Audience

Anyone looking for a retention marketing tool solution

About Patch Retention

Patch Retention is a customer retention platform that offers a suite of tools designed to enhance customer engagement and loyalty. Its features include automated customer journeys, email and SMS marketing, a chat widget for seamless communication, analytics and insights, referral programs, and customer segmentation. These tools enable businesses to deliver personalized messages, understand customer behavior, and implement effective retention strategies. Patch Retention also provides an RFM (Recency, Frequency, Monetary) analysis feature, allowing businesses to gain deep insights into customer segments and tailor retention strategies with precision. By integrating these capabilities, Patch Retention aims to boost customer loyalty, reduce churn, and drive long-term success for businesses.

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Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5
More Reviews for Patch Retention Write a Review

Company Information

Patch Retention
Founded: 2011
United States
patchretention.com

Videos and Screen Captures

Patch Retention Screenshot 1
Patch Retention Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Live Online
Support
Phone Support
Online

Patch Retention Frequently Asked Questions

Q: What kinds of users and organization types does Patch Retention work with?
Patch Retention works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Patch Retention support in their product?
Patch Retention supports these languages: English.
Q: What kind of support options does Patch Retention offer?
Patch Retention offers support via phone support and online.
Q: What other applications or services does Patch Retention integrate with?
Patch Retention integrates with: ROLLER and VenueSumo.
Q: What type of training does Patch Retention provide?
Patch Retention provides training in the form of live online.

Patch Retention Product Features

Customer Loyalty

CRM Supported
Customer Activity Tracking Supported
Loyalty Card System Supported
Member Portal Supported
No-Card Loyalty System Supported
Rewards Management Supported
Corporate Memberships Not Supported
Discount Management Not Supported
Gift Card System Not Supported
Membership Management Not Supported
Referral Tracking Not Supported

Patch Retention Additional Categories

Patch Retention Verified User Reviews

Write a Review
  • Robert G.
    CEO
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 1 - 25
    Design 1 out of 5 stars
    Ease 1 out of 5 stars
    Features 1 out of 5 stars
    Pricing 1 out of 5 stars
    Support 1 out of 5 stars
    Probability You Would Recommend? 1 out of 10

    "Beware"

    1 out of 5 stars Posted 2026-11-02

    Pros: Nothing, Company is all talk with no resolution of any issues. Beware if you decide to use this product.

    Cons: Poor customer service, unable to get return call from CEO after left numerous messages. They inflate number of contacts to include children that have no phone or email addresses and are unable to read.

    Customer service is very combative.

    Overall: Never have I ever dealt with such poor customer service. Never ever, don't know how this Company exists

    Read More...
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