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About

Question Base is an AI autoresponder for Slack, it answers the most repetitive questions, so you don't have to. Question Base uses LLMs to generate draft answers and can sometimes make mistakes. Make sure to double-check before verifying an answer. Question Base generates a database of answers for the common questions people ask. Question Base uses AI to generate questions and answers based on chat history. Review the answers to ensure accuracy. You are always in control of the content. Question Base monitors your messages and channels for new questions and answers the moment it detects a new one. You spend less time answering questions on Slack, you spend less time documenting things, and your team is less dependent on you. Imagine a knowledge base that learns from employees to onboard new remote workers, resolve async dependencies, unblock salespeople, or give customer agents resolutions in seconds rather than hours.

About

eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers. Intelligent knowledge management systems for customer service are leveraging Artificial Intelligence (AI) to find answers to customer questions, guide processes, and help in decision-making. This is a win-win-win — for the customer, the agent, and the business. The customer service knowledge software unifies in it many knowledge management tools, like content management (CMS), search, artificial intelligence, workflow management, knowledge analytics, and others. Using the right knowledge management software ensures you have the right tools to serve the right answers to customers in their time of need.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Enterprises interested in a knowledge base solution that learns from employees to onboard new remote workers

Audience

Companies of all sizes and enterprises in need of a solution to improve their customer service operations

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$300 per month
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Question Base
United States
www.questionbase.com

Company Information

eGain
Founded: 1997
United States
www.egain.com/products/knowledge-hub/

Alternatives

Alternatives

Categories

AI Knowledge Base Supported
AI Tools Supported

Categories

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Supported
Collaboration Supported
Content Management Supported
Decision Tree Supported
Discussion Boards Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported

Integrations

Boost.ai Not Supported
Slack Supported
eGain Mail Not Supported
iVision Plus Not Supported

Integrations

Boost.ai Supported
Slack Not Supported
eGain Mail Supported
iVision Plus Supported
Claim Question Base and update features and information
Claim Question Base and update features and information
Claim eGain Knowledge+AI and update features and information
Claim eGain Knowledge+AI and update features and information