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About

The COVID-19 pandemic has changed the way we all live and work. The rise in remote working has resulted in a need for even greater communication, collaboration and flexibility. OpenText™ FirstClass® is a powerful collaboration solution that drives teamwork, improves communication, makes people and information easily accessible from any mobile device, and ensures team members are connected within the organization. FirstClass is a fully integrated solution that is cost-effective, flexible and easy to administer. It empowers individuals and teams to work together toward a common goal, with a shared sense of purpose and new ways to participate. Designed to support collaboration, FirstClass offers easy and secure communication, mobile access, personalization, integration with other applications, and safe, reliable archiving.

About

Capture opportunities and ensure your customers speak with a real person, not a voicemail box. Every call is professionally answered by your PA, who understands your business as if based in your office. e-PA works as your full-time secretary and helps win you business, however, your customers choose to communicate. Benefit from round-the-clock coverage and first-class customer service support, no matter how big you grow. e-PA can work as your full or part-time secretary, protecting your business from potential missed calls. Extraordinary teams to answer your phones, website live chat, contact forms, social media, and email as if based in your office. Professional overflow call handling assistance for your current team or round-the-clock reception coverage. Overflow coverage for busy periods or staff holidays. No need to buy expensive equipment or technology. Your PA team breezily learns to use any online calendar, website, or software ready to book appointments.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Organizations that need a full-featured collaboration suite

Audience

Organizations seeking a tool to capture opportunities and ensure their customers speak with real people

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$55.24 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

OpenText
Founded: 1991
Canada
www.opentext.com/what-we-do/products/specialty-technologies/firstclass

Company Information

e-PA
United Kingdom
e-pa.com

Alternatives

Alternatives

Answer California

Answer California

AnswerCalifornia
Datascribe LPO

Datascribe LPO

Datascribe Technologies
MDaemon Email Server

MDaemon Email Server

MDaemon Technologies
Bamboo

Bamboo

Atlassian
Verbatim

Verbatim

Verbatim Telephone Answering Service

Categories

Categories

Collaboration Features

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Integrations

No info available.

Integrations

No info available.
Claim OpenText FirstClass and update features and information
Claim OpenText FirstClass and update features and information
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