Prodsight

Prodsight

Product Insight
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About

Deeply understand customer feedback across all channels - from support tickets to reviews. Combine your support tickets, reviews, surveys, NPS and other customer feedback into a single repository. Get each piece of feedback automatically analyzed for topics and sentiment based on your custom taxonomy. Get real-time insights around customer issues and requests and drive measurable improvements to your CX. Bring all your feedback to one easily accessible place from all your favorite tools. Analyze your support tickets, reviews, surveys and other customer feedback automatically. Prodsight automatically scans your conversations and surfaces the most important topics that you should be tracking. Our AI suggests topics such as pricing complaints, technical issues and cancellations. Create your own custom topics to track specific elements or features of your platform. Use sub-topics to drill-down into topics to identify underlying issues.

About

See up to 11x more feedback from people reviewing BIM models in VR than in screen-sharing sessions. Perform design reviews at full scale to get better feedback from O&M teams. With Resolve, teams go from 10 OpEx issues discovered to over 100. Facilities teams with first time access to the model can put their experience to work. With average issues costing $5,000, projects can see half-a-million dollars in savings or more. Give better model access to stakeholders who usually take a back seat in the review process. With Resolve, users don’t need complex 3D desktop software or screen-share’s to review the model. Unlock your digital building model for all users to improve transparency and break down communication barriers. Conduct facility assessments and O&M reviews with more confidence. No more ambiguous feedback from your client. Avoid late stage change requests and complaints by addressing all operational issues before you submit your final drawings.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Leaders and managers of support, success, product and CX

Audience

Teams wanting to review projects and are looking for a virtual collaboration platform

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$100 per month
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Product Insight
Founded: 2017
United Kingdom
prodsight.com

Company Information

Resolve
Founded: 2021
United States
www.resolvebim.com

Alternatives

Alternatives

TouchPoint Kiosk

TouchPoint Kiosk

TouchPoint

Categories

Categories

BIM Supported
VR Collaboration Supported

Customer Experience Features

Action Management Not Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Not Supported
Text Analysis Supported
Trend Analysis Supported

Integrations

AskNicely Supported
Formstack Supported
Freshdesk Supported
G2 Supported
Google Business Profile Supported
Google Chrome Supported
Google Sheets Supported
Intercom Supported
Pendo Supported
Retently Supported
SatisMeter Supported
Slack Supported
Stackreaction Supported
Trustpilot Supported
Typeform Supported
Wufoo Supported
Yelp Supported
Zapier Supported
Zendesk Supported

Integrations

AskNicely Not Supported
Formstack Not Supported
Freshdesk Not Supported
G2 Not Supported
Google Business Profile Not Supported
Google Chrome Not Supported
Google Sheets Not Supported
Intercom Not Supported
Pendo Not Supported
Retently Not Supported
SatisMeter Not Supported
Slack Not Supported
Stackreaction Not Supported
Trustpilot Not Supported
Typeform Not Supported
Wufoo Not Supported
Yelp Not Supported
Zapier Not Supported
Zendesk Not Supported
Claim Prodsight and update features and information
Claim Prodsight and update features and information
Claim Resolve and update features and information
Claim Resolve and update features and information