REPLYfairy

REPLYfairy

iQspeaks Limited
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About

REPLYfairy is an AI-assisted Google review reply service designed to help businesses stay on top of their online reputation without spending hours responding to customer reviews. REPLYfairy monitors a connected Google Business Profile for new reviews and creates context-aware responses that match the business's brand voice. Businesses remain in control of what gets published, with options to approve, edit, or reject suggested replies. For straightforward positive reviews, businesses can choose to enable automatic posting. Reviews involving complaints, sensitive issues, or situations where the AI has lower confidence are flagged for human approval before anything is published. REPLYfairy also provides monthly reporting covering review-response coverage, response speed, and rating trends.

About

Google, Facebook and local search directories, employee review sites, app directories, etc. Track reviews written about your locations, products and services, from 1 easy-to-use dashboard. Over 80% of consumers expect a response within 24 hours of their online post. Get automated email notifications to stay on top of new reviews and reply directly from the Reputology interface. Track how your team is following up on & responding to reviews with our native workflow tool. Reputology also lets you escalate issues to the right team members so that your team can deliver top shelf customer service. Responding to negative reviews is already an intimidating task, even if you're experienced at dealing with unhappy customers. Turning this into a scale-able process for your entire organization can be even more daunting. But consistency is key for having a high-quality response, escalation and resolution.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Small and medium-sized businesses, Restaurants and cafés Hotels, Salons and beauty businesses, Retail businesses, Dental clinics, Medical businesses, Local service businesses, Businesses managing multiple Google Business Profile locations

Audience

Brand Management solution for companies

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

£39
Free Version
Free Trial

Pricing

$49 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

iQspeaks Limited
Founded: 2024
United Kingdom
replyfairy.com

Company Information

Reputology
Founded: 2013
United States
reputology.com

Alternatives

Alternatives

Local Siren

Local Siren

Local Siren (Local Siren - Digital Marketing Agency)
RightResponse AI

RightResponse AI

RightResponse AI, Inc.
Stratus Local

Stratus Local

Click Rain

Categories

Categories

Reputation Management Features

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Brand Management Features

Approval Process Control
Artwork Management
Asset Management
Change Management
Fulfillment Distribution
Project Management

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction Features

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Social Media Marketing Features

Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

Integrations

Google Business Profile
Hootsuite

Integrations

Google Business Profile
Hootsuite
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