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About

PAQATO is a post-purchase ecommerce experience platform that transforms the delivery process into a growth and customer-engagement engine by automating personalized communication, tracking, and analytics throughout the shipping journey. It provides branded, proactive shipping notifications across channels (email, SMS, etc.) that keep customers informed about package status and encourage repeat visits to the online store, which can boost sales and reduce service inquiries. PAQATO lets merchants build custom track & trace pages within their own shop environment so customers stay on brand and engaged with product recommendations, offers, and upsell content while tracking orders, turning delivery status into a conversion opportunity. It also includes shipping performance controls and dashboards that give transparency into carrier KPIs, transit times, delays, and logistics data to help optimize fulfillment processes and improve decision-making.

About

parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost and complexity, and optimize customer experience in an unprecedented way. Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers. Trusted by over 800 brands including IKEA, Chico’s, H&M, and Yeti, we actively manage the post-purchase experience across 175 countries and track shipping data from more than 350 carriers worldwide. Find out more at parcelLab.com

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Ecommerce businesses and online retailers that want to improve the post-purchase experience, increase customer engagement, and drive repeat sales through automated delivery communication and branded tracking

Audience

Operations experience management platform for organizations

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

PAQATO
Founded: 2015
Germany
www.paqato.com

Company Information

parcelLab
Founded: 2015
United States
parcellab.com

Alternatives

Alternatives

Shipway

Shipway

Shipway by Unicommerce

Categories

Shipping Supported

Categories

Returns Management Supported
Shipment Tracking Supported
Shipping Supported

Integrations

Zendesk Supported
Afterbuy Supported
Brevo Supported
Budbee Not Supported
CleverReach Supported
Delhivery Not Supported
FedEx Ship Manager Not Supported
Google Sheets Supported
Lightspeed Retail Supported
Microsoft Excel Supported
Paack Not Supported
PlentyONE Supported
PrestaShop Supported
Sage 100 Supported
Solvemate Supported
Spryker Supported
Trello Supported
Wix Supported
monday AI work platform Supported
xt:Commerce Supported

Integrations

Zendesk Supported
Afterbuy Not Supported
Brevo Not Supported
Budbee Supported
CleverReach Not Supported
Delhivery Supported
FedEx Ship Manager Supported
Google Sheets Not Supported
Lightspeed Retail Not Supported
Microsoft Excel Not Supported
Paack Supported
PlentyONE Not Supported
PrestaShop Not Supported
Sage 100 Not Supported
Solvemate Not Supported
Spryker Not Supported
Trello Not Supported
Wix Not Supported
monday AI work platform Not Supported
xt:Commerce Not Supported
Claim PAQATO and update features and information
Claim PAQATO and update features and information
Claim parcelLab and update features and information
Claim parcelLab and update features and information