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About

PilotPM is an AI-native customer operations platform that unifies support, customer success, product feedback, retention, and engagement in one place. Instead of a stack of point tools, teams run their whole customer lifecycle on one customer brain: AI agents draft replies, triage and route conversations, escalate to a human when needed, summarize threads, and surface health, churn-risk and expansion signals — all grounded in real customer context. It connects to the tools teams already use: Slack, HubSpot, Jira, Linear, GitHub, Stripe, Shopify, Snowflake, Google Workspace, WhatsApp, Instagram, the App Store and Google Play, plus a custom API. Pricing is flat and predictable — five tiers from a free plan up to enterprise, with AI inference included and one credit pool across every action, no per-resolution charges. Best for SMB and mid-market SaaS and technology teams.

About

Our ML engine listens to and learns from all your customer interactions. StepFunction empowers you with actionable analytics and growth predictions. Our end-to-end solution adjusts to your current state of readiness. Growth AI starts with ingesting operational data from different systems of record, CRM, billing, care/support, product usage, and customer feedback. Mastering data preparation leads to a step function improvement in business predictions. StepFunction coexists with your systems of record and does not interfere with your existing customer success workflows. Deep dive into your revenue to account for new, upgrades, stable, downgrades, and churn. Historical trends and future predictions by cohort are just a click away. Get insights in the form of risk scores to proactively target customers with the highest scores and recommended actions for treatment. Instantly discover how your customer risk is changing and most importantly have us show you why it's changing.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Product, support, and customer success teams at SMB and mid-market SaaS and technology companies handling high volumes of customer conversations.

Audience

Businesses interested in a solution to convert customer intent into revenue growth and improve their processes.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

Free
Free plan; paid from $149/month
Free Version Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

PilotPM
Founded: 2026
United States
pilotpm.ai

Company Information

StepFunction
United States
www.stepfunction.ai/

Alternatives

Alternatives

Reef

Reef

Reef.ai

Categories

Categories

Integrations

App Store Supported
GitHub Supported
Google Play Supported
Google Workspace Supported
HubSpot CRM Supported
Instagram Supported
Jira Supported
Linear Supported
Mailchimp Not Supported
Medallia Not Supported
Pendo Not Supported
Salesforce Not Supported
ServiceNow Not Supported
Shopify Supported
Slack Supported
Snowflake Supported
Stripe Supported
WhatsApp Supported
Zep Not Supported
Zuora Not Supported

Integrations

App Store Not Supported
GitHub Not Supported
Google Play Not Supported
Google Workspace Not Supported
HubSpot CRM Not Supported
Instagram Not Supported
Jira Not Supported
Linear Not Supported
Mailchimp Supported
Medallia Supported
Pendo Supported
Salesforce Supported
ServiceNow Supported
Shopify Not Supported
Slack Not Supported
Snowflake Not Supported
Stripe Not Supported
WhatsApp Not Supported
Zep Supported
Zuora Supported
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Claim PilotPM and update features and information
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Claim StepFunction and update features and information