Zoom Contact Center

Zoom Contact Center

Zoom Communications
+
+

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About

Oracle's Enterprise Session Border Controller (E-SBC) is a highly scalable and secure solution designed to protect and manage real-time communications in enterprise environments. It enables seamless integration of SIP services, including SIP trunks, UCaaS, and CCaaS platforms, offering enhanced security, reliability, and quality for voice communications. Deployed both on-premises and in public cloud environments like Oracle Cloud Infrastructure, the E-SBC ensures secure and efficient communication flows, with built-in capabilities to monitor, trace, and resolve protocol issues. It is ideal for businesses looking to safeguard communications and streamline operations.

About

Zoom Contact Center is a complete Contact Center as a Service (CCaaS) offering built directly on Zoom’s powerful unified communications platform to help businesses of all sizes better support and connect with their customers. Zoom’s CX platform features intelligent multi-channel routing, an AI-powered virtual agent, no-code IVR and bot flows, workforce engagement management, powerful analytics, pre-built integrations, and much more - all designed into our familiar, easy-to-use Zoom app. With Zoom, businesses deliver fast, efficient, and highly personalized customer experiences, improved agent productivity, and better business results. Channels - Voice - Web Chat - Mobile SMS Functions - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - IVR - Inbound Screen Pop - Persistent Data - ACD Administrative - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Oracle's Enterprise Session Border Controller is designed for large enterprises, telecommunications providers, and organizations with complex, multi-location communication systems, including those utilizing UCaaS and CCaaS platforms, seeking robust security, reliability, and scalability in their real-time voice communications

Audience

Organizations interested in a video-optimized contact center solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$69 per agent per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Oracle
Founded: 1977
United States
www.oracle.com/communications/enterprise/session-border-controller/

Company Information

Zoom Communications
Founded: 2011
United States
www.zoom.com/en/products/contact-center/

Alternatives

Alternatives

Local Measure Engage

Local Measure Engage

Local Measure
Avaya SBC

Avaya SBC

Avaya
Zoom Virtual Agent

Zoom Virtual Agent

Zoom Communications
Windstream Enterprise UCaaS

Windstream Enterprise UCaaS

Windstream Enterprise
Windstream Enterprise CCaaS

Windstream Enterprise CCaaS

Windstream Enterprise
Hoot Contact

Hoot Contact

Intrado

Categories

Categories

Integrations

Eleveo
Flip
Zoom
Zoom Workplace

Integrations

Eleveo
Flip
Zoom
Zoom Workplace
Claim Oracle Enterprise Session Border Controller and update features and information
Claim Oracle Enterprise Session Border Controller and update features and information
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Claim Zoom Contact Center and update features and information