REPLYfairyiQspeaks Limited
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About
REPLYfairy is an AI-assisted Google review reply service designed to help businesses stay on top of their online reputation without spending hours responding to customer reviews.
REPLYfairy monitors a connected Google Business Profile for new reviews and creates context-aware responses that match the business's brand voice. Businesses remain in control of what gets published, with options to approve, edit, or reject suggested replies.
For straightforward positive reviews, businesses can choose to enable automatic posting. Reviews involving complaints, sensitive issues, or situations where the AI has lower confidence are flagged for human approval before anything is published.
REPLYfairy also provides monthly reporting covering review-response coverage, response speed, and rating trends.
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About
Google, Facebook and local search directories, employee review sites, app directories, etc. Track reviews written about your locations, products and services, from 1 easy-to-use dashboard. Over 80% of consumers expect a response within 24 hours of their online post. Get automated email notifications to stay on top of new reviews and reply directly from the Reputology interface. Track how your team is following up on & responding to reviews with our native workflow tool. Reputology also lets you escalate issues to the right team members so that your team can deliver top shelf customer service. Responding to negative reviews is already an intimidating task, even if you're experienced at dealing with unhappy customers. Turning this into a scale-able process for your entire organization can be even more daunting. But consistency is key for having a high-quality response, escalation and resolution.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Small and medium-sized businesses, Restaurants and cafés Hotels, Salons and beauty businesses, Retail businesses, Dental clinics, Medical businesses, Local service businesses, Businesses managing multiple Google Business Profile locations
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Audience
Brand Management solution for companies
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and VideosNo images available
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Pricing
£39
Free Version
Free Trial
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Pricing
$49 per month
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationiQspeaks Limited
Founded: 2024
United Kingdom
replyfairy.com
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Company InformationReputology
Founded: 2013
United States
reputology.com
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Categories |
Categories |
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Reputation Management Features
Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label
Brand Management Features
Approval Process Control
Artwork Management
Asset Management
Change Management
Fulfillment Distribution
Project Management
Customer Experience Features
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Satisfaction Features
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Social Media Marketing Features
Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling
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