Simple Chat

Simple Chat

SA Inc.
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About

PallasMark is packing and receiving proof software for online sellers, warehouse teams, and third-party logistics providers. It lets staff record video, photos, and other evidence through a web app or iOS and Android apps, then link records to orders and warehouse workflows. Teams can open an order from a supported store or shipping integration, or scan a barcode, document packing or receiving, and share a public verification page and PDF proof package for returns, shipping claims, and disputes. Optional buyer approval and return-evidence requests support review workflows. PallasMark connects with Shopify, WooCommerce, Amazon, ShipStation, and ShipHero. A documented API and signed webhooks support custom system connections on eligible plans. A free tier includes up to five proof orders per month; paid plans provide higher monthly order limits and are billed annually.

About

Simple Chat is an AI helpdesk for Shopify stores. The AI chatbot answers live chat and email using store products, orders, policies, FAQs, custom metafields, and merchant instructions. It tracks orders, changes and checks shipping addresses, cancels orders, and follows up on open issues until they are solved. Staff see each conversation in one inbox inside the Shopify admin, and can take over at any time. Slack alerts tell the team about escalations. The app also sends back-in-stock alerts, manages product subscriptions, and drafts Shopify Payments chargeback responses. An optional ShipHero connection adds warehouse and fulfillment context. Pricing is per AI resolution, with no monthly fee and no per-seat fee: $0.29 per AI-resolved conversation on the Standard plan and $0.89 on Premium, billed by Shopify. Conversations that staff handle cost nothing.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

E-commerce sellers, warehouses and 3PL fulfillment teams that need packing and receiving proof for returns, damage and chargeback disputes

Audience

Shopify merchants that want AI customer service for live chat and email without a per-seat helpdesk subscription

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

No images available

Pricing

$29/month
Free plan: $0 for up to 5 proof orders per month. Pro: $348 billed annually, up to 100 proof orders per month; the displayed $29/month is a comparison figure, not a monthly-billed plan. Business: $1,188 billed annually, up to 400 proof orders per month. Paid plans include a 14-day free trial; Scale is contract-priced.
Free Version Supported
Free Trial Not Supported

Pricing

$0.29/AI resolution
Standard costs $0.29 per AI resolution; Premium costs $0.89 per AI resolution. There is no monthly subscription or per-seat charge. Shopify bills usage. Live-store use requires a paid usage plan; development stores can test at no charge. Human-handled conversations are not billed as AI resolutions.
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

PallasMark
Founded: 2026
United States
pallasmark.com

Company Information

SA Inc.
Founded: 2017
Canada
simple-chat.com

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Alternatives

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Egentify

Egentify

Egentify, Inc.

Categories

Order Fulfillment Supported

Categories

Help Desk Supported

Integrations

ShipHero Supported
Shopify Supported
Amazon Seller Central Supported
ShipStation Supported
Shopify Flow Not Supported
Slack Not Supported
WooCommerce Supported

Integrations

ShipHero Supported
Shopify Supported
Amazon Seller Central Not Supported
ShipStation Not Supported
Shopify Flow Supported
Slack Supported
WooCommerce Not Supported
Claim PallasMark and update features and information
Claim PallasMark and update features and information
Claim Simple Chat and update features and information
Claim Simple Chat and update features and information