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About

A Complete Returns Solution for Retailers and Brands. Easy for customers. Profitable for retailers. Better for the planet. From customer initiation to warehouse processing and resale, we offer a powerful solution for retailers and brands looking to improve outcomes across all points of the returns process. Drive greater customer loyalty and reduce churn with a personalized, fully-configurable online Returns Experience. Reduce costs by streamlining returns processing and routing with data-driven Returns Management. Unlock maximum value on returned items and minimize environmental impact by routing items to their best channel with best-in-class ReCommerce.

About

With zenloop, companies from multiple different industries are able to collect, cluster, and analyze customer feedback they receive through various channels along their customer journey. After analyzing the feedback, the experience management platform automatically derives tailored and individual measures to retain satisfied customers and win back churning customers. This way, zenloop enables companies to successfully identify growth drivers and pitfalls along their customer journey, turn satisfied customers into brand advocates, and minimize losses in revenue generated by churning customers.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Retailers and brands that need a returns management solution

Audience

Customer Obsessed Enterprises

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Optoro
Founded: 2004
United States
www.optoro.com

Company Information

zenloop
Founded: 2016
Germany
www.zenloop.com/en/

Alternatives

Alternatives

Categories

Categories

Customer Satisfaction Features

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Integrations

AccessOwl
BI Book
Canopy
Circula
Easyflow
Emarsys
Freshdesk
Magento
Salesforce Agentforce Marketing
Seven Senders
Shopify
Slack
Spryker
Zapier
Zendesk

Integrations

AccessOwl
BI Book
Canopy
Circula
Easyflow
Emarsys
Freshdesk
Magento
Salesforce Agentforce Marketing
Seven Senders
Shopify
Slack
Spryker
Zapier
Zendesk
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Claim Optoro and update features and information
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