Audience

Enterprise customers, customer support leaders, operations teams, IT service teams, financial services companies, insurers, telecom providers, sales organizations, systems integrators, and AI transformation teams that need trusted voice agents, chat agents, workflow automation, approved actions, escalation rules, policy controls, evaluations, guardrails, and production AI agent deployment support

About OpenAI Presence

OpenAI Presence is an enterprise product for deploying trusted AI agents across customer-facing and internal workflows. The platform helps organizations build voice and chat agents that can answer questions, resolve issues, use company systems, take approved actions, and escalate to human teams when needed. Presence combines model reasoning with policies, guardrails, standard operating procedures, simulations, evaluations, and escalation rules. Each deployment starts with a specific workflow, such as billing support, insurance claims, customer service, outbound sales, or employee IT requests. Codex-powered improvement workflows help teams review production sessions, identify gaps, test proposed updates, and approve controlled changes after launch. Built for eligible enterprise customers, OpenAI Presence helps companies put AI agents into production with reliability, governance, and deployment support from OpenAI teams and partners.

Integrations

API:
Yes, OpenAI Presence offers API access

Ratings/Reviews

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Company Information

OpenAI
Founded: 2015
United States
openai.com

Videos and Screen Captures

OpenAI Presence Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Support
Online

OpenAI Presence Frequently Asked Questions

Q: What kinds of users and organization types does OpenAI Presence work with?
Q: What languages does OpenAI Presence support in their product?
Q: What kind of support options does OpenAI Presence offer?
Q: What other applications or services does OpenAI Presence integrate with?
Q: Does OpenAI Presence have an API?
Q: What type of training does OpenAI Presence provide?

OpenAI Presence Product Features