QATrax LIMSTraxStar Technologies
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RequestorRequestor Technologies
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Related Products
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About
QATrax (QA-Trax) is a suite of software tools developed by TraxStar Technologies to help test labs and engineering departments systematically implement laboratory best practices and comply with ISO 17025. QATrax is designed to manage the workflow processes of testing products in and around test labs. A powerful tracking and scheduling system utilized by product development, engineering, and validation labs. The Work Request's journey begins with QATrax's Requesting System, Work Request Browser. Work Request Browser gives design engineers and other requestors a mechanism to request work to be done in the respective areas of the lab or enterprise. Customers must present vital information to create a request and eventually submit their request to Lab Management for approval, including project association, things to be tested, and test methods. Comprehensive resource scheduling is at the core of effective lab management.
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About
Requestor is a multichannel helpdesk which allows you to operate customer support as well as internal team requests from email, phone, or chat. It’s easy and all in one place. Requestor collects everything in ticket form – from emails, phone calls and chat – for easy and transparent communication. Managing Requestor is so easy that you’ll master it within an hour or two. Even if it’s the first time you’re using this type of system. You can easily integrate Requestor with your CRM or ERP system, so you can manage everything from one place. We adapt to your needs. That’s why you can freely choose between a hosted cloud solution and an on-premises solution operating on your server. All functions are available in both scenarios.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Product development, engineering, and validation labs requiring a tracking and scheduling system solution
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Audience
Companies looking for an adaptable Help desk solution for customer support and internal team requests
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
$40 per user per month
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationTraxStar Technologies
United States
traxstar.com/qatrax
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Company InformationRequestor Technologies
Founded: 2013
Czech Republic
www.requestor.com
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Categories |
Categories |
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Help Desk Features
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
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Integrations
No info available.
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Integrations
No info available.
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