OSS360Advantage360 Software
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Salesforce Agentforce CommunicationsSalesforce
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Related Products
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About
OSS360 is a powerful module that is part of the Advantage360 suite. Providing true end-to-end operational support, OSS360 converges CDMA, CSP, GSM, TDMA, LTE, 3G, 4G, satellite, ILEC, MVNO, CENTREX, VoIP, CLEC, ISP, WISP, WiMAX, broadband, SMS, MMS, data, content, paging,voice mail, IPTV, and CATV billing in a single end-to-end platform. Core components of OSS360 include carrier-level customer relationship management (CRM), promotions, marketing, and commissions management, trouble ticketing, accounts receivable, churn and credit scoring, and GL, AP, lockbox, among others. Our platform provides all necessary software to manage your end-to-end business. No need to purchase separate modules from different vendors and through middleware and separate technologies configure them to work. Key benefits of our platform include Past Due Treatment, a valuable process that allows rules to be configured that when subscribers are delinquent actions can be taken to ensure service.
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About
Agentforce Communications, formerly Communications Cloud, is Salesforce’s AI-powered CRM platform built specifically for communications service providers. It helps telecom companies modernize their middle-office operations with industry-specific applications, data models, and integrations. The platform leverages AI agents to deliver 24/7 automated customer support, streamline service workflows, and enhance overall customer experience. Tools like Billing Inquiry Manager use predictive and generative AI to resolve common billing issues quickly and reduce handling time. A communications-specific data model and enterprise product catalog simplify product lifecycle management and product-to-cash processes. Industry CPQ and workflow automation improve operational efficiency while reducing IT complexity. Agentforce Communications enables providers to increase ARPU, reduce churn, and drive revenue growth through intelligent, connected experiences.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
OSS360 serves carriers and service providers of billable wireline, wireless, fixed, and IP-Based technologies. Companies looking for an end-to-end on-premises or cloud-based billing, POS, CRM, and operational support solution can take advantage of OSS360.
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Audience
Agentforce Communications is designed for telecom and communications service providers seeking an AI-powered CRM platform to streamline operations, improve customer experiences, and increase revenue efficiency
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
$325 per month
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationAdvantage360 Software
Founded: 1984
United States
www.advantage360.com
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Company InformationSalesforce
Founded: 1999
United States
www.salesforce.com/communications/cloud/
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Categories |
Categories |
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Billing and Provisioning Features
Billing & Invoicing
Carrier Access Billing
Contract Management
Customer Accounts
Customizable Billing
Flexible Rate Tables
Internet
Order Management
Post-Paid Systems
Pre-Paid Systems
Provisioning
Rating
Self Service Portal
Service Order System
VoIP
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Integrations
Collate
Salesforce
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