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About

A virtual waiting room is a page that holds visitors away from a busy website and feeds them back to the protected website at a rate it can handle while still maintaining responsiveness and performance. This means websites can handle unexpected or sudden peaks in traffic without website crashes, and without having to waste energy powering additional servers when things are not busy, so it's green tech too. Fair virtual waiting rooms pass visitors back in first-come, first-served order. A good virtual waiting room should also keep the visitor fully informed of their progress and remaining wait. There's nothing worse for your business than a crashed site. High-demand sales don't just damage your servers, they damage your reputation. Protect your customers' goodwill with a smooth branded journey. Show your customers that fairness matters with our proprietary first-in, first-out virtual waiting room technology, invented by us and originally patented in 2004.

About

Decrease customer wait times, improve waiting line management, and increase revenues with Wavetec’s enterprise Queue Management Solutions. Wavetec’s customer experience solutions are based on the Wavesphere Philosophy – ORGANIZE, ENGAGE & MEASURE waiting times and statistics from disconnected service areas to enhance customer experience at key touch points. Excessive queuing and waiting are among the leading causes of consumer dissatisfaction in banks, retail stores, hospitals and government institutions & Wavetec’s queuing systems solve that problem. Wavetec is one of the largest global manufacturers and suppliers of queue management systems. We have over 27 years of experience in helping organizations improve their customer flow, manage queues with virtual and linear queuing solutions, queue displays, appointment bookings, queuing apps, and visitor flow monitoring software.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Companies and businesses seeking a solution to handle peaks in traffic or busy onsales without website crashes

Audience

Companies that need a queue management solution

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Free
You can create a Virtual Waiting Room on our Free Tier right now. Our Free Tier gives you more than any other Virtual Waiting Room provider, and is ideal if you want to try out Queue-Fair, with full Portal access and a range of branding options for your Queue Pages included. You won't find a more comprehensive free Virtual Waiting Room or free online queue offering anywhere.

If you are running a busier website or mobile app, require full HTML control, need multiple queues or Queue-Fair's advanced security features, then our Unlimited Service is better suited to your needs. We have a range of pricing plans to suit your use-case and offer a 25% discount guarantee against any comparable surge protection quote, so you can be sure of getting the best rates from us - full details. We are also happy to arrange a Free Trial for you.

There is no limit to the size of the queue (capacity) on either plan - Queue-Fair will queue as many people as you need, and add them to the queue as fast as they arrive.
Free Version Supported
Free Trial Supported

Pricing

contact to get quote
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.9 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • Path-level protection of just the checkout flow; true FIFO queuing with a visible position counter; multiple simultaneous queues per event; scalper-bot filtering; setup took minutes with one line of code; usage-based pricing suits event-driven traffic spikes; responsive support.
  • I appreciate Queue-Fair’s simple portal and the transparent graphs, which provide clear insight during traffic peaks. Adjusting the queue is very straightforward, giving us a great deal of control and confidence during busy ticket sales. The API integration has been transparent and seamless, resulting in a better experience for our end users. In addition, the initial setup was very easy and was supported by a strong onboarding session.
  • Queue-Fair has become a great partner for us when it comes to managing virtual queues during periods of high demand. The platform is very easy to use, and one of the things we value most is that virtually everything can be managed through their API, without needing to constantly access the web portal. This allows us to integrate Queue-Fair much more naturally into our own processes and automation workflows. Another aspect I would especially highlight is the quality of their support. Even though we are in a different time zone, the Queue-Fair team has always been very accessible, quick to respond, and willing to help whenever we have needed assistance. The level of support and attention has been exceptional.
  • Queue-Fair provides flexible and easy-to-manage queue configuration, which allows us to adapt the setup to different traffic scenarios and business requirements. The monitoring capabilities give us good visibility into queue activity and overall performance. Integration with our existing systems has been smooth and reliable, without adding unnecessary complexity. We also particularly appreciate the quality of support the team is very responsive, knowledgeable, and provides fast and effective solutions when questions or issues arise. Requests are handled quickly, which is especially valuable during high-traffic or time-sensitive situations.
  • We are a k12 district that used QueueFair for our parking sign-up (which is a way higher intensity event than it probably sounds like). Working with them was a great experience end-to-end. It felt like we got the VIP treatment despite being a small customer. We had some unusual stuff we were trying to do as far as allowing users to save their positions in a way that was tied to their Google account, and validating that the user that signed in to enter the queue was the same one that signed up for a parking spot. Matt was ready to jump right in to the technical stuff with us on the sales call, and via email after we were a customer. There was no wading through multiple tiers of support. The technical and security guides are really through. This is a "do one thing well" kind-of company, and they do it well. I think that shows up best in the way that they have tuned the working of user-facing messaging. That might sound trivial, but it's those little differences that might mean 50-100 extra support calls on event day.

Cons

  • Nothing significant so far — it's done what we needed it to do
  • Some of the wording in the portal is not immediately clear if you are not yet familiar with everything the product can do. However, there was always enough explanation available to quickly understand what each option meant. Another minor point is that there is a lot of information and documentation available on the website. Fortunately, you certainly don't need to read all of it before you can start using the product effectively.
  • Everything has worked very well for us so far, and we haven't experienced any significant issues worth mentioning.
  • We have not experienced any significant issues or drawbacks with Queue-Fair so far. The solution has met our requirements well and has been reliable in our day-to-day use.
  • Honestly, I have no complaints whatsoever. This is a company that has spent 20+ years refining one thing. It's pretty good.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Queue-Fair
Founded: 2004
United Kingdom
queue-fair.com

Company Information

Wavetec
Founded: 1987
United Arab Emirates
www.wavetec.com

Alternatives

Queue-it

Queue-it

Queue-it ApS

Alternatives

Categories

Categories

Queue Management Supported

Queue Management Features

Appointment Scheduling Supported
Calendar Supported
Communication Tools Not Supported
Contactless Supported
Customer Surveys Supported
Dashboard Not Supported
For Banks Supported
For Government Supported
For Healthcare Supported
For Restaurants Supported
For Retail Supported
SMS Marketing Supported
Supports Multiple Counters Not Supported
Virtual Queue Supported

Integrations

Amazon CloudFront Supported
Android Supported
Apple iOS Supported
Cloudflare Supported
Google Tag Manager Supported
Java Supported
JavaScript Supported
Magento Supported
Microsoft Office 2021 Not Supported
Node.js Supported
PHP Supported
Pulse SMS Not Supported
Python Supported
React Supported
Ruby Supported
WhatsApp Not Supported
WooCommerce Supported
WordPress Supported

Integrations

Amazon CloudFront Not Supported
Android Not Supported
Apple iOS Not Supported
Cloudflare Not Supported
Google Tag Manager Not Supported
Java Not Supported
JavaScript Not Supported
Magento Not Supported
Microsoft Office 2021 Supported
Node.js Not Supported
PHP Not Supported
Pulse SMS Supported
Python Not Supported
React Not Supported
Ruby Not Supported
WhatsApp Supported
WooCommerce Not Supported
WordPress Not Supported
Claim Queue-Fair and update features and information
Claim Queue-Fair and update features and information
Claim Wavetec Queue Management and update features and information
Claim Wavetec Queue Management and update features and information