Audience
Enterprise customers, customer support leaders, operations teams, IT service teams, financial services companies, insurers, telecom providers, sales organizations, systems integrators, and AI transformation teams that need trusted voice agents, chat agents, workflow automation, approved actions, escalation rules, policy controls, evaluations, guardrails, and production AI agent deployment support
About OpenAI Presence
OpenAI Presence is an enterprise product for deploying trusted AI agents across customer-facing and internal workflows. The platform helps organizations build voice and chat agents that can answer questions, resolve issues, use company systems, take approved actions, and escalate to human teams when needed. Presence combines model reasoning with policies, guardrails, standard operating procedures, simulations, evaluations, and escalation rules. Each deployment starts with a specific workflow, such as billing support, insurance claims, customer service, outbound sales, or employee IT requests. Codex-powered improvement workflows help teams review production sessions, identify gaps, test proposed updates, and approve controlled changes after launch. Built for eligible enterprise customers, OpenAI Presence helps companies put AI agents into production with reliability, governance, and deployment support from OpenAI teams and partners.
Company Information
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