TrueDEM

TrueDEM

panagenda GmbH
+
+

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About

RapidSpike interacts with digital platforms exactly as customers do, monitoring real and synthetic customer interactions from the outside in to provide clear insight on how to monitor, improve and protect their digital experience. With RapidSpike Magecart Attack Detection you can detect client-side security breaches, Magecart attacks, website skimming, form-jacking, and supply chain attacks. Protect your customer’s data, prevent massive fines and avoid damage to your business’ reputation.

About

TrueDEM by panagenda is a Digital Experience Monitoring (DEM) solution purpose-built for Microsoft 365 environments. It gives IT teams end-to-end visibility into how employees actually experience Teams, Outlook, SharePoint, OneDrive, and other M365 workloads — correlating network performance, device health (CPU, memory, disk), Wi-Fi quality, and Microsoft 365 service health into a single, actionable view. TrueDEM proactively surfaces issues like poor Teams call quality, slow app load times, and degraded network paths before they generate help desk tickets, enabling IT to troubleshoot with root-cause data instead of guesswork. It supports agent-based endpoint monitoring alongside synthetic and real-user telemetry, offers week-over-week trend and anomaly detection, and delivers reporting for adoption, engagement, and experience benchmarking across sites, departments, or the whole tenant.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Organizations of all sizes

Audience

IT Operations, Service Desk, and Digital Workplace teams at mid-to-large enterprises running Microsoft 365 at scale, including IT Directors and CIOs responsible for employee digital experience and Teams/M365 performance.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Supported

Company Information

RapidSpike
Founded: 2015
United Kingdom
www.rapidspike.com

Company Information

panagenda GmbH
Founded: 2007
Germany
www.panagenda.com

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Categories

Categories

Cybersecurity Features

AI / Machine Learning Not Supported
Behavioral Analytics Supported
Endpoint Management Supported
Incident Management Supported
IOC Verification Supported
Tokenization Supported
Vulnerability Scanning Supported
Whitelisting / Blacklisting Supported

Website Monitoring Features

Availability Testing Supported
Event Logs Supported
Event-Based Notifications Supported
FTP Monitoring Not Supported
Mail Server Monitoring Not Supported
Maintenance Scheduling Supported
Performance Metrics Supported
Real Time Monitoring Supported
Transaction Monitoring Supported
Uptime Reporting Supported

Integrations

Microsoft Teams Supported
AlertOps Supported
Google Analytics Supported
Microsoft 365 Supported
Microsoft OneDrive Not Supported
Microsoft Outlook Not Supported
Microsoft SharePoint Not Supported
Opsgenie Supported
PagerDuty Supported
Pushover Supported
Slack Supported
Splunk On-Call Supported
WhatsApp Supported
Zendesk Supported

Integrations

Microsoft Teams Supported
AlertOps Not Supported
Google Analytics Not Supported
Microsoft 365 Not Supported
Microsoft OneDrive Supported
Microsoft Outlook Supported
Microsoft SharePoint Supported
Opsgenie Not Supported
PagerDuty Not Supported
Pushover Not Supported
Slack Not Supported
Splunk On-Call Not Supported
WhatsApp Not Supported
Zendesk Not Supported
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