PBXware vs. ULTATEL Comparison Chart

Pros

• Feature-rich: PBXware offers a comprehensive suite of features, including IVR, call routing, CRM routing with CRM integrations, voicemail, SMS/MMS, and more. It covers the needs of small to enterprise-level businesses. Scalability: The platform is highly scalable, allowing businesses to easily expand their telephony infrastructure as they grow. Customization: PBXware provides extensive customization options, enabling users to tailor their phone system to meet their specific requirements. Reliability: With its robust architecture, PBXware delivers reliable performance, ensuring minimal downtime for business communication. Multi-Tenancy Support: Ideal for service providers, PBXware offers multi-tenancy support, enabling the management of multiple clients from a single platform. Excellent Customer Support: We have had a positive experience with Bicom's customer support team, citing prompt responses, knowledgeable staff, and effective issue resolution.
• I have the pleasure of using this innovative communication platform and I must say, it's a game-changer. Its compatibility across various devices, including mobile apps, web, and desktop environments (Windows, Ubuntu, and Mac), ensures seamless connectivity no matter where I am or what device I'm using. The platform stands out for its crystal-clear interface, which makes navigation and operation a breeze. This user-friendly design is perfect for both tech-savvy individuals and those who are less familiar with digital platforms. One of the most impressive features is its multi-tenant capability. This aspect allows for efficient management of different organizational units or customer accounts, all within a single, unified framework. It's an ideal solution for businesses looking to streamline their communication processes. Another commendable feature is the robust SIP (Session Initiation Protocol) protection mechanism. This security measure ensures that all communications are secure and protected from potential threats, giving me peace of mind when sharing sensitive information. In summary, this platform is not just a tool; it's a comprehensive solution for modern communication needs. Its stability, cross-platform compatibility, user-friendly interface, and top-notch security features make it an indispensable asset for personal and professional communication.
• Having originally started on Version 2 of PBXware; The latest version 7.x has every feature under the sun that any business is looking for in a cloud based phone system. Features such as shared call appearance and ringing on multiple devices is easy to implement and set up. The companion app Communicator (now Version 7) completes this offering adding meetings and remote desktop support too.
• PBXware probably is the best solution for Telcos that want to offer to their customer a very good solution of unified communication. The APP suite are very complete with desktop , web and mobile version.. All versions are customizable with company brand logo.
• The easy of use. It works, stable and is feature rich. The GUI is well presented and the addition of sipPROT 5 to standalone is fantastic.
• We as a company have used PBXware for over 5 years. The product is easy to deploy on a multi-user platform. It simply works well for all types of applications and meets the demands of our end users. Customer support is also very knowledgeable when we have any type of question regarding special configurations. The portal used by the end users is easy to navigate which makes them more independent.
• - straightforward initial setup - simple to use, even for the beginners - works on pretty much any platform, on prem or in cloud - well maintained and constantly updated - support team is exceptional and always available
• True transformation from where we started with 3.4 and where we are now with PBXware 7. I am using the PBXware Multi-Tenant /Call Center Editions from past 10 years, we started the with 3.4 with 32bit OS and it was very stable and reliable during that time itself with no apps. With version 7 everything has been transformed to latest technology with more flexible and more reliable, excellent design, features, ease of use, collaborative, more important with STRONG security. KUDOS to everyone in this revolution of PBXware V7. One STOP Place for all the communication needs.
• - Bicom's Support Teams is top notch. I deal with a ton of vendors and they are right there at the top of my list in terms of quality and responsiveness. Over the 7+ years I have been working with Bicom, they have consistently gotten better and better. - The features currently available on the PBXware platform are solid. Though it does occasionally happen, it is rare that I encounter an existing or prospective client who requests a feature or has a requirement that is not currently available on the PBXware platform. - Bicom's Development Team is active, listens and solicits feedback from their customers about feature development. - Since early 2021, Bicom has opened up the lines of communication with their partners through their forum. This forum is used for Bicom to harvest details about feature requests, future development efforts and for their customers to engage with each other to offer advice regarding technical hurdles, among other things. - The platform is very reasonably priced, especially when compared to other popular vendors such as Ring Central and 3CX.
• The best thing about PW is that it is constantly evolving. I was lucky enough to see this product mature from v3 8 years ago to v7 today. The team is great when it comes to providing support and the product is solid when it comes to tailoring it to the needs of any customer.