eGain Knowledge+AIeGain
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Related Products
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About
Question Base is an AI autoresponder for Slack, it answers the most repetitive questions, so you don't have to. Question Base uses LLMs to generate draft answers and can sometimes make mistakes. Make sure to double-check before verifying an answer. Question Base generates a database of answers for the common questions people ask. Question Base uses AI to generate questions and answers based on chat history. Review the answers to ensure accuracy. You are always in control of the content. Question Base monitors your messages and channels for new questions and answers the moment it detects a new one. You spend less time answering questions on Slack, you spend less time documenting things, and your team is less dependent on you. Imagine a knowledge base that learns from employees to onboard new remote workers, resolve async dependencies, unblock salespeople, or give customer agents resolutions in seconds rather than hours.
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About
eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers. Intelligent knowledge management systems for customer service are leveraging Artificial Intelligence (AI) to find answers to customer questions, guide processes, and help in decision-making. This is a win-win-win — for the customer, the agent, and the business. The customer service knowledge software unifies in it many knowledge management tools, like content management (CMS), search, artificial intelligence, workflow management, knowledge analytics, and others. Using the right knowledge management software ensures you have the right tools to serve the right answers to customers in their time of need.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Audience
Enterprises interested in a knowledge base solution that learns from employees to onboard new remote workers
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Audience
Companies of all sizes and enterprises in need of a solution to improve their customer service operations
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$300 per month
Free Version
Not Supported
Free Trial
Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Company InformationQuestion Base
United States
www.questionbase.com
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Company InformationeGain
Founded: 1997
United States
www.egain.com/products/knowledge-hub/
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Categories |
Categories |
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Knowledge Management Features
Artificial Intelligence (AI)
Not Supported
Cataloging / Categorization
Supported
Collaboration
Supported
Content Management
Supported
Decision Tree
Supported
Discussion Boards
Supported
Full Text Search
Supported
Knowledge Base Management
Supported
Self Service Portal
Supported
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Integrations
Boost.ai
Not Supported
Slack
Supported
eGain Mail
Not Supported
iVision Plus
Not Supported
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Integrations
Boost.ai
Supported
Slack
Not Supported
eGain Mail
Supported
iVision Plus
Supported
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