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About

Select a subject that sparks your curiosity, and immediately access a vast universe of knowledge. Simply type it in and receive answers from credible sources. You can use our platform to interact with your data from various sources like websites, blogs, documents, YouTube, Notion, etc., and build AI chatbots for your team and customers. Drive business success, gain strategic insights, make informed decisions, and overcome challenges with personalized assistance. Improve customer support by providing personalized answers to questions from your knowledge base, which helps to reduce wait times and increase customer satisfaction. Optimize HR processes, empower employees with instant answers to common questions, saving time for the HR team and increasing productivity. Boost sales and marketing, craft personalized content, generate proposals, and get tailored assistance for maximum impact and business growth.

About

When customers pose critical questions to your business, they expect fast and efficient service, even when they’re dealing with virtual agents. Knowledge Assist uses artificial intelligence and machine learning to help agents in your contact center resolve customer issues quickly, accurately and consistently. Knowledge Assist is an AI-driven knowledge base integrated into contact center and virtual agents’ desktops to deliver up-to-date, accurate answers and guidance. Our solution helps your agents understand the intent of customers’ questions, provide consistent answers across channels, build trust and drive customer conversations. Knowledge Assist uses AI to empower your contact center agents with accurate, relevant information in real time. It blends highly crafted responses, integrates to relevant data sources, and reads internal and external websites and documents to create an evolving knowledge base that assembles the most relevant information.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Users wanting a personal assistant solution that offers instant answers by connecting them to trusted topics

Audience

Agents and contact centers interested in an artificial intelligence and machine learning solution to resolve customer issues

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$7 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Hansei
Founded: 2023
Germany
pocket.hansei.app/

Company Information

Verizon
Founded: 1983
United States
www.verizon.com/business/products/contact-center-cx-solutions/customer-engagement/knowledge-assist/

Alternatives

Albus

Albus

Springworks

Alternatives

Categories

Categories

Integrations

Axis LMS
Notion
YouTube

Integrations

Axis LMS
Notion
YouTube
Claim Pocket Hansei and update features and information
Claim Pocket Hansei and update features and information
Claim Verizon Knowledge Assist and update features and information
Claim Verizon Knowledge Assist and update features and information