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About

Department managers often don’t have the call insights they need to make smart decisions. This data is either impossible to recover, is too tedious to collect, or is only available historically. You might be experiencing all of these issues. With PBXDom, you can finally start reporting on phone calls and phone system usage, and get what you need in seconds. It’s easy to install and the dashboards are customizable to the insights you want most. Discover opportunities to reduce or maximize resources, learn who your top performers are, and more. Get notified when anyone from your organization makes a call to 911 so you can mobilize resources. Learn about your estimated bill before your bill actually arrives and take action before it’s too late.

About

Variphy is the preferred analytics and management platform for Cisco Collaboration. Variphy provides all the functions you need in a single pane of glass. We built our products and features with the feedback and requests of Unified Communications professionals like you. Discover what’s possible with Variphy: - Dashboards, UCCX Wallboards, & Widgets - CUCM CDR Reporting & Call Analytics - UCCX Reporting & Analytics - Cisco CUBE CDR Reporting - Variphy Cloud - Webex Calling Reporting & Analytics - Zoom Phone Reporting & Analytics -Microsoft Teams Reporting & Analytics - Remote Phone Control, Macros, & Broadcast - Change Management & As-Built Reporting - DN & DID Inventory Management - Enhanced Consulting Services

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies that need a call accounting solution

Audience

Healthcare, Education, Government, Finance, Manufacturing, High-tech

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$39 per month
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 4.8 / 5
features 5.0 / 5
design 4.8 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • We have had Variphy , Call Reporting & Analytics software, for almost 10 years. I love the ease of use for quick reports on phone extension call data. Also, I really like the widgets for our call centers that shows a quick snapshot of our call activity that we have setup for a daily, weekly and monthly basis. The great thing is I can send a link to my managers showing the graphical data which they can easily review and check the statistics without connecting to the server. The Variphy Support Team is great and easy to work with. They just helped me migrate my entire Variphy systems over to our new server. It went super smooth! Another nice benefit is they continue to add functionality and options multiple times a year and for no added cost.
  • We really like the reporting (automated and wallboards), the overall functionality for DID management, and the remote management of our Cisco phones. We have used Variphy for over 5 years at this point and they have continued to roll out new features that we find useful and they have listened to our customers.
  • Remote Control for IP phones is the main reason we got this software. Easy reports configuration. Tons of documentation on website. Support service fast and friendly.
  • The speed it took to resolve my issue with a certificate on the Variphy server. Variphy support is top notch and always ready to assist.
  • Multiple phone systems feeding to a single CDR repository. Contact Center reports that help team leads anticipate staffing needs. Easy to configure and use Remote Phone Control helps troubleshoot and identify issues on a globally distributed system.

Cons

  • I have not had an negative experiences with Variphy.
  • The biggest con for me would be the learning curve with what the specific fields are called within reporting. I have used the system for a long time and it took some adjustments but the software has adapted and the support team at Variphy is always willing to help.
  • I don't really understand the how to use the widgets, but i have not looked into any documentation so maybe that's just me.
  • I do wish that Variphy had more reporting on the Cisco CCX custom variables.
  • The web interface takes a fair bit of training for people who only use the system occasionally. Navigation isn't always intuitive for non-technical admins.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

PBXDom
Founded: 2013
United States
www.pbxdom.com

Company Information

Variphy
Founded: 2004
United States
variphy.com

Alternatives

Calltrak

Calltrak

Theodore Software Consultants

Alternatives

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Teltrac

Interpacific Data Management
OfficeWatch Call Reporting

OfficeWatch Call Reporting

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Call Record Analyzer

Call Record Analyzer

Intelligent Visibility
Expo XT UC Analytics

Expo XT UC Analytics

Metropolis Technologies
Shadow CMS

Shadow CMS

Resource Software International
InGenius

InGenius

Upland Software

Categories

Call Accounting Supported

Categories

Call Accounting Features

By-Extension Reporting Supported
Call Duration Supported
Call Monitoring Supported
Call Volume Supported
Caller Identification Supported
Inbound Reporting Supported
Outbound Reporting Supported
Unattended Call Management Supported
Who Answered Log Supported

Call Accounting Features

By-Extension Reporting Supported
Call Duration Supported
Call Monitoring Not Supported
Call Volume Supported
Caller Identification Supported
Inbound Reporting Supported
Outbound Reporting Supported
Unattended Call Management Supported
Who Answered Log Supported

Call Center Features

Blended Call Center Not Supported
Call Logging Not Supported
Call Recording Not Supported
Call Scripting Not Supported
Campaign Management Not Supported
Database Not Supported
Escalation Management Not Supported
Inbound Call Center Not Supported
IVR / Voice Recognition Not Supported
Manual Dialer Not Supported
Outbound Call Center Not Supported
Predictive Dialer Not Supported
Progressive Dialer Not Supported
Queue Management Not Supported
Real-time Chat Not Supported
Reporting/Analytics Supported

Integrations

Airtable Supported
Amazon Simple Notification Service (SNS) Supported
Avaya Experience Platform Supported
Cisco Unified Communications Manager Not Supported
Cisco Unified Contact Center Not Supported
Cisco Webex Not Supported
Cisco Webex Calling Not Supported
Gmail Supported
Google Calendar Supported
Google Drive Supported
Google Tasks Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Kayako Supported
Microsoft Teams Not Supported
Salesforce Supported
Slack Supported
Smartsheet Supported
Trello Supported
Zapier Supported

Integrations

Airtable Not Supported
Amazon Simple Notification Service (SNS) Not Supported
Avaya Experience Platform Not Supported
Cisco Unified Communications Manager Supported
Cisco Unified Contact Center Supported
Cisco Webex Supported
Cisco Webex Calling Supported
Gmail Not Supported
Google Calendar Not Supported
Google Drive Not Supported
Google Tasks Not Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
Kayako Not Supported
Microsoft Teams Supported
Salesforce Not Supported
Slack Not Supported
Smartsheet Not Supported
Trello Not Supported
Zapier Not Supported
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