ProProfs Chat vs. SnapEngage Comparison


ProProfs Chat ProProfs	SnapEngage	+	+
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About Our live help software helps your operators reach customers instantly. With live chat, operators can view what visitor is typing to respond faster and even transfer chat to other members for faster resolution. Operators can use features, such as canned responses in live support software to offer real-time quality answers. You can also add self-help articles in chat widget for instant help. Enhance user experience with our proactive live chat software. Welcome visitors with chat invitation pop-ups or customized operator greetings to boost engagement. Add announcements to notify website visitors about upcoming products, features, and service updates using our live support chat for the website. Enable your support team to engage potential leads by giving product tours. Store potential leads to your favorite CRM platforms like Microsoft Dynamics, Salesforce, and more, and enable your sales team to close more sales faster with our live chat support software.	About SnapEngage is a fully featured live chat software suitable for support and sales teams. SnapEngage features a host of seamless and simple interface customization options. SnapeEngage easily integrates with a range of customer relationship management (CRM) platforms. With SnapEngage, users are able to transfer files to and from customers with the live chat window. SnapEngage also enables the users' customers to initiate a chat session directly from their mobile devices by sending SMS messages.
Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Sales agents and businesses looking for a solution to increase sales and improve productivity	Audience Global Market
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $19.99 per month Free Version Supported Free Trial Supported	Pricing $17.00/month Starting price$99.00/month Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 4.6 / 5 design 4.8 / 5 support 4.6 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros I’ve been using ProProfs Chat for a few months now, and it’s been a fantastic experience! The tool allows for easy training of chatbots using website or help center URL, enabling them to provide accurate responses to customer queries. This feature not only enhances the efficiency of customer support but also ensures consistency in communication. The customization options are great, letting us change the chat’s look to match our brand. Plus, the chatbot feature is amazing because it quickly answers common questions, allowing our team to focus on more complicated issues. ProProfs Chat offers excellent customization options. You can adjust your chat window to match your company’s branding and create agent profiles to add a personal touch. This makes your chat interface reflect your brand and makes interactions more engaging for customers. Real-time customer engagement: ProProfs Live Chat Software enables instant, real-time communication with website visitors, allowing for quick query resolution and improved customer satisfaction. User-friendly interface: The software's intuitive interface makes it easy to navigate and manage multiple chats simultaneously. Its clean design and well-organized features enhance efficiency and user experience. I really appreciate the ensemble in terms of features. Announcements and Greetings are our favorite as we get to engage with people more frequently. This combination isn’t visible in either of the tools in the market. Cons Overall, everything has run smoothly. However, I do wish they offered an on-premise version. So far, I've had no issues with the software. There’s truly nothing to dislike about the ProProfs Chat; it meets every need seamlessly. Mobile app limitations: The mobile app version of ProProfs Live Chat Software may have some limitations compared to the web-based version. While it offers essential features, advanced functionalities and customization options might be more accessible on the web platform. It’s too fast to judge what we don’t like about this tool as we started using it 3 months back. Maybe another 3 months and I’ll get the right picture. But so far so good.
Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information ProProfs Founded: 2006 United States www.proprofschat.com	Company Information SnapEngage Founded: 2008 United States snapengage.com
Alternatives Quizmixer	Alternatives Lime Connect Lime Connect (formerly Userlike)
LiveChat4Dynamics Inogic	Comm100 Comm100 Network Corporation
Smartsupp	Slaask
HelpCrunch	Help Scout
TelebuPop Telebu View All	Chatstack View All
Categories Chatbot Supported Live Chat Supported	Categories Live Chat Supported
Live Chat Features Canned Responses Supported Customizable Branding Supported Geo Targeting Supported Offline Form Supported Proactive Chat Supported Screen Sharing Supported Third Party Integration Supported Transfers / Routing Supported Website Visitor Tracking Supported	Live Chat Features Canned Responses Supported Customizable Branding Not Supported Geo Targeting Supported Offline Form Supported Proactive Chat Supported Screen Sharing Supported Third Party Integration Supported Transfers / Routing Supported Website Visitor Tracking Supported
Integrations Salesforce Supported Zendesk Supported Adobe Marketo Measure Not Supported Adview Not Supported Basecamp Not Supported Bitium Not Supported Freshpaint Not Supported FullContact Not Supported HubSpot CRM Not Supported HubSpot Customer Platform Not Supported Jira Not Supported Jira Work Management Not Supported Mailchimp Supported Median Cobrowse Not Supported Meltano Not Supported ProProfs Help Desk Supported ProProfs Knowledge Base Not Supported Rambox Not Supported Shopify Supported Zoho SalesIQ Supported Show More Integrations View All 11 Integrations	Integrations Salesforce Supported Zendesk Supported Adobe Marketo Measure Supported Adview Supported Basecamp Supported Bitium Supported Freshpaint Supported FullContact Supported HubSpot CRM Supported HubSpot Customer Platform Supported Jira Supported Jira Work Management Supported Mailchimp Not Supported Median Cobrowse Supported Meltano Supported ProProfs Help Desk Not Supported ProProfs Knowledge Base Supported Rambox Supported Shopify Not Supported Zoho SalesIQ Not Supported Show More Integrations View All 23 Integrations
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