Opiniator

Opiniator

Oberon3
+
+

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About

Opiniator’s digital comment card provides a customer feedback and recovery platform for brick and mortar businesses. The digital comment card system captures on-the-spot ratings, comments and feedback from real customers using their own mobile phone – at any time throughout their experience, then tracks the issues until resolution. The digital comment card means the business can respond before they take their business elsewhere, or worse, take their friends with them. Track customer issues and all staff actions until they are resolved. Reduce unexpected online complaints, too late for the business to intervene. Unhappy customers are contacted immediately, recovered and retained. Find and fix HSE or maintenance issues before they impact customers. Business sees feedback via a dashboard, receives immediate staff alerts, and takes action. Business responds to issue, tracks all actions until completion, and recovers customers.

About

TalkToTheManager allows business owners to get anonymous comments from customers by text message and the ability to respond in order to address customer service, product, and facility issues before a bad experience becomes a bad review. Sign up for our service and we instantly provide a dedicated phone number to display at your business. Sign up for our service and we instantly provide a dedicated phone number to display at your business. Managers on duty receive the message on their phones by text or email. Managers don't see the customer's phone number. Managers can respond by text immediately while the customer is still on-premises, resolving issues or receiving praise for a great experience. Customers leave happy and in many cases write a positive review online. They tell their friends and come back, bringing in more revenue and loyalty to your brand. Customers just text your TalkToTheManager number from any cell phone.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses searching for a solution to get and manage customer feedback

Audience

Businesses searching for a solution to improve their services and increase sales

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$40 per month
Free Version
Free Trial

Pricing

$29 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Oberon3
Founded: 2009
United States
www.opiniator.com

Company Information

TalkToTheManager
Founded: 2012
United States
talktothemanager.com

Alternatives

Alternatives

VisibleFeedback

VisibleFeedback

DiscoveryMark
Touchpoint CX

Touchpoint CX

Touchpoint Group
Surveyed

Surveyed

Spicyfy Ventures

Categories

Categories

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Survey Features

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction Features

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Integrations

Sonic XML Server

Integrations

Sonic XML Server
Claim Opiniator and update features and information
Claim Opiniator and update features and information
Claim TalkToTheManager and update features and information
Claim TalkToTheManager and update features and information