Tech-Support Pro

Tech-Support Pro

KeplaCloud
+
+

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About

PTC Warranty is a comprehensive warranty management software solution designed to optimize the entire warranty lifecycle. It automates key processes such as claims management, supplier recovery, and parts and service order management, helping businesses reduce costs and improve efficiency. The platform also provides advanced analytics, enabling businesses to track warranty performance and enhance aftermarket services. With a focus on automating repetitive tasks and improving visibility, PTC Warranty ensures a smooth process from claims submission to supplier reimbursement, driving increased revenue and reducing fraud.

About

Tech-Support Pro is support case and service-history software for OEM equipment manufacturers. Support teams can search equipment records by serial number, review specifications and warranty dates, and see prior calls. Staff can record each support interaction with notes, status, warranty information and reason, while maintaining a separate technical service log for physical work such as repairs, parts replacements and firmware updates. A knowledge base links reported problems and resolution steps to applicable machine models. The product also supports escalation tracking with due dates, follow-up lists and warranty-cost analysis by model. Its Android app includes live phone-camera sharing for remote assistance, and single sign-on is supported. Plans are billed monthly according to the number of support agents, with Enterprise plans available for larger teams.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Audience

Manufacturers and businesses in industries like automotive, electronics, and consumer goods looking for an automated and efficient solution to manage warranty claims, supplier recovery, and parts ordering

Audience

OEM equipment manufacturers and their technical support teams

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

$99/month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

PTC
Founded: 1985
United States
www.ptc.com/en/products/ptc-warranty

Company Information

KeplaCloud
Founded: 2026
United States
keplacloud.com/tech-support-pro

Alternatives

Alternatives

Kepla-FSM

Kepla-FSM

KeplaCloud
Intelli Warranty

Intelli Warranty

Intellinet Systems
Zeus

Zeus

Obor Digital
Spine Assets

Spine Assets

Spine Technologies

Categories

Categories

Help Desk Supported

Integrations

No info available.

Integrations

No info available.
Claim PTC Warranty and update features and information
Claim PTC Warranty and update features and information
Claim Tech-Support Pro and update features and information
Claim Tech-Support Pro and update features and information