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IBM watsonx Assistant (Formerly Watson Assistant) is a market-leading enterprise conversational AI platform that allows you to build intelligent virtual and voice assistants that can provide customers with fast, consistent and accurate answers across any messaging platform, application, device or channel. Using artificial intelligence and large language models, watsonx Assistant learns from customer conversations, improving its ability to resolve issues the first time while removing the frustration of long wait times, tedious searches and unhelpful chatbots. Most chatbots try to mimic human interactions, frustrating customers when a misunderstanding arises. IBM watsonx Assistant is more than a chatbot. It knows when to search for an answer from a knowledge base, when to ask for clarity and when to direct users to a human agent for more assistance. And since it can be deployed in any cloud or on-premises environment – smarter AI is finally available wherever you need it.

Cody is an intelligent AI assistant like ChatGPT, with the added benefit of being able to train it on your business, your team, your processes, and your clients with your own knowledge base. Use Cody to support your team, answer questions, help with creative work, troubleshoot issues, and brainstorm ideas. No need to track down manuals or sift through endless documents. Cody analyzes all accumulated documents and acts as an expert on all your company processes to provide the answer you need in seconds. Securely upload anything from PowerPoints to PDFs to instantly integrate information and customize Cody for your company. Cody will search the database you provide and use it to craft an intelligent answer. For added peace of mind, you can check Cody’s work. Whether it’s from one source or multiple sources, Cody provides the sources used to come up with every answer. Use Cody to complete tasks faster, write professional emails, translate documents, or create marketing materials.