OptiOp

OptiOp

At the touch of a button
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About

OptiKPI is an advanced CRM and retention platform designed specifically for iGaming businesses, empowering them with data-driven solutions to enhance player engagement, retention, and lifetime value. The platform leverages real-time customer data to deliver personalized marketing campaigns that foster loyalty and maximize revenue. Built by marketing experts, OptiKPI simplifies complex retention strategies, allowing businesses to easily create tailored experiences that resonate with players. The platform’s capabilities include intelligent segmentation, automated campaigns, and real-time tracking, which help businesses engage players effectively and drive long-term value. OptiKPI is committed to supporting businesses of all sizes, providing enterprise-level capabilities in an accessible and user-friendly package.

About

The first step is measurement. We find that clients regularly monitor the customer service delivered by their people by listening to calls or reviewing chats or Twitter and Facebook posts. The results are often saved in spreadsheets and after a few weeks this becomes so burdensome to reliably and effectively mine for information that the quality program fails. OptiOp allows you to easily create and maintain your evaluation forms; perform evaluations quickly and simply across any number of skills or media channels; meet with employees and give feedback and record and track action items; measure the turnaround time for giving feedback and close the loop with employees signing off on receiving feedback. Use the chatbot to request a demo. The benefits don't stop there - for maximum effect, measurement and feedback must be applied consistently so OptiOp allows you to perform calibration sessions efficiently, bringing your evaluation or quality assurance team together.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Gaming & Casinos, Sports & Entertainment, E-commerce & Retail, Travel & Hospitality, Financial Services & Payments, Telecommunications, Media & Publishing, EdTech & Online Learning, SaaS & Technology, Retail & Consumer Goods

Audience

Companies and enterprises looking for a solution to perform calibration sessions and improve quality assurance

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

OptiKPI
Founded: 2016
Finland
www.optikpi.com

Company Information

At the touch of a button
Founded: 2013
United Kingdom
www.optiop.com

Alternatives

Alternatives

TelStrat QM

TelStrat QM

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SpheraCloud

SpheraCloud

Sphera
OptiCall

OptiCall

OptiCall Solutions

Categories

CRM

Categories

CRM Features

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Integrations

Facebook
Firebase
HubSpot CRM
HubSpot Customer Platform
Mailchimp
SendGrid
Textlocal
Twilio
X (Twitter)

Integrations

Facebook
Firebase
HubSpot CRM
HubSpot Customer Platform
Mailchimp
SendGrid
Textlocal
Twilio
X (Twitter)
Claim OptiKPI and update features and information
Claim OptiKPI and update features and information
Claim OptiOp and update features and information
Claim OptiOp and update features and information