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About

What is Raken? Raken’s field management software helps you collect accurate project data in real time. From digital documentation and production tracking to safety tools, you’ll have the insights you need to improve your projects—and reduce costs. No more messy paperwork. The mobile field apps for iOS and Android make remote collaboration easy, too. With the mobile app, field crews can input project data on the go. They can even upload time-stamped photos, videos, and notes for better visibility. Then, all that data is automatically uploaded to the web app for the office. With everything stored in one place, you’ll have accurate records to protect your business from litigation or risk. More than 4,500 construction companies use Raken to connect the field to the office. Empower everyone to do their jobs more efficiently with Raken today.

About

Streamline management of your field service with RazorSync software for mobile phone, tablet, and computer. Schedule, dispatch, invoice, and even manage customer records from the field! Capabilities such as viewing jobs and technicians on a map or rescheduling and dispatching to save time/travel. Data is stored in the cloud to ensure easy access, and customer records that update your office QuickBooks automatically. RazorSync users report higher billings, revenue, and customer satisfaction. Start a free trial today!

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Supported

Audience

Construction Management Professionals

Audience

Service industry professionals in home improvement, HVAC, plumbing, electrical, landscaping, construction, and 14 other top service categories.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

$39.99/month
RazorSync Package Plans: Solo $40 Team $115 Pro $240 Enterprise $630
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 4.4 / 5
ease 4.4 / 5
features 4.4 / 5
design 4.4 / 5
support 4.4 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Sales guy promised the moon unfortunately we can't deliver on what you were told even though you paid us almost 6000 dollars
  • Super easy to use, very awesome tool and record of project information. I tell my staff our minds can only hold so much information, note anything of importance in your daily report. Some long term projects incur the Groundhog Day effect, Raken is a great tool to detail all aspects of construction, labor force, equipment and much more.
  • I have used Raken at more than one company. It was so good at the first company I tried it, that when I changed companies, I took it with me. I even paid for it out of pocket to show my new bosses how great it was. They switched after receiving my first daily report. We are now working on connecting it with another one of our online products we use daily as well. Excellent people who do the follow up to make sure you're happy.
  • Ease of use from the Management side as well as the Field daily inputting side. Trackability from anywhere you have connectivity. Ability to see overruns and forecast accordingly. The reports that can be generated are highly professional.
  • Ease of use, ease of setup, speed, talk to text, customer service, photo storage, time card functionality.

Cons

  • DIDN'T deliver purchased in march still haven't been able to process a payroll due to not doing what we were told it would! slow responses, we will get back to you sorry we cannot help but we will keep your money
  • Employee's logging out forgetting their login passwords. I have had maybe 3 minor tech issues, 2 logins and one editing issue. All three issues were worked on within minutes of contacting Raken and resolved shortly after.
  • Not sure I can complain about anything. Maybe the cost could be changed to an annual charge with unlimited users within our company.
  • The struggles we had to get the payroll aspect of the system to recognize and tabulate days of subsistence to pay out to the employee(s) each day/week. The work around we are using seems to be working well for us now.
  • We would like a little more features for the timecard module. We reached out to Raken and this is actually in the works!

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

RAKEN
Founded: 2014
United States
www.rakenapp.com/

Company Information

RazorSync
Founded: 2010
United States
www.razorsync.com

Alternatives

ALMobile

ALMobile

Austin Lane Technologies

Alternatives

Jobber

Jobber

Jobber Software
360e

360e

360 Enterprises
Procore

Procore

Procore Technologies
Fieldwire

Fieldwire

Hilti

Categories

Categories

Carpet Cleaning Supported
Garage Door Supported
Handyman Supported
Home Care Supported
HVAC Supported
IT Management Supported
Lawn Care Supported
Pest Control Supported
Plumbing Supported
Pool Service Supported
Repair Shop Supported
Scheduling Supported
Service Dispatch Supported
Subcontractor Supported
Waste Management Supported

Construction Management Features

Accounting Integration Supported
Budget Tracking/Job Costing Supported
Change Orders Not Supported
Commercial Supported
Contract Management Not Supported
Contractors Supported
CRM Supported
Equipment Tracking Supported
Estimating Not Supported
Incident Reporting Supported
Mobile Access Supported
Offline Access Supported
Residential Supported
RFI & Submittals Not Supported
Subcontractor Management Supported
Timesheets Supported

Field Service Management Features

Billing & Invoicing Not Supported
Contact Database Not Supported
Contract Management Not Supported
Customer Database Not Supported
Dispatch Management Not Supported
Electronic Signature Supported
Inventory Management Not Supported
Mobile Access Supported
Payment Collection in the Field Not Supported
Quotes / Estimates Not Supported
Routing Not Supported
Scheduling Not Supported
Service History Tracking Supported
Time Clock Supported
Work Order Management Not Supported

Field Service Management Features

Billing & Invoicing Supported
Contact Database Supported
Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Electronic Signature Supported
Inventory Management Supported
Mobile Access Supported
Payment Collection in the Field Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Supported
Work Order Management Supported

Billing and Invoicing Features

Billing Portal Supported
Contact Database Supported
Contingency Billing Not Supported
Customer Portal Supported
Customizable Invoices Supported
Dunning Management Supported
Hourly Billing Supported
Invoice History Supported
Mobile Payments Supported
Multi-Currency Not Supported
Online Invoicing Supported
Online Payments Supported
Payment Processing Supported
Project Billing Not Supported
Recurring/Subscription Billing Not Supported
Service Ticket Billing Not Supported
Tax Calculator Supported

Carpet Cleaning Features

Billing & Invoicing Supported
Customer Management Supported
Dispatch Management Supported
Equipment Tracking Not Supported
Mobile Access Not Supported
Online Booking Supported
Scheduling Supported
Work Order Management Supported

Electrical Contractor Features

Billing & Invoicing Supported
Commercial / Industrial Supported
Contract Management Supported
Customer Database Supported
Electronic Signature Supported
Mobile Access Not Supported
Quotes / Estimates Supported
Scheduling Supported
Time Tracking Not Supported
Work Order Management Supported

Garage Door Features

Billing & Invoicing Supported
Contract Management Supported
Customer Management Supported
Dispatch Management Supported
Equipment Tracking Supported
Inventory Management Supported
Job Costing Supported
Scheduling Supported
Warranty Tracking Supported

HVAC Features

Billing & Invoicing Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Supported
Job Management Supported
Maintenance Scheduling Supported
Mobile Access Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Handyman Features

Billing & Invoicing Supported
Dispatch Management Supported
Electronic Signature Supported
Inventory Management Supported
Mobile Payments Not Supported
Payment Processing Supported
Quotes / Estimates Supported
Time Tracking Supported
Work Order Management Supported

Landscape Management Features

Billing & Invoicing Supported
Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Groundskeeping Not Supported
Inventory Control Not Supported
Irrigation Tracking Not Supported
Job Management Supported
Landscape Design Not Supported
Mobile Access Supported
Payroll Management Not Supported
Plant Database Not Supported
Quotes / Estimates Supported
Routing Not Supported
Scheduling & Appointments Supported
Work Order Management Not Supported

Lawn Care Features

Billing & Invoicing Supported
Contract Management Supported
Customer Management Supported
Employee Management Supported
Equipment Management Supported
Mobile Access Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service Dispatch Supported

Pest Control Features

Billing & Invoicing Supported
Customer Service History Supported
Dispatch Management Supported
Fleet Management Not Supported
Inventory Control Supported
Mobile Access Supported
Pest Activity Tracking Supported
Pesticide Usage Tracking Not Supported
Property Layouts Not Supported
Quotes / Estimates Supported
Scheduling Supported

Plumbing Features

Billing & Invoicing Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Supported
Job Management Supported
Mobile Access Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Pool Service Features

Billing & Invoicing Supported
Chemical Readings Not Supported
Customer Management Supported
Mobile Access Not Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Work Order Management Supported

Scheduling Features

Alerts/Notifications Supported
Appointment Scheduling Supported
Automated Scheduling Supported
Calendar Management Supported
Class Scheduling Not Supported
Employee Scheduling Supported
Facility Scheduling Not Supported
Group Scheduling Not Supported
Interview Scheduling Not Supported
Meeting Room Booking Not Supported
Multi-Location Supported
Online Scheduling Supported
Payment Processing Supported
Real-time Scheduling Supported
Reservations Supported
Resource Scheduling Supported
Room Booking Management Supported

Security System Installer Features

Billing & Invoicing Supported
Customer Management Supported
Document Imaging Supported
Inventory Management Supported
Job Costing Not Supported
Lead Management Not Supported
Quotes / Estimates Supported
Scheduling Supported
Work Order Management Supported

Service Dispatch Features

Billing & Invoicing Supported
Call Center Management Supported
Contract Management Supported
Customer Database Supported
Inventory Control Supported
Job Management Supported
Job Tracking Supported
Mobile Access Supported
Routing Supported
Scheduling Supported
Self Service Portal Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Integrations

Box Supported
DataXchange Supported
Dropbox Supported
EarthCam Supported
Egnyte Supported
Google Calendar Not Supported
Google Drive Supported
Google Maps Not Supported
Microsoft Excel Supported
Microsoft OneDrive Supported
Microsoft Outlook Not Supported
PayPal Not Supported
QuickBooks Online Not Supported
QuickBooks Online Advanced Not Supported

Integrations

Box Not Supported
DataXchange Not Supported
Dropbox Not Supported
EarthCam Not Supported
Egnyte Not Supported
Google Calendar Supported
Google Drive Not Supported
Google Maps Supported
Microsoft Excel Not Supported
Microsoft OneDrive Not Supported
Microsoft Outlook Supported
PayPal Supported
QuickBooks Online Supported
QuickBooks Online Advanced Supported
Claim RAKEN and update features and information
Claim RAKEN and update features and information
Claim RazorSync and update features and information
Claim RazorSync and update features and information