveys, forms, polls, voting, questionnaires, NPS, customer satisfaction, customer experience, employee satisfaction surveys... on your computer or tablet, customize the look of your survey however you like, & display collected data with eye-catching and insightful graphics. Creating questionnaires is done simply by drag & drop, & you don't need to be a market research expert to use our tool. 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Trusted by over 23,000 companies worldwide, Aircall helps businesses improve connection rates, boost CSAT scores, and streamline onboarding. By combining automation with human-first AI, Aircall reduces busywork so teams can focus on building better customer relationships. 4.3 out of 5 stars 1,838 Ratings Visit Website for Aircall AddSearch AddSearch is a unified search, AI-answers, and conversational-AI platform used by 1,800+ organizations. Three layers in one platform: keyword search with AI ranking and personalization; content-grounded AI answers with no hallucinations; conversational AI with multi-turn dialogue. Built for Higher Education, Manufacturing & Telecom, Healthcare, Government, Associations, Insurance, Corporate Enterprise, and Finance & Banking. 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With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale. 4.7 out of 5 stars 5,195 Ratings Visit Website for Birdeye Forethought Forethought delivers the world’s most advanced AI Agents built to think, act, and get smarter with every interaction. No matter the question, “Where’s my refund?”, “How do I update my plan?” or “Why isn’t this working?” - there’s a purpose-built AI Agent ready to help. From chat to voice to SMS, every conversation gets a smart, personalized response powered by your policies, tone, and data. This isn’t just plug-and-play automation. It’s AI with a strategic plan. Forethought helps businesses roll out a multi-agent system across the entire customer experience. With Forethought, your teams can stop piecing together tools and start running a smarter, faster operation. 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RateNow: About RateNow is a cloud-based experience and feedback management platform for collecting and analyzing customer, patient, passenger, and employee feedback. Organizations can deploy surveys through SMS, WhatsApp, email, web and in-app pop-ups, QR codes, phone surveys, and on-site touchscreen or smiley-button terminals. The platform brings responses together in dashboards with NPS, CSAT, and CES measures, segmentation, reporting, and automated alerts. Its case-management tools help teams follow up on negative feedback, while AI text analysis classifies comments by sentiment and topic. RateNow also provides a mobile app for viewing results, comments, and alerts, and supports CRM data exchange through a REST API or CSV upload. The service is offered on a project-specific monthly subscription, with a 12-month minimum for terminal-based service.	Zonka Feedback: About Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform that helps businesses capture, analyze, and act on feedback across every customer touchpoint. From digital journeys and product experiences to support and frontline interactions, it brings together data from multiple channels and sources into a single platform—so teams can make smarter, faster decisions that improve customer experience and drive growth. With powerful surveys for NPS, CSAT, CES, and more, Zonka Feedback enables organizations to collect customer insights via Email, SMS, WhatsApp, Web, In-App, Kiosks, and offline modes. It integrates seamlessly with 50+ platforms including Salesforce, HubSpot, Intercom, and Zendesk to automate feedback workflows and build a 360° customer view.
RateNow: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Not Supported Android Supported Chromebook Not Supported	Zonka Feedback: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
RateNow: Audience Mid-market and enterprise organizations in retail, healthcare, hospitality, transportation, and the public sector.	Zonka Feedback: Audience Any service-based industry
RateNow: Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Zonka Feedback: Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
RateNow: API Offers API Supported	Zonka Feedback: API Offers API Not Supported
RateNow: Screenshots and Videos No images available	Zonka Feedback: Screenshots and Videos View more images or videos
RateNow: Pricing For terminal-based deployments, RateNow provides a fully managed service for a monthly fee that includes device rental, setup and configuration, its data analysis and management platform, support, maintenance, and guaranteed operation. The minimum contract is 12 months, and pricing is tailored to each project. Free Version Not Supported Free Trial Not Supported	Zonka Feedback: Pricing $199.00/month Feedback Management Starting from $199/month Zonka Feedback’s Feedback Management Platform enables businesses to capture and act on feedback across every channel, measure CX metrics, and close the loop with automation and collaboration. • Multi-channel surveys (email, SMS, WhatsApp, kiosks, web, in-app, offline) • NPS, CSAT & CES measurement • Online reputation management • Advanced targeting & user segmentation • Customizable & multilingual surveys • Real-time dashboards, alerts & digests • Case management & closed-loop workflows • CX automation & workflows • Location & Agent-based CX management • Contact & user journey tracking • 20+ premium integrations AI Feedback Intelligence Starting from $999/month Zonka Feedback’s AI Feedback Intelligence Platform transforms high-volume unstructured feedback into actionable insights with GenAI-powered analysis, trends, and real-time role-based dashboards. • Unify feedback from surveys, reviews, tickets, chats & calls • AI-powered themes, entities & sentiment analysis • NPS, CES, CSAT Impact analysis • “Ask AI” Insights Assistant • Key Driver identification • Location, agent & entity insights • Case management & CX automation • Real-time alerts & digest emails • Customizable AI (add/edit themes, business entities) • Granular frontline & location-level intelligence Free Version Not Supported Free Trial Not Supported
RateNow: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Zonka Feedback: Reviews/Ratings Overall 4.8 / 5 ease 4.5 / 5 features 4.8 / 5 design 4.8 / 5 support 4.8 / 5 Read all reviews
	Zonka Feedback: Pros & Cons from Real Users Pros Easy to use interface. Customizable survey templates. Rich reporting and analytics capabilities. Advanced survey logic. Seamless integration with other applications and platforms. Variety of response collecting methods. I am very satisfied with this purchase because it is a mature SaaS. It is easy to understand, easy to use. Very complete. If you want, you can go to the details of a complex survey campaign. It helped me in save a lot of time. It includes a lot of templates and an easy way to modify or create the survey I want. It gives me professional reports, ready to share with my team. Furthermore, It has a trends reports and many features that I did not know. So, it has a huge value to let me know more about quality survey best practices. 1. Offline survey - you can take a survey for your events or venues by enabling your offline survey. 2. Native Integrations - you can connect most of the well-known tools to Zonka and sync your contacts back to it. 3. User-friendly - nice UX and UI. Easy to navigate. 4. Distribution - so many ways to distribute your survey. Link, SMS, email, QR etc. Ease of use, integrations, SMS integrations, real-time analytics and advanced reporting; feedback alerts. Cons None for now. I'm currently satisfied with the service. I would like to see it available in Spanish language in the future, at least at the front-end of surveys, or language selection feature. In the embedded surveys, I would like to add an interactive option like "insert your email to see the results" and use this engagement to get leads. 1. CSV - it has some issues with uploading your contacts with CSV files. It sometimes uploads 70% of your list. 2. Contact list - you can't move the tables (fields) as you wish. So the name is on position 1 but surname position 6. It should be next to each other. 3. Analytics - missing a lot of analytics for SMS. You send out SMS but don't know if it was delivered, clicked etc. It’d be nice to see a use case where our clients can save/download their input into specialized forms like microjournal entries or quizzes, etc.
RateNow: Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported	Zonka Feedback: Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported
RateNow: Company Information RateNow Founded: 2014 Spain www.ratenow.cx/	Zonka Feedback: Company Information Zonka Feedback Founded: 2014 India www.zonkafeedback.com
RateNow: Alternatives Userback 4.9 out of 5 stars	Zonka Feedback: Alternatives FeedBaxley
RateNow: Marcom Robot Customer Feedback Tool Marcom Robot	Zonka Feedback: IntouchCX™ Platform Intouch Insight
RateNow: Delighted Qualtrics	Zonka Feedback: SurveySensum
RateNow: HappySat Invarosoft	Zonka Feedback: Delighted Qualtrics
RateNow: SurveyStance View All	Zonka Feedback: Simplesat Pronto Holdings 4.5 out of 5 stars View All
RateNow: Categories Customer Experience Supported Customer Feedback Supported	Zonka Feedback: Categories Customer Feedback Supported Customer Satisfaction Supported NPS Supported SMS Survey Supported Survey Supported
	Zonka Feedback: Customer Feedback Features Alerts / Notifications Not Supported Behavior Analytics Not Supported Bug Reports Not Supported Community Feedback Tools Not Supported Live Chat Not Supported Negative Feedback Management Not Supported Net Promoter Score (NPS) Supported Screenshot / Screen Capture Not Supported Surveys Supported User Testing Tools Not Supported Video Feedback Not Supported Visual Feedback Tools Not Supported Voice of the Customer (VoC) Supported Website Feedback Supported Show More Features Customer Satisfaction Features 360 Degree Feedback Supported Analytics Supported Call Reporting Not Supported Complaint Monitoring Not Supported Feedback Collection Supported Survey Management Supported SMS Survey Features Alerts / Notifications Not Supported Analytics / Reporting Supported Audience Targeting Not Supported Campaign Management Not Supported Contact Management Not Supported Customizable Templates Not Supported Keyword Tracking Not Supported Mass Texting Not Supported Message Personalization Not Supported MMS Not Supported Scheduled Messaging Not Supported Survey Builder Not Supported Template Management Not Supported Survey Features Custom Survey URLs Supported Data Analysis Tools Supported Email Marketing Supported Mobile Survey Supported Offline Response Collection Supported Paper Survey Not Supported Question Branching Supported Question Library Supported Site Intercept Survey Supported Skip Logic Supported Supports Audio / Images / Video Supported
RateNow: Integrations Easyflow Not Supported Facebook Not Supported Quickwork Not Supported Salesforce Not Supported SentiSum Not Supported Stackreaction Not Supported VenueSumo Not Supported WiserNotify Not Supported Workers by Delos Not Supported X (Twitter) Not Supported Zendesk Not Supported Zenkit Base Not Supported Show More Integrations	Zonka Feedback: Integrations Easyflow Supported Facebook Supported Quickwork Supported Salesforce Supported SentiSum Supported Stackreaction Supported VenueSumo Supported WiserNotify Supported Workers by Delos Supported X (Twitter) Supported Zendesk Supported Zenkit Base Supported Show More Integrations View All 12 Integrations
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