Qualified

Qualified

Qualified.com
5.0 out of 5 stars
eDesk

eDesk

4.9 out of 5 stars
Qualified eDesk

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Qualified:

About

Qualified helps companies generate pipeline, faster. Tap into your greatest asset - your website - to identify your most valuable visitors, uncover signals of buying intent, shape sales and marketing campaigns, and instantly start sales conversations. Qualified is the #1 pipeline generation platform for revenue teams that use Salesforce. Qualified helps leading B2B companies tap into their greatest asset - their website - to identify their most valuable visitors, uncover signals of buying intent, shape sales and marketing campaigns, and instantly start sales conversations. Powered by the Xforce platform, Qualified is uniquely designed for Sales Cloud customers and offers two core products: Qualified Conversations and Qualified Signals. Piper is an AI SDR that automates your inbound pipeline generation motion to help you scale. The AI SDR you’ve been waiting for, Piper is ready to join your team today.
eDesk:

About

eDesk empowers eCommerce sellers to accelerate growth with AI-driven support that converts, resolves, and retains. Built on three pillars—Pre-sales Support, Streamline Support, and Build Loyalty—eDesk centralizes all customer conversations in one Smart Inbox, enabling instant, AI-powered responses and seamless issue resolution. Deliver always-on self-service, cut response times with powerful automations, and uncover opportunities with advanced reporting. Designed for fast-growing brands, eDesk helps you scale effortlessly, boost operational efficiency, and turn customer support into a powerful growth driver.
Qualified:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
eDesk:

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Qualified:

Audience

Companies interested in a powerful conversational marketing and live chat platform to capture more leads.
eDesk:

Audience

eCommerce sellers interested in a powerful customer support and help desk solution specifically built for ecommerce
Qualified:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
eDesk:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
Qualified:

API

Offers API Supported
eDesk:

API

Offers API Supported
Qualified:

Screenshots and Videos

eDesk:

Screenshots and Videos

Qualified:

Pricing

$3,000
Live Chat, Voice & Video
Build Custom Chatbots
Account-based Buyer Intent Signals
Outbound Sequence Tracking & Alerts
Paid Traffic Tracking & Alerts
Qualified Enrich & Reverse IP
Salesforce-Connected Website
Up to 15 users
Free Version Not Supported
Free Trial Not Supported
eDesk:

Pricing

Free
Standard Plans (per agent per month):
Essential – $39
- Basic support foundation with centralised inbox, live chat & automated workflows.

Growth – $89
- Adds CSAT surveys, performance metrics, data migrations & more marketplaces.

Professional – $119
- Includes advanced reporting, custom roles, API access, onboarding & security.

Enterprise – Custom pricing
- Tailored for large teams with unlimited stores, dedicated support & workflows.
Free Version Supported
Free Trial Supported
Qualified:

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.0 / 5
support 5.0 / 5
eDesk:

Reviews/Ratings

Overall 4.9 / 5
ease 4.4 / 5
features 4.6 / 5
design 4.4 / 5
support 4.9 / 5
Qualified:

Pros & Cons from Real Users

Pros

  • The qualified platform is easy to understand and its simple user interface makes it easily usable. Triggers on every buying intent it found to approach. Salesforce integration makes it great. Helps to increase the conversation rate of leads.

Cons

  • Till now I haven't found any downside in Qualified tool.
eDesk:

Pros & Cons from Real Users

Pros

  • Easy to use, stores a lot of information and details which are easy to access, friendly team who will help.
  • Centralized inbox. Could be overwhelming for a new user. All in all good layout and design. Could run into some issues while setup but the support team is always there to help out.
  • Ease of use. Excellent features. Fantastic support who are extremely quick and responsive with accurate information. Webinars to enhance your knowledge.
  • Fast and convenient, the AI and template reply is really helpful to shorten the time spending on replying message.
  • - Easy to see workload - Distributes workload equally automatically - AI responses makes answering common enquiries a breeze - All Orders / Customer Service in one place for 10 of our stores - Streamlines workload

Cons

  • Could do with some free training on new upgrades that's it.
  • Lack of shortcuts. Shortcuts keys for some features would have been better.
  • Can sometimes be a little bit laggy, tickets take around 5 mins to drop across.
  • It would be better if the view only account can have access to leave note to @note to the agent who is really responding to the message.
  • Up to now we haven't seen any cons to using eDesk.
Qualified:

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Supported
eDesk:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
Qualified:

Company Information

Qualified.com
Founded: 2018
United States
www.qualified.com/product
eDesk:

Company Information

eDesk
Founded: 2012
Ireland
www.edesk.com
Qualified:

Alternatives

11x

11x

4.3 out of 5 stars
eDesk:

Alternatives

ExpertGuru

ExpertGuru

ExpertGuru.ai
Qualified:
eDesk:
3Dsellers

3Dsellers

5.0 out of 5 stars
Qualified:
Docket

Docket

Docket Inc.
eDesk:
Qualified:
6sense

6sense

5.0 out of 5 stars
eDesk:
Qualified:
Leadfeeder

Leadfeeder

Dealfront
5.0 out of 5 stars
eDesk:
Qualified:

Categories

AI Sales Agents Supported
AI SDR Supported
AI Voice Agents Supported
Buyer Intent Supported
Chatbot Supported
Conversational AI Supported
Lead Capture Supported
Lead Generation Supported
Live Chat Supported
Sales Intelligence Supported
eDesk:

Categories

Customer Service Supported
eCommerce Tools Supported
Help Desk Supported
Live Chat Supported
Qualified:

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Not Supported

Account Based Marketing Features

Analytics Supported
Campaign Personalization Supported
Customer Segmentation Supported
Engagement Monitoring Supported
Lead Nurturing Supported
Lead Scoring Supported
Progress Tracking Supported
Prospecting Tools Supported
Target Account Identification Supported

Buyer Intent Features

B2B Lead Generation Supported
Channel Attribution Supported
Competitor Analysis Supported
Content Marketing Supported
CRM Integration Supported
Customer Journey Mapping Supported
Customer Profiles Supported
Intent Data Supported
Lead Notifications Supported
Lead Scoring Supported

Chatbot Features

Call to Action Supported
Context and Coherence Supported
Human Takeover Supported
Inline Media / Videos Supported
Machine Learning Supported
Natural Language Processing Supported
Payment Integration Supported
Prediction Supported
Ready-made Templates Supported
Reporting / Analytics Supported
Sentiment Analysis Supported
Social Media Integration Supported

Conversational AI Features

Code-free Development Not Supported
Contextual Guidance Supported
For Developers Not Supported
Intent Recognition Not Supported
Multi-Languages Supported
Omni-Channel Supported
On-Screen Chats Supported
Pre-configured Bot Supported
Reusable Components Supported
Sentiment Analysis Supported
Speech Recognition Not Supported
Speech Synthesis Not Supported
Virtual Assistant Not Supported

Conversational Marketing Features

Appointment Scheduling Supported
Audience Segmentation Supported
Chatbot Supported
Email Automation Supported
Group Messaging Supported
Human Handover Supported
Lead Distribution Supported
Lead Qualification Supported
Mobile Messaging Supported
Multi-Channel Communication Supported
Product Recommendations Supported
Video Chat Supported

Digital Experience Platforms (DXP) Features

Alerts / Notifications Supported
Auto-Tagging Supported
Blogs Not Supported
Calendar Supported
Content Modeling Not Supported
Digital Asset Management Not Supported
File Sharing Supported
Form Builder Not Supported
Forums / Message Boards Not Supported
Headless CMS Not Supported
Knowledge Base Supported
Performance Monitoring Supported
Personalization / Segmentation Supported
Reporting / Analytics Not Supported
Surveys / Polls Not Supported
Templates Supported
User Management / Permissions Not Supported
Version Control Not Supported
Wiki Not Supported
Workflow Management Not Supported

Lead Capture Features

Business Card / Badge Scanning Not Supported
Dashboard Supported
Data Extraction Supported
Lead Distribution Not Supported
Lead Notifications Supported
Lead Nurturing Supported
Lead Qualification Supported
Lead Scoring Supported
Online Forms Supported

Lead Generation Features

Contact Discovery Not Supported
Contact Import/Export Not Supported
Lead Capture Supported
Lead Database Integration Supported
Lead Nurturing Not Supported
Lead Scoring Supported
Lead Segmentation Supported
Pipeline Management Supported
Prospecting Tools Not Supported
Visitor Identification Supported

Sales Intelligence Features

CRM Integration Supported
Data Cleaning Supported
Data Enrichment Supported
Data Import/Export Supported
Data Mining Supported
Data Verification Supported
Email Integration Supported
Lead Scoring Supported
List Building Supported
Performance Management Supported
Pipeline Management Supported
Predictive Modeling/Analytics Supported
Prospecting Tools Supported
Reporting/Analytics Supported
Sales Forecasting Supported
eDesk:

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Not Supported
Customizable Branding Not Supported
Document Storage Not Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Supported
IT Asset Management Not Supported
Knowledge Base Supported
Known Issue Management Not Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Not Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported
Qualified:

Integrations

Gmail Supported
6sense Supported
BigCommerce Not Supported
Cdiscount Not Supported
ChannelAdvisor Not Supported
ChannelEngine Not Supported
Demandbase Supported
Facebook Not Supported
Facebook Ads Supported
Google Not Supported
Google Analytics Supported
Magento Not Supported
Microsoft 365 Supported
Mirakl Not Supported
PrestaShop Not Supported
ReturnPro Not Supported
Slack Supported
Trustpilot Not Supported
Truto Supported
ZoomInfo Supported
eDesk:

Integrations

Gmail Supported
6sense Not Supported
BigCommerce Supported
Cdiscount Supported
ChannelAdvisor Supported
ChannelEngine Supported
Demandbase Not Supported
Facebook Supported
Facebook Ads Not Supported
Google Supported
Google Analytics Not Supported
Magento Supported
Microsoft 365 Not Supported
Mirakl Supported
PrestaShop Supported
ReturnPro Supported
Slack Not Supported
Trustpilot Supported
Truto Not Supported
ZoomInfo Not Supported
Qualified:
Claim Qualified and update features and information
Claim Qualified and update features and information
eDesk:
Claim eDesk and update features and information
Claim eDesk and update features and information