RG System vs. Splashtop Remote Support Comparison


RG System	Splashtop Remote Support Splashtop	+	+
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The platform ensures all browser-based connections are secured over HTTPS, offering a wide variety of authentication options, from straightforward User/Password to sophisticated Active Directory authentication. 16 Ratings Visit Website Unimus Unimus is a powerful, on-premise Network Automation and Configuration Management (NCM) solution designed for fast deployment and ease of use. 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About Designed for MSPs and IT Professionals, RG System provides a SaaS IT Management platform that combines RMM, Data Backup & Restore and Endpoint Security on a centric portal. With RG System, you protect your whole IT infrastructure - servers, workstations and devices - and you benefit from unique Bitdefender GravityZone Business Security and Dell EMC Avamar integration. Remote access, patch management, ticketing, reporting, VMs backup, replication, firewall... you manage and secure your IT environments from the same web based interface. The portal is affordable, easy-to-use and on a pay as you go model. Make IT Easy, that's what we do!	About Splashtop Remote Support is a remote support and endpoint management solution designed to help IT teams securely access, troubleshoot, and manage computers and mobile devices from anywhere. The platform provides attended and unattended remote access for Windows, Mac, Linux, iOS, and Android devices through fast and reliable remote desktop connections. Splashtop includes features such as session code-based support, remote control, chat, voice calls, session reboot and reconnect, admin privilege elevation, and multi-technician collaboration for efficient troubleshooting workflows. The platform also offers autonomous endpoint management capabilities including real-time patch management, device monitoring, software deployment, vulnerability insights, and centralized endpoint visibility. Splashtop integrates with popular PSA ticketing and ITSM tools such as Zendesk, Jira, Freshservice, Microsoft Teams, and Freshdesk to streamline IT support operations.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience MSP, ISV, IT Professionals, CTO, CIO	Audience Splashtop Remote Support is designed for IT teams, managed service providers, help desks, enterprises, remote workers, educational institutions, healthcare organizations, and businesses that need secure remote access, endpoint management, and scalable IT support solutions
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $1.50 Price per agent and per month Free Version Not Supported Free Trial Supported	Pricing $40/month for 25 computers Splashtop Remote Support Premium starts at $40/month for 25 computers with unlimited technicians and secondary remote access users. Additional plans available up to 5,000+ computers as low as $0.10 per computer per month. Most plans billed annually. NEW option to pay monthly. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.8 / 5 ease 4.5 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros I do like what it is meant to do. The software is absolutely solid, and once you get it up and running, it's great. Integrates perfectly with Ninga RMM. Low latency high quality video streaming for remote support. Affordable pricing. Splashtop Remote Support is a fantastic remote support tool. It's fairly lightweight, all of the features work as intended, and the program is easy to operate. We selected Splashtop because of its pricing structure for unlimited technicians. I transitioned my company to SplashTop from GoToAssist and have never looked back. We pushed the agent out via PDQ Deploy and install package was easy to setup and deploy. Cons I had difficulty getting installed on my devices. Development team is sometimes hard to get ahold of. The limitation of a single connection to the remote computer makes it troublesome for 1) a senior technician to assist a junior technician or 2) for a technician to assist a user who uses Splashtop to remote into a work computer. Note: If you have Splashtop SOS, you can workaround this limitation. But it is just that: a workaround. Sometimes when displaying the remote computers multiple monitors in multiple windows (which is wonderful) I will close one of the extra monitor windows and that closes the entire session. Not a negative on the product per se, but something you need to get used to.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information RG System Founded: 2008 France www.rgsystem.com	Company Information Splashtop Founded: 2006 United States www.splashtop.com/products/remote-support
Alternatives NinjaOne	Alternatives Zoho Assist Zoho
N-able N‑central N-able	ISL Light Remote Desktop ISL Online
Heimdal Endpoint Detection and Response (EDR) Heimdal®	ConnectWise ScreenConnect ConnectWise
Syncro	NinjaOne
SuperOps View All	Splashtop Autonomous Endpoint Management Splashtop View All
Categories Backup Supported Business Continuity Supported Disaster Recovery Supported Endpoint Detection and Response (EDR) Supported Endpoint Protection Supported IT Management Supported IT Security Supported MSP Supported Network Monitoring Supported Network Security Supported Remote Desktop Supported RMM Supported	Categories Endpoint Protection Supported MSP Supported Remote Support Supported RMM Supported
Endpoint Protection Features Activity Log Not Supported Antivirus Supported Application Security Not Supported Behavioral Analytics Not Supported Device Management Supported Encryption Supported Signature Matching Supported Web Threat Management Supported Whitelisting / Blacklisting Not Supported MSP Features Backup Management Supported Billing & Invoicing Supported CRM Not Supported Dashboard Supported Help Desk Supported Issue Management Supported Live Chat Supported Patch Management Supported Privileged Access Management (PAM) Not Supported Project Management Not Supported Remote Access Supported Remote Systems Monitoring Supported Scheduling Supported RMM Features Deployment Management Supported For MSPs Supported IT Asset Management Supported Mobile Access Supported Network Monitoring Supported Patch Management Supported Real-time Alerts Supported Remediation Management Supported Show More Features Backup Features Backup Log Supported Backup Scheduling Supported Cloud Backup Supported Compression Supported Continuous Backup Supported Encryption Supported Incremental Backup Not Supported Local Server Options Supported Remote Server Options Supported Secure Data Storage Supported Web Access / Restoration Supported Business Continuity Features Backup Log Not Supported Backup Scheduling Not Supported Compression Supported Continuous Backup Supported Encryption Supported Incremental Backup Not Supported Local Server Options Supported Multiple System Support Supported Remote Server Options Supported Secure Data Storage Supported Web Access / Restoration Supported Disaster Recovery Features Administration Policies Supported Bare-Metal Recovery Supported Encryption Supported Failover Testing Not Supported Flexible Data Capture Not Supported Multi-Platform Support Not Supported Multiple Data Type Support Not Supported Offline Storage Supported Endpoint Detection and Response (EDR) Features Behavioral Analytics Not Supported Blacklisting/Whitelisting Not Supported Continuous Monitoring Supported Malware/Anomaly Detection Supported Prioritization Not Supported Remediation Management Supported Root Cause Analysis Supported IT Management Features Capacity Monitoring Supported Compliance Management Not Supported Event Logs Supported Hardware Inventory Supported IT Budgeting Not Supported License Management Not Supported Patch Management Supported Remote Access Supported Scheduling Supported Software Inventory Supported User Activity Monitoring Supported IT Security Features Anti Spam Supported Anti Virus Supported Email Attachment Protection Supported Event Tracking Not Supported Internet Usage Monitoring Supported Intrusion Detection System Supported IP Protection Not Supported Spyware Removal Supported Two-Factor Authentication Supported Vulnerability Scanning Not Supported Web Threat Management Supported Web Traffic Reporting Supported Network Monitoring Features Bandwidth Monitoring Supported Baseline Manager Not Supported Diagnostic Tools Supported Internet Usage Monitoring Not Supported IP Address Monitoring Supported Real Time Analytics Supported Resource Management Not Supported Server Monitoring Supported SLA Monitoring Supported Uptime Monitoring Supported Web Traffic Reporting Not Supported Network Security Features Access Control Supported Analytics / Reporting Supported Compliance Reporting Not Supported Firewalls Supported Internet Usage Monitoring Not Supported Intrusion Detection System Supported Threat Response Not Supported VPN Not Supported Vulnerability Scanning Not Supported Remote Desktop Features Chat Supported Cross-Platform Access Supported File Transfer Supported Group View Supported Mobile Device Access Not Supported Multi Monitor Support Not Supported Record Remote Sessions Supported Remote Print Not Supported Remote Wake Not Supported User Management Supported	Endpoint Protection Features Activity Log Supported Antivirus Supported Application Security Supported Behavioral Analytics Not Supported Device Management Supported Encryption Not Supported Signature Matching Not Supported Web Threat Management Supported Whitelisting / Blacklisting Not Supported MSP Features Backup Management Not Supported Billing & Invoicing Not Supported CRM Not Supported Dashboard Not Supported Help Desk Not Supported Issue Management Not Supported Live Chat Not Supported Patch Management Supported Privileged Access Management (PAM) Not Supported Project Management Not Supported Remote Access Supported Remote Systems Monitoring Supported Scheduling Supported RMM Features Deployment Management Supported For MSPs Supported IT Asset Management Supported Mobile Access Supported Network Monitoring Not Supported Patch Management Not Supported Real-time Alerts Supported Remediation Management Not Supported Show More Features Remote Support Features Diagnostic Tools Supported File Transfer Supported Live Chat Supported Real-time Chat Supported Remote Control Supported Screen Sharing Supported Session Recording Supported Session Transfer Supported Surveys & Feedback Not Supported
Integrations Active Directory Not Supported Addigy Not Supported Atera Not Supported Autotask PSA Not Supported Bitdefender GravityZone Supported Datto SIRIS Not Supported Dell EMC Avamar Supported Freshdesk Not Supported Freshservice Not Supported IBM MaaS360 Not Supported Jira Not Supported Microsoft Teams Not Supported NinjaOne Not Supported ScalePad Supported ServiceNow Not Supported Spiceworks Network Monitor Not Supported Syncro Not Supported Zendesk Not Supported Show More Integrations View All 3 Integrations	Integrations Active Directory Supported Addigy Supported Atera Supported Autotask PSA Supported Bitdefender GravityZone Not Supported Datto SIRIS Supported Dell EMC Avamar Not Supported Freshdesk Supported Freshservice Supported IBM MaaS360 Supported Jira Supported Microsoft Teams Supported NinjaOne Supported ScalePad Not Supported ServiceNow Supported Spiceworks Network Monitor Supported Syncro Supported Zendesk Supported Show More Integrations View All 19 Integrations
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