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About

Patch Retention is a customer retention platform that offers a suite of tools designed to enhance customer engagement and loyalty. Its features include automated customer journeys, email and SMS marketing, a chat widget for seamless communication, analytics and insights, referral programs, and customer segmentation. These tools enable businesses to deliver personalized messages, understand customer behavior, and implement effective retention strategies. Patch Retention also provides an RFM (Recency, Frequency, Monetary) analysis feature, allowing businesses to gain deep insights into customer segments and tailor retention strategies with precision. By integrating these capabilities, Patch Retention aims to boost customer loyalty, reduce churn, and drive long-term success for businesses.

About

The leading cannabis marketing platform. Increase retention, boost revenue, build customer loyalty, & create smarter cannabis marketing campaigns. Dispensary sms loyalty programs are the most effective way to build customer loyalty, increase foot traffic, and boost sales for cannabis companies. By rewarding customers with points for every purchase, you're guaranteed to increase customer retention, keep customers satisfied and turn one-time shoppers into your most loyal customers. Dispensary text message marketing is the easiest and most cost-effective marketing channel for cannabis businesses to advertise to potential customers. By using our FCC compliant dispensary marketing tools to gain insights into each of their customer personas, cannabis businesses are able to better target their customers and personalize their experiences for better results and guaranteed ROI.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Anyone looking for a retention marketing tool solution

Audience

Cannabis searching for an advanced Customer Loyalty solution

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 1.0 / 5
ease 1.5 / 5
features 1.5 / 5
design 1.0 / 5
support 1.0 / 5

Pros & Cons from Real Users

Pros

  • There is really nothing good about the software maybe there was something good 2 years ago, but not memorable.
  • Not professional. Could not fulfill our needs. We cancelled our account and they charged us over $3000 that was unauthorized.

Cons

  • Customer service is non-existent billing is all over the place conversion from USD to CAD doesn't always happen taxes are not always included and they tried to go back 12 months and charges us taxes.
  • Not professional. Could not fulfill our needs. We cancelled our account and they charged us over $3000 that was unauthorized Never answered emails. Never would allow us to cancel after they couldn't deliver what they promised.

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Patch Retention
Founded: 2011
United States
patchretention.com

Company Information

springbig
Founded: 2012
United States
www.springbig.com

Alternatives

Alternatives

Categories

Customer Loyalty Supported
Customer Retention Supported
RFM Analysis Supported

Categories

Cannabis Supported
Customer Loyalty Supported

Customer Loyalty Features

Corporate Memberships Not Supported
CRM Supported
Customer Activity Tracking Supported
Discount Management Not Supported
Gift Card System Not Supported
Loyalty Card System Supported
Member Portal Supported
Membership Management Not Supported
No-Card Loyalty System Supported
Referral Tracking Not Supported
Rewards Management Supported

Customer Loyalty Features

Corporate Memberships Not Supported
CRM Supported
Customer Activity Tracking Supported
Discount Management Supported
Gift Card System Not Supported
Loyalty Card System Supported
Member Portal Not Supported
Membership Management Supported
No-Card Loyalty System Supported
Referral Tracking Supported
Rewards Management Supported

Integrations

BLAZE Not Supported
BudTender Not Supported
Cova Not Supported
Dispense Not Supported
Greenline Not Supported
Headset Not Supported
Jane Not Supported
KORONA POS Not Supported
Olla Not Supported
POSaBIT Not Supported
Pandium Not Supported
ROLLER Supported
Surfside Not Supported
THSuite Not Supported
VenueSumo Supported

Integrations

BLAZE Supported
BudTender Supported
Cova Supported
Dispense Supported
Greenline Supported
Headset Supported
Jane Supported
KORONA POS Supported
Olla Supported
POSaBIT Supported
Pandium Supported
ROLLER Not Supported
Surfside Supported
THSuite Supported
VenueSumo Not Supported
Claim Patch Retention and update features and information
Claim Patch Retention and update features and information
Claim springbig and update features and information
Claim springbig and update features and information