PTC WarrantyPTC
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Tech-Support ProKeplaCloud
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Related Products
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About
PTC Warranty is a comprehensive warranty management software solution designed to optimize the entire warranty lifecycle. It automates key processes such as claims management, supplier recovery, and parts and service order management, helping businesses reduce costs and improve efficiency. The platform also provides advanced analytics, enabling businesses to track warranty performance and enhance aftermarket services. With a focus on automating repetitive tasks and improving visibility, PTC Warranty ensures a smooth process from claims submission to supplier reimbursement, driving increased revenue and reducing fraud.
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About
Tech-Support Pro is support case and service-history software for OEM equipment manufacturers. Support teams can search equipment records by serial number, review specifications and warranty dates, and see prior calls. Staff can record each support interaction with notes, status, warranty information and reason, while maintaining a separate technical service log for physical work such as repairs, parts replacements and firmware updates. A knowledge base links reported problems and resolution steps to applicable machine models. The product also supports escalation tracking with due dates, follow-up lists and warranty-cost analysis by model. Its Android app includes live phone-camera sharing for remote assistance, and single sign-on is supported. Plans are billed monthly according to the number of support agents, with Enterprise plans available for larger teams.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Supported
Chromebook
Not Supported
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Audience
Manufacturers and businesses in industries like automotive, electronics, and consumer goods looking for an automated and efficient solution to manage warranty claims, supplier recovery, and parts ordering
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Audience
OEM equipment manufacturers and their technical support teams
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Pricing
$99/month
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationPTC
Founded: 1985
United States
www.ptc.com/en/products/ptc-warranty
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Company InformationKeplaCloud
Founded: 2026
United States
keplacloud.com/tech-support-pro
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Categories |
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Integrations
No info available.
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Integrations
No info available.
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