RapportCMS

RapportCMS

Unity4
+
+

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About

Rapport is an audio-driven facial animation technology company. Our core technology is based on 10+ years of scientific research in linguistics, biomechanics, psychology, machine learning, and computer graphics. Our real-time Rapport platform is currently in early access with the goal of creating more natural interactions between people and machines. Rapport is a trusted global partner in audio-driven facial animation used by 90% of today’s AAA gaming studios. Create, animate, and deploy emotionally intelligent characters to enrich dialogue with your audience. Maximizing conversion and average order value with charismatic sales personalities. If you want to use your own chatbot that does not have integration in Rapport, you can enable this by sending the chatbot messages to a Rapport project set up with an 'idle' configuration. The 'idle' configuration gives you full programmatic control.

About

RapportCMS is our competitive advantage vs our competitors. We are focused on the intersection between telephony, interaction management and the people who handle the calls. This approach ensures that we make ‘human technology’ designed by and for contact center practitioners. We know that world-class call center technology must be equally adept at addressing what happens after the agent says hello as to how the call is routed to the desktop. As one of the leading Contact Centres in the AUNZ market, we had over 10 years of building, refining and improving our technology before then releasing it to market as a SAAS solution. While most providers have built solutions from a telephony perspective, we recognize what happens after the agent says hello is of equal importance to what happened before.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies wanting a tool to create, animate, and deploy characters to enrich dialogue with their audience

Audience

Companies searching for an end-to-end automated SaaS contact center platform

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$0.08 per minute
Free Version Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Rapport
United States
Rapport.cloud

Company Information

Unity4
Australia
www.unity4.com/rapport-cms/

Alternatives

Alternatives

HGS Agent X

HGS Agent X

Hinduja Global Solutions
AvatarFX

AvatarFX

Character.AI
Rapport3

Rapport3

Cubic Interactive

Categories

Categories

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Not Supported
Escalation Management Not Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Not Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Call Recording Features

Archiving Not Supported
Call Sharing Not Supported
Distributed Call Recording Not Supported
Event Triggered Recording Not Supported
File Transfer Not Supported
Instant Retrieval Not Supported
On-Demand Recording Supported
Recording Bookmarking Not Supported
Scheduled Recording Not Supported
Screen Activity Recording Not Supported
Video Call Recording Not Supported

Speech Analytics Features

Automatic Transcription Supported
Call Center Management Supported
Call Recording Supported
Customer Experience Management Supported
Data Security Not Supported
Natural Language Processing Supported
Predictive Analytics Supported
Self-Service Search Not Supported
Sentiment Analysis Supported
Surveys & Feedback Supported

Speech Recognition Features

Audio Capture Not Supported
Automatic Form Fill Not Supported
Automatic Transcription Supported
Call Analysis Not Supported
Concatenated Speech Supported
Continuous Speech Not Supported
Customizable Macros Not Supported
Multi-Languages Supported
Specialty Vocabularies Not Supported
Speech-to-Text Analysis Supported
Variable Frequency Not Supported
Voice Recognition Supported

Telephony Features

Auto-Dialer Supported
Call Center Management Supported
Call Monitoring Supported
Contact Management Supported
Inbound Reporting Not Supported
IVR / Voice Recognition Supported
Outbound Reporting Not Supported
Predictive Dialer Supported
Telemarketing Management Not Supported
Voice & Data Integration Not Supported
VoIP Not Supported

Integrations

Amazon Lex Supported
Amazon Web Services (AWS) Supported
ChatGPT Supported
Copresence Supported
Gemini Supported
Google Cloud Platform Supported
Microsoft Azure Supported
OpenAI Supported
Ready Player Me Supported
Unity Supported
Unreal Engine Supported
WebGL Supported

Integrations

Amazon Lex Not Supported
Amazon Web Services (AWS) Not Supported
ChatGPT Not Supported
Copresence Not Supported
Gemini Not Supported
Google Cloud Platform Not Supported
Microsoft Azure Not Supported
OpenAI Not Supported
Ready Player Me Not Supported
Unity Not Supported
Unreal Engine Not Supported
WebGL Not Supported
Claim Rapport and update features and information
Claim Rapport and update features and information
Claim RapportCMS and update features and information
Claim RapportCMS and update features and information