RapportCMSUnity4
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Related Products
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About
Rapport is an audio-driven facial animation technology company. Our core technology is based on 10+ years of scientific research in linguistics, biomechanics, psychology, machine learning, and computer graphics. Our real-time Rapport platform is currently in early access with the goal of creating more natural interactions between people and machines. Rapport is a trusted global partner in audio-driven facial animation used by 90% of today’s AAA gaming studios. Create, animate, and deploy emotionally intelligent characters to enrich dialogue with your audience. Maximizing conversion and average order value with charismatic sales personalities. If you want to use your own chatbot that does not have integration in Rapport, you can enable this by sending the chatbot messages to a Rapport project set up with an 'idle' configuration. The 'idle' configuration gives you full programmatic control.
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About
RapportCMS is our competitive advantage vs our competitors. We are focused on the intersection between telephony, interaction management and the people who handle the calls. This approach ensures that we make ‘human technology’ designed by and for contact center practitioners. We know that world-class call center technology must be equally adept at addressing what happens after the agent says hello as to how the call is routed to the desktop. As one of the leading Contact Centres in the AUNZ market, we had over 10 years of building, refining and improving our technology before then releasing it to market as a SAAS solution. While most providers have built solutions from a telephony perspective, we recognize what happens after the agent says hello is of equal importance to what happened before.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Companies wanting a tool to create, animate, and deploy characters to enrich dialogue with their audience
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Audience
Companies searching for an end-to-end automated SaaS contact center platform
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$0.08 per minute
Free Version
Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationRapport
United States
Rapport.cloud
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Company InformationUnity4
Australia
www.unity4.com/rapport-cms/
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Alternatives |
Alternatives |
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Categories |
Categories |
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Call Center Features
Blended Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Call Scripting
Supported
Campaign Management
Supported
Database
Not Supported
Escalation Management
Not Supported
Inbound Call Center
Supported
IVR / Voice Recognition
Supported
Manual Dialer
Supported
Outbound Call Center
Supported
Predictive Dialer
Supported
Progressive Dialer
Not Supported
Queue Management
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Call Recording Features
Archiving
Not Supported
Call Sharing
Not Supported
Distributed Call Recording
Not Supported
Event Triggered Recording
Not Supported
File Transfer
Not Supported
Instant Retrieval
Not Supported
On-Demand Recording
Supported
Recording Bookmarking
Not Supported
Scheduled Recording
Not Supported
Screen Activity Recording
Not Supported
Video Call Recording
Not Supported
Speech Analytics Features
Automatic Transcription
Supported
Call Center Management
Supported
Call Recording
Supported
Customer Experience Management
Supported
Data Security
Not Supported
Natural Language Processing
Supported
Predictive Analytics
Supported
Self-Service Search
Not Supported
Sentiment Analysis
Supported
Surveys & Feedback
Supported
Speech Recognition Features
Audio Capture
Not Supported
Automatic Form Fill
Not Supported
Automatic Transcription
Supported
Call Analysis
Not Supported
Concatenated Speech
Supported
Continuous Speech
Not Supported
Customizable Macros
Not Supported
Multi-Languages
Supported
Specialty Vocabularies
Not Supported
Speech-to-Text Analysis
Supported
Variable Frequency
Not Supported
Voice Recognition
Supported
Telephony Features
Auto-Dialer
Supported
Call Center Management
Supported
Call Monitoring
Supported
Contact Management
Supported
Inbound Reporting
Not Supported
IVR / Voice Recognition
Supported
Outbound Reporting
Not Supported
Predictive Dialer
Supported
Telemarketing Management
Not Supported
Voice & Data Integration
Not Supported
VoIP
Not Supported
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Integrations
Amazon Lex
Supported
Amazon Web Services (AWS)
Supported
ChatGPT
Supported
Copresence
Supported
Gemini
Supported
Google Cloud Platform
Supported
Microsoft Azure
Supported
OpenAI
Supported
Ready Player Me
Supported
Unity
Supported
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Integrations
Amazon Lex
Not Supported
Amazon Web Services (AWS)
Not Supported
ChatGPT
Not Supported
Copresence
Not Supported
Gemini
Not Supported
Google Cloud Platform
Not Supported
Microsoft Azure
Not Supported
OpenAI
Not Supported
Ready Player Me
Not Supported
Unity
Not Supported
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