RapportCMS

RapportCMS

Unity4
+
+

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About

Understand how your teams are doing more than once or twice a year. Get continuous insight into workforce culture and morale and help teams build trust every day. Rapport integrates with tools employees already use and cultivates a daily habit of connection and collaboration in less than 30 seconds. Users can track their energy level, workload, and mindset and then share with their teams so they know one another better. When teams and managers understand each other, there’s less room for miscommunication and more room for collaboration. By tracking trends in real-time (and over time) Rapport helps leaders understand team dynamics and morale, and gain an early warning system for emerging issues. Rapport supports clear communication based on scientifically proven methods for optimizing performance and engagement. Rapport incentivizes trust and team cohesion no matter how a team’s configured, in person, hybrid, or remote.

About

RapportCMS is our competitive advantage vs our competitors. We are focused on the intersection between telephony, interaction management and the people who handle the calls. This approach ensures that we make ‘human technology’ designed by and for contact center practitioners. We know that world-class call center technology must be equally adept at addressing what happens after the agent says hello as to how the call is routed to the desktop. As one of the leading Contact Centres in the AUNZ market, we had over 10 years of building, refining and improving our technology before then releasing it to market as a SAAS solution. While most providers have built solutions from a telephony perspective, we recognize what happens after the agent says hello is of equal importance to what happened before.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Teams requiring a solution to improve collaboration, performance, and engagement

Audience

Companies searching for an end-to-end automated SaaS contact center platform

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$15 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Rapport
www.rapport.co

Company Information

Unity4
Australia
www.unity4.com/rapport-cms/

Alternatives

Alternatives

HGS Agent X

HGS Agent X

Hinduja Global Solutions
Simpli5

Simpli5

5 Dynamics
Rapport3

Rapport3

Cubic Interactive

Categories

Categories

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording Features

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Speech Analytics Features

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

Speech Recognition Features

Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition

Telephony Features

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
Inbound Reporting
IVR / Voice Recognition
Outbound Reporting
Predictive Dialer
Telemarketing Management
Voice & Data Integration
VoIP

Integrations

Gemini 1.5 Flash
Gemini 1.5 Pro
Gemini 2.0
Gemini 2.0 Flash
Gemini Enterprise
Gemini Nano
Gemini Pro
Google AI Plus
Google Calendar
Microsoft Outlook
Microsoft Teams
Slack

Integrations

Gemini 1.5 Flash
Gemini 1.5 Pro
Gemini 2.0
Gemini 2.0 Flash
Gemini Enterprise
Gemini Nano
Gemini Pro
Google AI Plus
Google Calendar
Microsoft Outlook
Microsoft Teams
Slack
Claim Rapport and update features and information
Claim Rapport and update features and information
Claim RapportCMS and update features and information
Claim RapportCMS and update features and information