OptiOp

OptiOp

At the touch of a button
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About

OptiKPI is an advanced CRM and retention platform designed specifically for iGaming businesses, empowering them with data-driven solutions to enhance player engagement, retention, and lifetime value. The platform leverages real-time customer data to deliver personalized marketing campaigns that foster loyalty and maximize revenue. Built by marketing experts, OptiKPI simplifies complex retention strategies, allowing businesses to easily create tailored experiences that resonate with players. The platform’s capabilities include intelligent segmentation, automated campaigns, and real-time tracking, which help businesses engage players effectively and drive long-term value. OptiKPI is committed to supporting businesses of all sizes, providing enterprise-level capabilities in an accessible and user-friendly package.

About

The first step is measurement. We find that clients regularly monitor the customer service delivered by their people by listening to calls or reviewing chats or Twitter and Facebook posts. The results are often saved in spreadsheets and after a few weeks this becomes so burdensome to reliably and effectively mine for information that the quality program fails. OptiOp allows you to easily create and maintain your evaluation forms; perform evaluations quickly and simply across any number of skills or media channels; meet with employees and give feedback and record and track action items; measure the turnaround time for giving feedback and close the loop with employees signing off on receiving feedback. Use the chatbot to request a demo. The benefits don't stop there - for maximum effect, measurement and feedback must be applied consistently so OptiOp allows you to perform calibration sessions efficiently, bringing your evaluation or quality assurance team together.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Gaming & Casinos, Sports & Entertainment, E-commerce & Retail, Travel & Hospitality, Financial Services & Payments, Telecommunications, Media & Publishing, EdTech & Online Learning, SaaS & Technology, Retail & Consumer Goods

Audience

Companies and enterprises looking for a solution to perform calibration sessions and improve quality assurance

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

Contact for pricing
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

OptiKPI
Founded: 2016
Finland
www.optikpi.com

Company Information

At the touch of a button
Founded: 2013
United Kingdom
www.optiop.com

Alternatives

Alternatives

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SpheraCloud

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Aqbay CRM

Aqbay CRM

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Categories

CRM Supported

Categories

CRM Features

Calendar/Reminder System Not Supported
Call Logging Not Supported
Document Storage Not Supported
Email Marketing Supported
Internal Chat Integration Supported
Lead Scoring Supported
Marketing Automation Integration Supported
Mobile Access Supported
Quotes / Proposals Not Supported
Segmentation Supported
Social Media Integration Not Supported
Task Management Supported
Territory Management Supported

Integrations

Facebook Not Supported
Firebase Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Mailchimp Supported
SendGrid Supported
Textlocal Supported
Twilio Supported
X (Twitter) Not Supported

Integrations

Facebook Supported
Firebase Not Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
Mailchimp Not Supported
SendGrid Not Supported
Textlocal Not Supported
Twilio Not Supported
X (Twitter) Supported
Claim OptiKPI and update features and information
Claim OptiKPI and update features and information
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