OpenAI PresenceOpenAI
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Related Products
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About
OpenAI Presence is an enterprise product for deploying trusted AI agents across customer-facing and internal workflows. The platform helps organizations build voice and chat agents that can answer questions, resolve issues, use company systems, take approved actions, and escalate to human teams when needed. Presence combines model reasoning with policies, guardrails, standard operating procedures, simulations, evaluations, and escalation rules. Each deployment starts with a specific workflow, such as billing support, insurance claims, customer service, outbound sales, or employee IT requests. Codex-powered improvement workflows help teams review production sessions, identify gaps, test proposed updates, and approve controlled changes after launch. Built for eligible enterprise customers, OpenAI Presence helps companies put AI agents into production with reliability, governance, and deployment support from OpenAI teams and partners.
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About
Voiceflow is an AI customer experience platform that helps teams build, launch, and scale advanced AI agents for support, lead generation, and other customer-facing workflows. It gives product, CX, support, engineering, and enterprise teams tools to design intelligent workflows, deploy integrated agents, and improve agents over time without full rebuilds. The platform supports omnichannel experiences across web, phone, and mobile, allowing businesses to create consistent AI-powered conversations across customer touchpoints. Voiceflow includes an agent builder, deterministic workflows, global instructions, guardrails, APIs, functions, observability tools, and production environments for development, staging, and launch. Its Agentic Context Engine helps turn complex conversations into enriched customer experiences while supporting high-volume usage and low-latency voice interactions.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Enterprise customers, customer support leaders, operations teams, IT service teams, financial services companies, insurers, telecom providers, sales organizations, systems integrators, and AI transformation teams that need trusted voice agents, chat agents, workflow automation, approved actions, escalation rules, policy controls, evaluations, guardrails, and production AI agent deployment support
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Audience
Voiceflow is best suited for CX teams, support leaders, product teams, engineers, enterprises, call centers, and businesses that need to build, launch, test, and scale AI agents across customer service, sales, lead generation, and omnichannel support workflows
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
$40 per editor per month
Free Version
Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Company InformationOpenAI
Founded: 2015
United States
openai.com
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Company InformationVoiceflow
Founded: 2019
United States
www.voiceflow.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Integrations
Axis LMS
Not Supported
ChatGPT
Supported
ChatGPT Enterprise
Supported
Ejentum
Not Supported
JSON
Not Supported
JavaScript
Not Supported
OpenAI
Supported
OpenAI Codex
Supported
Rime
Not Supported
Workers by Delos
Not Supported
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Integrations
Axis LMS
Supported
ChatGPT
Not Supported
ChatGPT Enterprise
Not Supported
Ejentum
Supported
JSON
Supported
JavaScript
Supported
OpenAI
Not Supported
OpenAI Codex
Not Supported
Rime
Supported
Workers by Delos
Supported
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