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About

The first generation of internal communication tools made it easy to chat with co-workers about anything, but it’s easy to become overwhelmed and inefficient on those platforms. ProProfs Collaborate facilitates calm knowledge exchange that goes far beyond chatting. Set up Q&A discussions and chats that are organized to improve your team’s learning and knowledge exchange. Eliminate digging through docs, emails and lengthy chat threads. Private or public groups enable members to communicate, collaborate, ask and answer questions. Company knowledge exchanges are easy to review and fully searchable. Question & answer software organizes knowledge via threads and topics and keeps the best answers to the top of each Q&A. Reduce the noise by separating chat from Q&A sections.

About

ProProfs Knowledge Base is a knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple devices and platforms. Organizations can easily share important information to train their sales, customer service and support teams. It is also an effective method for introducing new hires to company procedures during the onboarding process. ProProfs Knowledge Base improves productivity by making it easy for employees and customers to instantly find what they're looking for, whenever and wherever they need it. ProProfs Knowledge Base Software eliminates the need to answer the same questions over and over again.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Questions and answers software platform for companies

Audience

Companies of all sizes that want a knowledge management solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$6 per user per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.9 / 5
ease 4.8 / 5
features 4.9 / 5
design 4.7 / 5
support 4.8 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

ProProfs
United States
www.proprofs.com/collaborate/

Company Information

ProProfs
Founded: 2006
United States
www.proprofs.com

Alternatives

Alternatives

Universal Knowledge

Universal Knowledge

Knowledge Powered Solutions Ltd
PHPKB

PHPKB

Chadha Software Technologies
Bit.ai

Bit.ai

Bit Tech Labs
KnowledgeBase

KnowledgeBase

LiveChat Software

Categories

Categories

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Software Documentation Features

Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
reStructured Text Support
Version Control
Webhooks
WYSIWIG Editor

Integrations

Freshdesk
Google Analytics
Jira
Jira Work Management
LiveChat
Olark
SnapEngage
Tidio
Wufoo
Zendesk

Integrations

Freshdesk
Google Analytics
Jira
Jira Work Management
LiveChat
Olark
SnapEngage
Tidio
Wufoo
Zendesk
Claim ProProfs Collaborate and update features and information
Claim ProProfs Collaborate and update features and information
Claim ProProfs Knowledge Base and update features and information
Claim ProProfs Knowledge Base and update features and information