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About

Planado is the first online field service management software that not only offers companies GPS monitoring, but also assists them in integrating a company-wide quality standard. Planado provides a revolutionary way for businesses to cut back expenses on communication and boosts employees’ efficiency and performance.

About

ServicePower is a leading field-service management software company focused on providing an exceptional customer experience, while delivering significant operational efficiencies. Trusted by field-service organizations around the world such as GE Appliances, LG, Electrolux and Siemens, ServicePower offers the only SaaS platform that helps companies efficiently manage both employed and contracted technicians. ServicePower also offers a fully managed network of contracted service providers to enable on-demand and rapid field-service delivery in hard-to-reach locations across North America and Europe. Deliver faster, smarter service to your customers with our integrated field service management suite. Our self-service consumer portal empowers and delights customers with real-time job status updates, field worker location, and two-way communication that improves visibility throughout the service lifecycle, from wherever they are.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Field services businesses

Audience

Field operations managers wanting to optimize their processes through a field management software solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 4.9 / 5
ease 4.7 / 5
features 5.0 / 5
design 4.6 / 5
support 4.6 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • I worked for a furniture company that provides home furniture assembly. As an employee, the program was very helpful. It contains all the necessary and necessary functionality, so I didn't have to use any paperwork, notebooks or any documentation. I have installed Planado on my cell phone and tablet, everything is kept in the cloud and synced. I personally really liked the checklist feature, when you come to a location all the tasks are prescribed what and how to do, as well as in the app we have to report and the client pays for the check.
  • Planado makes my work of managing couriers a lot easier. I like the interface and the functionality, the reporting function is quite helpful, too.
  • Planado has greatly enhanced our team's responsiveness to new orders and scheduling changes. With Planado, we are able to change the routing when any changes occur in real time. It allows us to better plan and get insights into the employees’ performance.
  • I like the way it organizes a workflow for my company. It works pretty well on different devices. Planado is worth the money that we spend on this software.
  • We have been using Planado for 7 months now to manage our cleaning stuff. Previously, our administrator had a hard time scheduling and monitoring multiple employees and it was getting worse as the number of them grew. Implementing Planado made this process a lot easier. Now, the admin can assign jobs on the fly and is always aware of the employees’ locations.

Cons

  • Sometimes it was not very convenient routes to the client's place, because of that we had to spend extra time.
  • We wanted to integrate the app with our internal order management system, but, unfortunately, API integrations are only available on the Pro plan :(
  • Waiting for reducing processing times when creating schedules and making them more customizable for end users.
  • Sometimes we've experienced a rapid drain on the battery of employees' devices when using the app.
  • The app wasn’t at first welcomed by some employees, and one of them even quit. So we had to conduct a training session where we told the cleaners about the advantages of the app (like being able to easily access all the important data on the task and the customer and get support from the office). As a result, the employees got used to it, and most of them increased their productivity.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Planado
www.planadoapp.com

Company Information

ServicePower
Founded: 1996
United States
www.servicepower.com

Alternatives

Alternatives

FSM Grid

FSM Grid

FSM Global
Winserv

Winserv

Asolvi
ServiceMobility

ServiceMobility

ServicePower

Categories

Categories

Field Service Management Features

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

HVAC Features

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Service Dispatch Features

Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Work Order Features

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

Integrations

Ayla IoT Platform
ServiceWorks
Stackreaction

Integrations

Ayla IoT Platform
ServiceWorks
Stackreaction
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