PBXPlus by 500apps vs. Zoom Phone Comparison


PBXPlus by 500apps 500apps	Zoom Phone Zoom Communications	+	+
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About Virtual PBX Software PBXPlus by 500apps can supercharge your team's efficiency with unlimited extensions, call forwarding, business hours setting, and integration with your CRM. With the ability to bring your select carriers, effortlessly automate your call processes with drag-and-drop call flow creation and track your call flows to help drive revenue through improved call processes and menu options. Get access to 37+ apps with PBXPlus for $14.99 per user. Key Features: Create Unlimited Menus Outbound Dialing Call Flow Automation Business Voicemails Call Forwarding Call Analytics Voicemails Dial by Name Virtual Numbers and Many More.		About Zoom Phone is an AI-powered cloud-based business phone system that provides voice calling, messaging, and unified communications through a Voice over Internet Protocol (VoIP) platform. The software enables employees to make and receive business calls from desktop computers, mobile devices, and compatible desk phones. Its calling features include auto receptionists, call queues, call forwarding, voicemail, call recording, SMS, and intelligent call routing. Built-in AI capabilities provide post-call summaries, voicemail transcription, action item extraction, and automated follow-up assistance. Zoom Phone also supports an optional AI receptionist that answers customer inquiries, schedules appointments, and transfers calls to appropriate employees. The platform integrates with Zoom Meetings, Zoom Chat, Salesforce, Microsoft, Google, and other business applications while providing centralized administration and call analytics.
Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported		Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Companies of all sizes		Audience Small and medium-sized businesses, enterprises, IT administrators, remote and hybrid teams, sales departments, customer service teams, office managers, and organizations seeking cloud-based business calling, AI-powered phone assistance, centralized call management, and unified communications
Support Phone Support Supported 24/7 Live Support Supported Online Supported		Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported		API Offers API Supported
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $9.99 $14.99 per month per user with a 14-days free trial. Free Version Not Supported Free Trial Supported		Pricing $10.50/user/month Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews		Reviews/Ratings Overall 4.4 / 5 ease 4.9 / 5 features 4.5 / 5 design 4.5 / 5 support 4.5 / 5 Read all reviews
Pros & Cons from Real Users Pros PBXPlus is the next generation cloud-based phone system. You no longer need to worry about the hassles of owning, managing or upgrading hardware, or the headaches of maintaining a traditional PBX. With PBXPlus, your business gets a fully hosted PBX solution that is easy to manage and comes with enterprise features such as unlimited extensions, call recording, and a CRM integration. Cons I don't think there are any. At least none I'm aware of. I am a big fan!		Pros from Real Users Pros 1. It is available on both Android and iOS platform. 2. It does not heat up the phone or use a lot of RAM while running. 3. Furthermore, it has all the important features like screen sharing and recording even in the mobile version. 4. The layout of the user interface is intuitive ad makes the application easy to use. 5. It allows switching between mobile application and desktop application of Zoom easily. - The user interface of the application is simple, and the navigation is smooth. - It is available on all the platforms. - All the important features are present on the bottom navigation bar. - It allows screen sharing without any lags. - It runs smoothly on all the devices without consuming a lot of RAM. 1. The application is available for all the mobile platforms and run smoothly on all the devices. 2. It has pretty, much all the features compared to the desktop version. 3. By running on a mobile device, it makes it extremely portable and accessible to attend meetings anywhere. 4. The user interface of the application is designed in a way that it can be used by anyone with little to no technical background. Integrates seamlessly with zoom video conferencing. Flexible VOIP solution (app on computer or cell). Ported existing numbers. Auto attendant and call queues are great. - Zoom phone is a lightweight version of zoom for phone. - It runs smoothly in all the mobile devices. - It has all the basic features of zoom. _ it is pretty easy to use, along with a beautifully designed user interface. - The quality of audio and video calls does not drop a lot, even on slow internet. It is super easy to use and to take your Zoom meetings on the go, like places you can't comfortably have a computer. Easy to use, controls are easily found. Being able to join a meeting while travelling is convenient. Easy to use and connect. Great to use for professional meeting. Multi platform supported. Good audio and video quality. - Audio and video of meetings in zoom phone is well-balanced and clear. - It is easy to use, and the customer support is very responsive and fast in solving problems. - The user interface of the application is beautiful to use. The price for basic service is comparable to other providers. Not sure that this is a "pros" exactly.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported		Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information 500apps Founded: 2018 New Work pbxplus.com		Company Information Zoom Communications Founded: 2011 United States zoom.com
Alternatives TollFreeForwarding		Alternatives 3CX
SendMyCall EZphone Systems		Intermedia Unite Intermedia
FreedomVoice		Dialpad Connect Dialpad
Traverse Telecom		Allo
Grasshopper GoTo View All		Ooma Office Ooma View All
Categories Business Phone Systems Supported Call Forwarding Supported Cloud PBX Supported Virtual Phone Number Supported		Categories AI Phone Answering Agents Supported AI Receptionists Supported Business Phone Systems Supported Business VoIP Supported Cloud PBX Supported Online Fax Supported Telephony Supported Video Conferencing Supported Web Conferencing Supported
Business Phone Systems Features Call Logging Supported Call Monitoring Supported Call Recording Supported Call Routing Supported Employee Directory Supported IVR / Voice Recognition Supported Mobile Access Not Supported Virtual Call Center Supported Web Conferencing Not Supported Cloud PBX Features Call Recording Supported Call Routing Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Not Supported Virtual Extensions Supported Web Conferencing Not Supported		Business Phone Systems Features Call Logging Supported Call Monitoring Supported Call Recording Supported Call Routing Supported Employee Directory Supported IVR / Voice Recognition Supported Mobile Access Supported Virtual Call Center Not Supported Web Conferencing Supported Cloud PBX Features Call Recording Supported Call Routing Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Virtual Extensions Supported Web Conferencing Supported Show More Features Business VoIP Features Call Parking Supported Call Recording Supported Contact Management Supported Encryption Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Unified Communications Supported Voice Quality Enhancement Supported
Integrations Salesforce Supported Zoho CRM Supported ACES Not Supported Attention Not Supported AutoReach Not Supported Bullhorn Not Supported CallFlow Not Supported Clinch AGI Not Supported Desk Manager Not Supported Five9 Not Supported Healthy Planet Not Supported Jiminny Not Supported Jump Not Supported Microsoft Power BI Not Supported MultiLine Not Supported NovelVox Agent Accelerator Not Supported Passkey Not Supported Recruiterflow Not Supported Synthflow Not Supported Zoom Virtual Agent Not Supported Show More Integrations View All 4 Integrations		Integrations Salesforce Supported Zoho CRM Supported ACES Supported Attention Supported AutoReach Supported Bullhorn Supported CallFlow Supported Clinch AGI Supported Desk Manager Supported Five9 Supported Healthy Planet Supported Jiminny Supported Jump Supported Microsoft Power BI Supported MultiLine Supported NovelVox Agent Accelerator Supported Passkey Supported Recruiterflow Supported Synthflow Supported Zoom Virtual Agent Supported Show More Integrations View All 144 Integrations
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