TheBigBot

TheBigBot

5.0 out of 5 stars
Puffly TheBigBot

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Puffly:

About

Puffly is a cloud-based CRM for local service businesses and other small teams that need to organize customer inquiries and follow-up. It brings leads, contacts, companies, deals, tasks and activity history into a pipeline, with customer details, timing and source attached to each request. Businesses can capture inquiries through a hosted or branded lead form, import and sync leads with Google Sheets, manage opportunities, and use booking links and review requests in their workflow. The CRM’s core contact and pipeline tools are available on a free plan. Paid plans add Puff, an AI assistant that reviews leads and open opportunities, helps prioritize next steps and drafts replies or follow-ups for approval. Higher plans offer messaging, booking, review, phone and outreach features. Puffly is designed for owners and teams in local services, trades, agencies, retail and wellness businesses.
TheBigBot:

About

TheBigBot is a cloud-based CRM and marketing platform for mortgage brokers, dental and legal practices, and other service businesses. It combines contact and lead management with pipelines, forms, calendars, appointment booking, a unified communications inbox, email and SMS campaigns, and workflow automation. The platform also offers AI-assisted call answering and customer chat, review requests, reporting, and tools for re-engaging existing contacts. Businesses can use its website and funnel features alongside lead follow-up and appointment workflows. TheBigBot provides industry-focused configurations and onboarding, with examples for mortgage, dental, legal, and local service operations. A visual workflow builder supports connections to third-party services, while REST API and webhook capabilities support custom integrations. Plans are subscription-based, with communication and AI usage billed separately.
Puffly:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
TheBigBot:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Puffly:

Audience

Local service businesses such as plumbers, HVAC, auto repair shops, salons, handymen and contractors
TheBigBot:

Audience

Mortgage brokers, dental practices, legal practices, and small service businesses seeking CRM, lead follow-up, appointment booking, communications, and marketing automation.
Puffly:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
TheBigBot:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported
Puffly:

API

Offers API Not Supported
TheBigBot:

API

Offers API Supported
Puffly:

Screenshots and Videos

No images available
TheBigBot:

Screenshots and Videos

Puffly:

Pricing

Free
A free plan is available. Paid plans start at $99/month; higher plans are $249, $449 and $649/month. Annual billing is offered at a stated 10% discount. Plans are flat-priced rather than charged per seat. Optional Puff credit top-ups are $15 per 500 credits.
Free Version Supported
Free Trial Not Supported
TheBigBot:

Pricing

$197/mo
Authority Launch is $197/month; Authority Pro is $497/month. Both have a one-time $499 setup fee and additional usage-based charges for calls, SMS, email, phone numbers, and AI. Month-to-month; cancel anytime. The separate mortgage website service starts at $97/month plus a one-time $499 setup fee, but is not used as the platform's starting price.
Free Version Not Supported
Free Trial Not Supported
Puffly:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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TheBigBot:

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
TheBigBot:

Pros & Cons from Real Users

Pros

  • Their support team and AI receptionist are outstanding. The team replies quickly and actually solves the problem, and the AI receptionist handles customer calls and messages smoothly, so we don't miss enquiries.

Cons

  • Nothing major so far. There's a small learning curve at the start, but the support team helped us get everything set up quickly.
Puffly:

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
TheBigBot:

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
Puffly:

Company Information

Puffly
United States
pufflyai.com
TheBigBot:

Company Information

TheBigBot
United States
thebigbot.com
Puffly:

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TheBigBot:

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Puffly:

Categories

CRM Supported
TheBigBot:

Categories

AI CRM Supported
Puffly:

Integrations

Google Sheets Supported
Make Not Supported
Slack Not Supported
Stripe Not Supported
Zapier Not Supported
TheBigBot:

Integrations

Google Sheets Not Supported
Make Supported
Slack Supported
Stripe Supported
Zapier Supported
Puffly:
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TheBigBot:
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