+
+

Related Products

  • ManageEngine Endpoint Central
    3,286 Ratings
    Visit Website
  • NinjaOne
    6,035 Ratings
    Visit Website
  • ESET PROTECT Advanced
    2,304 Ratings
    Visit Website
  • SuperOps
    223 Ratings
    Visit Website
  • EZO AssetSonar
    118 Ratings
    Visit Website
  • Iru
    1,385 Ratings
    Visit Website
  • JDisc Discovery
    30 Ratings
    Visit Website
  • DriveStrike
    24 Ratings
    Visit Website
  • Kitecyber
    82 Ratings
    Visit Website
  • ThreatLocker
    700 Ratings
    Visit Website

About

ManageEngine Patch Manager Plus is an automated patch management solution that scans, tests, and deploys patches across Windows, macOS, Linux, and 1,100+ third-party applications from a single console. Automated deployment policies eliminate manual patching effort while test-and-approve workflows validate stability in pilot groups before organization-wide rollout. Granular policy controls customize schedules, maintenance windows, and reboot behaviors per device group, ensuring every endpoint updates on its own operational terms. Work-from-home and roaming devices patch seamlessly over the internet without VPN dependency, and bandwidth optimization ensures deployments never disrupt business operations. Automated rollback restores affected endpoints when deployments fail, while real-time compliance dashboards mapped to HIPAA, PCI-DSS, and GDPR give leadership instant visibility into patch status. Available as cloud or on-premises for organizations of every size.

About

Splashtop Remote Support is a remote support and endpoint management solution designed to help IT teams securely access, troubleshoot, and manage computers and mobile devices from anywhere. The platform provides attended and unattended remote access for Windows, Mac, Linux, iOS, and Android devices through fast and reliable remote desktop connections. Splashtop includes features such as session code-based support, remote control, chat, voice calls, session reboot and reconnect, admin privilege elevation, and multi-technician collaboration for efficient troubleshooting workflows. The platform also offers autonomous endpoint management capabilities including real-time patch management, device monitoring, software deployment, vulnerability insights, and centralized endpoint visibility. Splashtop integrates with popular PSA ticketing and ITSM tools such as Zendesk, Jira, Freshservice, Microsoft Teams, and Freshdesk to streamline IT support operations.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

SMBs to Large Companies/Enterprises

Audience

Splashtop Remote Support is designed for IT teams, managed service providers, help desks, enterprises, remote workers, educational institutions, healthcare organizations, and businesses that need secure remote access, endpoint management, and scalable IT support solutions

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Less than $1/endpoint/month
Free: up to 25 devices
Professional: Starts @ Less than $1 /endpoint/month
Enterprise: Starts @ $1/endpoint/month
Free Version Supported
Free Trial Supported

Pricing

$40/month for 25 computers
Splashtop Remote Support Premium starts at $40/month for 25 computers with unlimited technicians and secondary remote access users. Additional plans available up to 5,000+ computers as low as $0.10 per computer per month. Most plans billed annually. NEW option to pay monthly.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.8 / 5
support 4.8 / 5

Reviews/Ratings

Overall 4.8 / 5
ease 4.5 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • ManageEngine Patch Manager Plus has many advantages that make patch management easy and efficient for IT teams. It automates the complete patching process—from scanning and detecting missing updates to testing and deploying them—so you don’t have to do manual work. It supports multiple platforms like Windows, macOS, Linux, and even third-party applications, which is very helpful in real environments. The tool also improves security by quickly fixing vulnerabilities and keeping systems up to date.
  • ManageEngine Patch Manager Plus automates patch deployment across Windows, macOS, and Linux systems, as well as third-party applications like browsers and common productivity tools. It supports both on-prem and remote devices, making it effective for distributed networks. The scheduling engine, patch approval workflows, and rollback options reduce manual effort and help maintain security hygiene. Built-in reporting for patch compliance and vulnerabilities aligns well with audit requirements and simplifies compliance management. Integration with Active Directory and easy grouping of endpoints further streamline deployment operations.
  • Patch Manager Plus automates patching for Windows, macOS, Linux, and third-party applications. Supports testing, approval workflows, and scheduling to avoid business disruption. Provides detailed reports, compliance tracking, and vulnerability insights. User-friendly interface simplifies large-scale patch deployment.
  • Makes downloading and installing patches very simple and straightforward. The customer service offered by ManageEngine is also really good. Works great for both our Windows and Mac workstations.

Cons

  • ManageEngine Patch Manager Plus has some limitations that users should consider. The user interface may feel slightly confusing or not very modern, making navigation difficult for new users. Sometimes patches fail to install properly, and the error details are not always clear, which makes troubleshooting harder.
  • Getting initial patch policies and deployment groups configured can take some upfront planning, especially in complex environments. Alerting and notifications sometimes require tuning to avoid noise. Customizing reports beyond the built-in templates is limited and may not meet all reporting needs out-of-the-box.
  • Some advanced reporting and automation features are available only in the enterprise edition. Limited offline patching support for isolated networks. Third-party application patch support may vary based on vendor updates.
  • We've had a patch come a day late before, but other than than nothing we're concerned about. We're quite happy with the product and service so far.

Pros & Cons from Real Users

Pros

  • I do like what it is meant to do. The software is absolutely solid, and once you get it up and running, it's great.
  • Integrates perfectly with Ninga RMM. Low latency high quality video streaming for remote support. Affordable pricing.
  • Splashtop Remote Support is a fantastic remote support tool. It's fairly lightweight, all of the features work as intended, and the program is easy to operate. We selected Splashtop because of its pricing structure for unlimited technicians.
  • I transitioned my company to SplashTop from GoToAssist and have never looked back. We pushed the agent out via PDQ Deploy and install package was easy to setup and deploy.

Cons

  • I had difficulty getting installed on my devices.
  • Development team is sometimes hard to get ahold of.
  • The limitation of a single connection to the remote computer makes it troublesome for 1) a senior technician to assist a junior technician or 2) for a technician to assist a user who uses Splashtop to remote into a work computer. Note: If you have Splashtop SOS, you can workaround this limitation. But it is just that: a workaround.
  • Sometimes when displaying the remote computers multiple monitors in multiple windows (which is wonderful) I will close one of the extra monitor windows and that closes the entire session. Not a negative on the product per se, but something you need to get used to.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

ManageEngine
India
www.manageengine.com/patch-management/

Company Information

Splashtop
Founded: 2006
United States
www.splashtop.com/products/remote-support

Alternatives

Alternatives

Saner CVEM

Saner CVEM

SecPod Technologies

Categories

Categories

MSP Supported
Remote Support Supported
RMM Supported

Endpoint Protection Features

Activity Log Supported
Antivirus Not Supported
Application Security Supported
Behavioral Analytics Not Supported
Device Management Supported
Encryption Supported
Signature Matching Not Supported
Web Threat Management Supported
Whitelisting / Blacklisting Supported

Patch Management Features

Alerts/Notifications Supported
Automatic Approval Supported
Automatic Patch Deployment Supported
Automatic Scans Supported
Compliance Management Supported
Custom Patches Supported
Dashboard Supported
Network Wide Management Supported
Patch Prioritization Supported
Patch Testing Supported
Remote Access/Control Supported
Vulnerability Scanning Supported

Vulnerability Management Features

Asset Discovery Supported
Asset Tagging Not Supported
Network Scanning Supported
Patch Management Supported
Policy Management Supported
Prioritization Supported
Risk Management Supported
Vulnerability Assessment Supported
Web Scanning Supported

Endpoint Protection Features

Activity Log Supported
Antivirus Supported
Application Security Supported
Behavioral Analytics Not Supported
Device Management Supported
Encryption Not Supported
Signature Matching Not Supported
Web Threat Management Supported
Whitelisting / Blacklisting Not Supported

MSP Features

Backup Management Not Supported
Billing & Invoicing Not Supported
CRM Not Supported
Dashboard Not Supported
Help Desk Not Supported
Issue Management Not Supported
Live Chat Not Supported
Patch Management Supported
Privileged Access Management (PAM) Not Supported
Project Management Not Supported
Remote Access Supported
Remote Systems Monitoring Supported
Scheduling Supported

RMM Features

Deployment Management Supported
For MSPs Supported
IT Asset Management Supported
Mobile Access Supported
Network Monitoring Not Supported
Patch Management Not Supported
Real-time Alerts Supported
Remediation Management Not Supported

Remote Support Features

Diagnostic Tools Supported
File Transfer Supported
Live Chat Supported
Real-time Chat Supported
Remote Control Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Supported
Surveys & Feedback Not Supported

Integrations

Active Directory Not Supported
Addigy Not Supported
Autotask PSA Not Supported
Datto SIRIS Not Supported
Freshdesk Not Supported
Freshservice Not Supported
IBM MaaS360 Not Supported
ManageEngine Analytics Plus Supported
ManageEngine AssetExplorer Supported
ManageEngine ServiceDesk Plus Supported
Microsoft Teams Not Supported
Naverisk RMM & PSA Not Supported
NinjaOne Not Supported
Qualys VMDR Supported
Rapid7 InsightVM Supported
ServiceNow Not Supported
Syncro Not Supported
Syslog-ng Supported
Tenable One Vulnerability Management Supported
Zendesk Not Supported

Integrations

Active Directory Supported
Addigy Supported
Autotask PSA Supported
Datto SIRIS Supported
Freshdesk Supported
Freshservice Supported
IBM MaaS360 Supported
ManageEngine Analytics Plus Not Supported
ManageEngine AssetExplorer Not Supported
ManageEngine ServiceDesk Plus Not Supported
Microsoft Teams Supported
Naverisk RMM & PSA Supported
NinjaOne Supported
Qualys VMDR Not Supported
Rapid7 InsightVM Not Supported
ServiceNow Supported
Syncro Supported
Syslog-ng Not Supported
Tenable One Vulnerability Management Not Supported
Zendesk Supported
Claim ManageEngine Patch Manager Plus and update features and information
Claim ManageEngine Patch Manager Plus and update features and information
Claim Splashtop Remote Support and update features and information
Claim Splashtop Remote Support and update features and information