Pronnel

Pronnel

Profunnel Technologies Private Limited
isLucid

isLucid

Lucid Agreements
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About

Pronnel is an AI-powered Omnichannel CRM that helps businesses manage sales, customer support, and marketing from one platform. It combines AI Calling, Voice AI Agents, CRM, AI Chatbot, WhatsApp Business API, workflow automation, and omnichannel communication to automate customer engagement and improve productivity. Manage leads, contacts, pipelines, appointments, and customer conversations while automating follow-ups, reminders, and marketing campaigns. AI voice agents handle inbound and outbound calls, qualify leads, book appointments, and provide multilingual customer support. Connect with customers across voice, WhatsApp, website chat, email, and more from a unified dashboard. Pronnel helps businesses increase conversions, streamline operations, and deliver exceptional customer experiences with powerful AI-driven automation.

About

isLucid is an AI voice agent platform for call center automation, handling inbound and outbound phone calls without human agents. It automates customer support, appointment scheduling, order processing, lead qualification, and follow-ups with natural, human-like conversations. The platform combines Voice AI and Smart Analytics to deliver real-time call insights, sentiment analysis, and performance monitoring. Each call improves future interactions, creating a scalable, self-learning system. isLucid supports 100+ languages, deploys in as little as two weeks, reduces call handling costs by up to 70%, and provides 24/7 availability with zero wait times. It is used in BPO, healthcare, financial services, telecommunications, insurance, retail, and real estate. For high-security environments, isLucid offers on-premise deployment via dedicated hardware with no cloud dependency.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Small and Medium Businesses. Startups.

Audience

isLucid is built for mid-sized and enterprise organizations across healthcare, financial services, telecommunications, retail, insurance, real estate, technology, and BPO sectors that handle high volumes of customer calls and want to automate phone operations while reducing costs and improving customer experience.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$10/user/month
Free version available.
Free Version
Free Trial

Pricing

Includes a one-time implementation fee and a recurring monthly license.
Cost depends on the selected product (Voicebot, Analytics, Email Automation), integrations (telephony, CRM, email), deployment model (cloud or on-premise), customization level, and usage volume. Voicebot may include per-minute pricing.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • I liked that with isLucid transcribed meeting file can be found all in one place. I can easily find the most important information that I have highlighted during the meeting.
  • Provides accurate information about the meeting: transcript, meeting minutes, recommendations. I don't have to manually take notes or worry about missing information. This software really helps to manage meetings.
  • It was very useful because isLucid allowed for sufficient collaboration through integrations with other CRM and project management software. I also could share the meeting document with anyone I wanted.

Cons

  • It could be implemented with more online meeting platforms.
  • Currently, I don't face any, everything works great.
  • Didn’t find anything significantly negative about the software.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Profunnel Technologies Private Limited
Founded: 2022
India
pronnel.com

Company Information

Lucid Agreements
Founded: 2020
Lithuania
islucid.com

Alternatives

Alternatives

LucidVueCX

LucidVueCX

Ignite Tek
VoAgents

VoAgents

VoAgents.ai

Categories

Categories

CRM Features

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Project Management Features

Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies

Work Management Features

Access Roles / Permissions
Calendar Management
Collaboration Tools
CRM
File Storage / File Sharing
Kanban
Messaging / Discussion
Performance Metrics
Project Management
Reporting / Analytics
Resource Management
Strategic Planning
Task Management
Time Tracking
Version Control
Workflow Management

Task Management Features

Collaboration
Create Subtasks
Gamification
Gantt Charts
Mobile Access
Percent-Complete Tracking
Progress Tracking
Recurring Tasks
Reporting/Analytics
Spreadsheet View
Task Board View
Task Planning
Task Scheduling
Task Tracking
Time Tracking
To-Do List View

Team Communication Features

Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing

Transcription Features

AI / Machine Learning
Annotations
Audio/Video File Upload
Automatic Transcription
Collaboration Tools
File Sharing
For Manual Transcription
Full Text Search
Multi-Language Support
Natural Language Processing (NLP)
Playback Controls
Speech Recognition
Subtitles
Text Editor
Timecoding

Integrations

Zapier
Aircall
Airtable
Bitbucket
CallHippo
ClickUp
Facebook
GitLab
GoDaddy Email
Google Shopping
Jira
Meeting Summarizer
Microsoft Excel
Microsoft Word
P2 for WordPress
SendGrid
SignWell
Snapchat Ads
Twilio
Zoho Mail

Integrations

Zapier
Aircall
Airtable
Bitbucket
CallHippo
ClickUp
Facebook
GitLab
GoDaddy Email
Google Shopping
Jira
Meeting Summarizer
Microsoft Excel
Microsoft Word
P2 for WordPress
SendGrid
SignWell
Snapchat Ads
Twilio
Zoho Mail
Claim Pronnel and update features and information
Claim Pronnel and update features and information
Claim isLucid and update features and information
Claim isLucid and update features and information