eDesk4.9 out of 5 stars |
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Related Products
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Qualified:
About
Qualified helps companies generate pipeline, faster. Tap into your greatest asset - your website - to identify your most valuable visitors, uncover signals of buying intent, shape sales and marketing campaigns, and instantly start sales conversations.
Qualified is the #1 pipeline generation platform for revenue teams that use Salesforce. Qualified helps leading B2B companies tap into their greatest asset - their website - to identify their most valuable visitors, uncover signals of buying intent, shape sales and marketing campaigns, and instantly start sales conversations. Powered by the Xforce platform, Qualified is uniquely designed for Sales Cloud customers and offers two core products: Qualified Conversations and Qualified Signals.
Piper is an AI SDR that automates your inbound pipeline generation motion to help you scale. The AI SDR you’ve been waiting for, Piper is ready to join your team today.
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eDesk:
About
eDesk empowers eCommerce sellers to accelerate growth with AI-driven support that converts, resolves, and retains.
Built on three pillars—Pre-sales Support, Streamline Support, and Build Loyalty—eDesk centralizes all customer conversations in one Smart Inbox, enabling instant, AI-powered responses and seamless issue resolution.
Deliver always-on self-service, cut response times with powerful automations, and uncover opportunities with advanced reporting. Designed for fast-growing brands, eDesk helps you scale effortlessly, boost operational efficiency, and turn customer support into a powerful growth driver.
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Qualified:
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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eDesk:
Platforms Supported
Windows
Supported
Mac
Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Qualified:
Audience
Companies interested in a powerful conversational marketing and live chat platform to capture more leads.
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eDesk:
Audience
eCommerce sellers interested in a powerful customer support and help desk solution specifically built for ecommerce
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Qualified:
Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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eDesk:
Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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Qualified:
API
Offers API
Supported
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eDesk:
API
Offers API
Supported
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Qualified:
Screenshots and Videos |
eDesk:
Screenshots and Videos |
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Qualified:
Pricing
$3,000
Live Chat, Voice & Video
Build Custom Chatbots Account-based Buyer Intent Signals Outbound Sequence Tracking & Alerts Paid Traffic Tracking & Alerts Qualified Enrich & Reverse IP Salesforce-Connected Website Up to 15 users
Free Version
Not Supported
Free Trial
Not Supported
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eDesk:
Pricing
Free
Standard Plans (per agent per month):
Essential – $39 - Basic support foundation with centralised inbox, live chat & automated workflows. Growth – $89 - Adds CSAT surveys, performance metrics, data migrations & more marketplaces. Professional – $119 - Includes advanced reporting, custom roles, API access, onboarding & security. Enterprise – Custom pricing - Tailored for large teams with unlimited stores, dedicated support & workflows.
Free Version
Supported
Free Trial
Supported
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Qualified:
Reviews/
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eDesk:
Reviews/
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Qualified:
Pros & Cons from Real UsersPros
Cons
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eDesk:
Pros & Cons from Real UsersPros
Cons
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Qualified:
Training
Documentation
Supported
Webinars
Supported
Live Online
Not Supported
In Person
Supported
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eDesk:
Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Qualified:
Company InformationQualified.com
Founded: 2018
United States
www.qualified.com/product
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eDesk:
Company InformationeDesk
Founded: 2012
Ireland
www.edesk.com
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Qualified:
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eDesk:
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Qualified:
Categories |
eDesk:
Categories |
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Qualified:
Live Chat Features
Canned Responses
Supported
Customizable Branding
Supported
Geo Targeting
Supported
Offline Form
Supported
Proactive Chat
Supported
Screen Sharing
Supported
Third Party Integration
Supported
Transfers / Routing
Supported
Website Visitor Tracking
Not Supported
Account Based Marketing Features
Analytics
Supported
Campaign Personalization
Supported
Customer Segmentation
Supported
Engagement Monitoring
Supported
Lead Nurturing
Supported
Lead Scoring
Supported
Progress Tracking
Supported
Prospecting Tools
Supported
Target Account Identification
Supported
Buyer Intent Features
B2B Lead Generation
Supported
Channel Attribution
Supported
Competitor Analysis
Supported
Content Marketing
Supported
CRM Integration
Supported
Customer Journey Mapping
Supported
Customer Profiles
Supported
Intent Data
Supported
Lead Notifications
Supported
Lead Scoring
Supported
Chatbot Features
Call to Action
Supported
Context and Coherence
Supported
Human Takeover
Supported
Inline Media / Videos
Supported
Machine Learning
Supported
Natural Language Processing
Supported
Payment Integration
Supported
Prediction
Supported
Ready-made Templates
Supported
Reporting / Analytics
Supported
Sentiment Analysis
Supported
Social Media Integration
Supported
Conversational AI Features
Code-free Development
Not Supported
Contextual Guidance
Supported
For Developers
Not Supported
Intent Recognition
Not Supported
Multi-Languages
Supported
Omni-Channel
Supported
On-Screen Chats
Supported
Pre-configured Bot
Supported
Reusable Components
Supported
Sentiment Analysis
Supported
Speech Recognition
Not Supported
Speech Synthesis
Not Supported
Virtual Assistant
Not Supported
Conversational Marketing Features
Appointment Scheduling
Supported
Audience Segmentation
Supported
Chatbot
Supported
Email Automation
Supported
Group Messaging
Supported
Human Handover
Supported
Lead Distribution
Supported
Lead Qualification
Supported
Mobile Messaging
Supported
Multi-Channel Communication
Supported
Product Recommendations
Supported
Video Chat
Supported
Digital Experience Platforms (DXP) Features
Alerts / Notifications
Supported
Auto-Tagging
Supported
Blogs
Not Supported
Calendar
Supported
Content Modeling
Not Supported
Digital Asset Management
Not Supported
File Sharing
Supported
Form Builder
Not Supported
Forums / Message Boards
Not Supported
Headless CMS
Not Supported
Knowledge Base
Supported
Performance Monitoring
Supported
Personalization / Segmentation
Supported
Reporting / Analytics
Not Supported
Surveys / Polls
Not Supported
Templates
Supported
User Management / Permissions
Not Supported
Version Control
Not Supported
Wiki
Not Supported
Workflow Management
Not Supported
Lead Capture Features
Business Card / Badge Scanning
Not Supported
Dashboard
Supported
Data Extraction
Supported
Lead Distribution
Not Supported
Lead Notifications
Supported
Lead Nurturing
Supported
Lead Qualification
Supported
Lead Scoring
Supported
Online Forms
Supported
Lead Generation Features
Contact Discovery
Not Supported
Contact Import/Export
Not Supported
Lead Capture
Supported
Lead Database Integration
Supported
Lead Nurturing
Not Supported
Lead Scoring
Supported
Lead Segmentation
Supported
Pipeline Management
Supported
Prospecting Tools
Not Supported
Visitor Identification
Supported
Sales Intelligence Features
CRM Integration
Supported
Data Cleaning
Supported
Data Enrichment
Supported
Data Import/Export
Supported
Data Mining
Supported
Data Verification
Supported
Email Integration
Supported
Lead Scoring
Supported
List Building
Supported
Performance Management
Supported
Pipeline Management
Supported
Predictive Modeling/Analytics
Supported
Prospecting Tools
Supported
Reporting/Analytics
Supported
Sales Forecasting
Supported
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eDesk:
Help Desk Features
Alerts / Escalation
Supported
Automated Routing
Supported
Community Forums
Not Supported
Customizable Branding
Not Supported
Document Storage
Not Supported
Email Integration
Supported
Incident Management
Not Supported
Interaction Tracking
Supported
IT Asset Management
Not Supported
Knowledge Base
Supported
Known Issue Management
Not Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Supported
Network Monitoring
Not Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
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Qualified:
Integrations
Gmail
Supported
6sense
Supported
BigCommerce
Not Supported
Cdiscount
Not Supported
ChannelAdvisor
Not Supported
ChannelEngine
Not Supported
Demandbase
Supported
Facebook
Not Supported
Facebook Ads
Supported
Google
Not Supported
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eDesk:
Integrations
Gmail
Supported
6sense
Not Supported
BigCommerce
Supported
Cdiscount
Supported
ChannelAdvisor
Supported
ChannelEngine
Supported
Demandbase
Not Supported
Facebook
Supported
Facebook Ads
Not Supported
Google
Supported
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Qualified:
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eDesk:
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