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About

Many organizations are currently struggling to recruit for skilled trades positions as demand outstrips supply. These organizations must now consider other ways in which they can maximize the productivity of their current teams. With our clients typically seeing an increase in productivity from our field service management software ranging from 25% to 60%, we have developed a Resource Calculator to help you consider how much more efficient and productive your current team could be with Oneserve. Field service management software helps organize and connect remote teams quickly and efficiently. Oneserve’s industry-leading service software allows knowledge and information to be shared, updated, and monitored in real-time, allowing for smoother business processes and improved customer experience. Our mobile app is perfect for a workforce that is constantly in the field. It allows employees to manage their time and workload, leading to exceptional customer service.

About

Resolve issues faster with real-time visual support for field teams and customers. Empower your field teams and equipment users with visual issue reporting, smart recommendations, chat, AR-enabled live video, checklists/instructions, and knowledgebase. We at SnapSupport are busy helping tech businesses every day. See what some of our partners and clients have to say about the experience. Be the next to enjoy the benefits of SnapSupport. Take your field support and customer support to the next level. Help your field engineers fix issues the first time and avoid multiple trips. Assist them remotely in real-time when they need help. Automate and streamlines the inspection reporting process. Define checklists and use our mobile or RealWear HMT-1 app for fast inspections. Speed up your equipment maintenance activities with configurable checklists and real-time visual support. Increase customer satisfaction with a mobile app to enable powerful self-support and real-time visual support.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Organizations seeking an effective and flexible solution to improve their recruitment operations

Audience

Construction managers and field engineers seeking a tool to collaborate, manage issues, assign workflows, and schedule maintenance

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Oneserve
Founded: 2010
United Kingdom
www.oneserve.co.uk

Company Information

SnapSupport
Founded: 2017
United States
snapsupport.io

Alternatives

Alternatives

Visual Assistance

Visual Assistance

OptimaTech Limited
Kirona Solutions Limited

Kirona Solutions Limited

Kirona: Field Service Management Software
SnapInspect

SnapInspect

SnapInspect International

Categories

Categories

Equipment Maintenance Features

Customer Database Not Supported
Dispatch Management Supported
Equipment Tracking Supported
Inventory Control Supported
Job Management Supported
Maintenance Scheduling Supported
Warranty Tracking Supported
Work Order Management Supported

Field Service Management Features

Billing & Invoicing Supported
Contact Database Supported
Contract Management Not Supported
Customer Database Supported
Dispatch Management Supported
Electronic Signature Supported
Inventory Management Supported
Mobile Access Supported
Payment Collection in the Field Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Supported
Work Order Management Supported

Building Maintenance Features

Asset Tracking Supported
Commercial Properties Supported
Customer Database Supported
Dispatch Management Supported
Inventory Management Supported
Job Costing Supported
Job Management Supported
Maintenance Scheduling Supported
Residential Properties Supported
Routing Supported
Scheduling Supported
Work Order Management Supported

Maintenance Management Features

Asset Tracking Supported
Billing & Invoicing Not Supported
Calibration Management Not Supported
Dispatch Management Not Supported
Inventory Control Supported
Inventory Management Supported
Key & Lock Management Supported
Mobile Access Supported
Planning Calendar Supported
Predictive Maintenance Supported
Preventive Maintenance Supported
Purchasing Supported
Scheduling Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Workforce Management Features

Budgeting & Forecasting Supported
Contractor Management Supported
Employee Lifecycle Management Not Supported
Labor Projection Supported
Performance Appraisal Not Supported
Recruiting Management Not Supported
Scheduling Supported
Skills Tracking Not Supported
Time & Attendance Supported
Variable Workforce Supported

Equipment Maintenance Features

Customer Database Not Supported
Dispatch Management Supported
Equipment Tracking Not Supported
Inventory Control Not Supported
Job Management Not Supported
Maintenance Scheduling Supported
Warranty Tracking Not Supported
Work Order Management Supported

Field Service Management Features

Billing & Invoicing Not Supported
Contact Database Not Supported
Contract Management Not Supported
Customer Database Not Supported
Dispatch Management Supported
Electronic Signature Not Supported
Inventory Management Not Supported
Mobile Access Supported
Payment Collection in the Field Not Supported
Quotes / Estimates Not Supported
Routing Not Supported
Scheduling Supported
Service History Tracking Not Supported
Time Clock Not Supported
Work Order Management Supported

Integrations

Active Directory Not Supported

Integrations

Active Directory Supported
Claim Oneserve and update features and information
Claim Oneserve and update features and information
Claim SnapSupport and update features and information
Claim SnapSupport and update features and information