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About

PCI Pal is cloud software for securing payments and sensitive information during customer interactions handled by contact centers, digital channels, and conversational AI. It lets customers enter payment details through keypad or speech capture and secure digital payment links, while helping agents avoid exposure to card data. The platform also supports customer authentication and protection of sensitive information across assisted and automated journeys. Organizations can connect it with existing communications and payment systems, so payment service providers continue processing transactions while PCI Pal helps protect the interaction. It is designed for businesses and public-sector organizations whose customer-facing teams collect payments or sensitive data by voice, chat, or other digital channels.

About

Sobot is an omnichannel customer service platform for organizations that manage support across digital and voice channels. It brings together a shared service workspace with ticketing, live chat, contact-center capabilities, customer and conversation management, knowledge resources, workflow automation, and AI-powered customer-service agents and chatbots. Teams can use it to handle inquiries, route and respond to cases, automate common interactions, and support customers across web messaging, social and messaging channels, and e-commerce touchpoints. The product also offers APIs and deployment options for organizations with different technical and operational requirements. Sobot is intended for customer-support and contact-center teams, including businesses serving online retail and other customer-facing sectors, that need to coordinate agents and automated service in one system.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Businesses and public-sector organizations with customer-facing teams that collect payments or handle sensitive information through contact centers, digital channels, or conversational AI.

Audience

Customer-support, service, and contact-center teams at customer-facing organizations, including online retailers and other businesses managing inquiries across digital and voice channels.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$39/month
Sobot Agents Team is $39 per month. Additional successful AI resolutions are charged at $0.98 each after the plan allowance. The Sobot Agents trial includes 20 resolved conversations and 100 AI credits; other Sobot modules may have separate pricing.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

PCI Pal
Founded: 1999
United Kingdom
www.pcipal.com

Company Information

Sobot
Singapore
www.sobot.io

Alternatives

Alternatives

InsightPro.ai

InsightPro.ai

MDI NetworX
Convarza AI

Convarza AI

Pronnel Technology

Categories

Embedded Payments Supported
Payment Processing Supported
PCI Compliance Supported

Categories

Customer Service Supported

Integrations

8x8 Contact Center Supported
Amazon Not Supported
Amazon Connect Supported
Facebook Messenger Not Supported
Five9 Supported
Genesys Cloud CX Supported
LINE Not Supported
NiCE CXone Mpower Supported
Salesforce Not Supported
Shopify Not Supported
Talkdesk Supported
Vonage Contact Center Supported
Walmart Not Supported
WeChat Not Supported
WhatsApp Not Supported
Zoom Contact Center Supported

Integrations

8x8 Contact Center Not Supported
Amazon Supported
Amazon Connect Not Supported
Facebook Messenger Supported
Five9 Not Supported
Genesys Cloud CX Not Supported
LINE Supported
NiCE CXone Mpower Not Supported
Salesforce Supported
Shopify Supported
Talkdesk Not Supported
Vonage Contact Center Not Supported
Walmart Supported
WeChat Supported
WhatsApp Supported
Zoom Contact Center Not Supported
Claim PCI Pal and update features and information
Claim PCI Pal and update features and information
Claim Sobot and update features and information
Claim Sobot and update features and information