QEvalEtech Global Services
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About
QEval is contact center quality assurance software that automates quality monitoring across 100% of voice, chat, and email interactions. Most call center QA teams manually sample 1 to 5% of calls. QEval replaces that with AI-powered speech analytics, automated quality scoring, and real-time compliance monitoring.
Core functionality: call monitoring and evaluation, agent performance management, sentiment analysis, keyword detection, customer experience analytics, coaching workflows, gamification, and 110+ dashboards with predictive analytics. Compliance monitoring covers PCI, HIPAA, and GDPR with 98% accuracy and real-time alerts.
QEval's speech analytics engine is trained on 138M+ interactions with 94% classification accuracy. The platform deploys in 30 days, not the 90 to 120 days typical of call center quality monitoring software. ISO 27001, SOC 2, PCI-DSS certified. Built by Etech Global Services for Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO.
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About
Manage team SSH keys across clouds and continents using Ansible, Chef, Puppet, Salt, CloudFormation, Terraform, or custom scripts. Userify works smoothly across multiple, geographically isolated clouds and high-latency networks. Hardened. Curve 25519 and bcrypt. PCI-DSS and HIPAA Compliant. AICPA SOC-2 Type 1 certified. Deployed by more than 3,500 companies on every populated continent. Userify SSH Key logins are passwordless: More secure. More convenient. Userify is the only key manager designed to operate on the open Internet. How do you de-provision admins when they leave? With Userify, it's one click. Userify is AICPA SOC-2 Type 1 certified and has achieved PCI-DSS and HIPAA compliance. Userify helps you get compliant with PCI-DSS Requirement 8, even on cloud systems, protect PII, and ban ec2-user forever. Userify helps you get compliant with the HIPAA Security Rule and protect critical healthcare systems and PHI by limiting internal access and authority.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
BPOs, enterprise contact centers, and customer support teams looking to improve quality assurance, customer experience, and agent performance.
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Audience
Enterprises interested in a privileged access management solution to manage team SSH keys across clouds
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$40/month/license
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationEtech Global Services
Founded: 2003
United States
www.qevalpro.com
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Company InformationUserify
Founded: 2012
United States
userify.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Call Center Features
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Conversation Intelligence Features
Account Health Alerts
AI Insights
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis
Sales Coaching Features
Assessments
Audio / Video Conferencing
Built-In Course Authoring
Call Recording
Gamification
Goal Setting / Tracking
Learning Plans
Onboarding
Performance Metrics
Sales Performance Management Features
Incentive Compensation Management (ICM)
Predictive Sales Analytics
Quota Management
Reporting / Analytics
Sales Coaching Analysis
Sales Gamification
Sales Performance Tracking
Sales Planning & Forecasting
Territory Management
Speech Analytics Features
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
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Integrations
AWS CloudFormation
Ansible
Bling
CallMiner Eureka
Chef
Convin
Creovai
Genesys Cloud CX
LiveAgent
Medallia
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Integrations
AWS CloudFormation
Ansible
Bling
CallMiner Eureka
Chef
Convin
Creovai
Genesys Cloud CX
LiveAgent
Medallia
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