OPDly vs. SurgyCRM Comparison Chart

From order intake through delivery, the FrameworkLTC and the SoftWriters suite of fully integrated and scalable solutions automates manual tasks so Long-Term Care (LTC) pharmacies can focus on what matters most: improving patient lives. Expand your business footprint while maximizing margin by replacing manual tasks with powerful automation. Strengthen partner relationships by delivering services designed to meet each facility’s unique needs. Provide concierge-level service by catering to the needs of every unique facility, wing and patient with our facility-centric software. Enable facilities to check their drug prices, print bills, check on order statuses and process returns in accordance to your pre-defined rules. Help your facilities by supplying reports relevant for daily operations and surveys. Don’t touch refill and reorder prescriptions until they hit the production floor by automating order input for refills and reorders.

DoctorConnect delivers industry-leading patient engagement and automation tools that help healthcare providers improve efficiency, reduce no-shows, and enhance patient satisfaction. With over 32 years of experience, we support thousands of doctors, clinics, and hospitals nationwide. Our platform integrates with hundreds of EMR and PM systems to simplify communication and daily operations. Key Features: • ARIA Phase 1 – AI receptionist for 24/7 call answering, triage, and transfers • ARIA Phase 2 – AI scheduling automation for real-time booking and rescheduling • Automated Reminders and Recalls • Digital Patient Forms and Surveys • Automated Waitlist and No-Show Recovery • Secure Messaging, Telehealth, and Online Payments • And more Discover how DoctorConnect can boost revenue, streamline workflow, and transform your patient experience.

Service Center by Office Ally is a trusted Revenue Cycle Management and patient payments platform used by more than 80,000 healthcare providers and health services organizations, which process more than 950 million transactions annually. Service Center is a cost-effective solution enabling providers to control their revenue cycle. With a user-friendly interface, Service Center helps providers check and verify patients’ eligibility and benefits, submit, correct, and check the status of their claims online, and receive remittance advice. Accepting standard ANSI formats, data entry and pipe-delimited formats, Service Center helps streamline administrative tasks and create more efficient workflows for providers.

WaitWell is a secure, scalable queue management and appointment scheduling platform for healthcare, retail, government, and enterprise service organizations. It reduces wait times, improves customer flow, and streamlines service delivery across single and multi-location operations. Customers can join virtual queues or book appointments via QR codes, web, SMS, kiosks, or chat, with real-time status updates and notifications. WaitWell includes AI-powered features to support customer routing, service guidance, and operational efficiency. Staff use real-time dashboards and reporting to monitor performance, identify bottlenecks, and optimize staffing. Managers can query operational data using natural language to analyze trends and improve throughput and service outcomes.

Paladin is an all-in-one retail management platform built for independent hardware stores, lumber and building materials dealers, feed & seed retailers, pharmacies, and specialty retailers. Paladin combines point of sale, inventory management, e-commerce, mobile selling, and managed IT services in a single system. PaladinPOS™ helps retailers manage sales, inventory, pricing, purchasing, customer accounts, and day-to-day operations from one platform. PaladinGo™ extends selling beyond the counter with real-time mobile access to inventory, pricing, and customer information. PaladinShop™ provides a built-in online storefront that keeps inventory and pricing synchronized automatically. PaladinMSP™ delivers managed IT, security, updates, and network monitoring to reduce technology burdens. Serving independent retailers since 1980, Paladin is known for reliable systems, practical retail expertise, and industry-leading U.S.-based customer support.

Compete Member Management Software by Jonas Fitness is gym management software for fitness clubs, health clubs, medical fitness centers, and hospital wellness facilities that need more than basic membership tracking. Compete helps operators manage memberships, billing and invoicing, member check-in, attendance tracking, contract management, scheduling, reporting, and front desk operations in one configurable system. It is built for clubs and wellness organizations with more complex workflows, multiple services, and growing operational needs, including multi-location facilities. Compete also supports an open ecosystem with connected solutions for online joining, member communication, mobile app experiences, payments, and other integrations. For buyers searching for club management software, membership management software, health club software, or fitness billing software, Compete delivers the operational depth and flexibility needed to run smarter and scale with confidence.

Silverware is an enterprise-grade hospitality platform built for hotels, resorts, and complex multi-venue operations. For more than 30 years, Silverware has powered high-end hospitality environments where uptime, integration depth, and operational flexibility are critical. The platform includes Point of Sale, GuestX, Scan & Pay, Online Ordering, and Mobile Technology for front-of-house operations, with Heartbeat Dashboard and Admin Center providing enterprise visibility and control. Integrated capabilities such as Silverware Pay, CRM & Loyalty, Self-Serve Kiosks, and Kitchen Display System support payments, guest engagement, and high-volume service workflows. With deep PMS integrations, unified guest profiles, multi-revenue-center management, real-time reporting, and 170+ integration partners, Silverware powers over 20,000 venues across 35+ countries, helping hospitality operators reduce complexity, protect revenue, and deliver consistent guest experiences at scale.

RXNT is an ambulatory healthcare technology pioneer that empowers medical practices and healthcare organizations to succeed and scale through innovative, data-backed, AI-powered software. Our fully-integrated, ONC-certified suite of medical software—like Clinical EHRs, Practice Management, Medical Billing and RCM, E-Prescribing, Practice Scheduling, Patient Portal, and more—optimizes clinical outcomes and RCM for your practice. Used by tens of thousands of medical professionals—from large physician practices to medical billing companies—to drive growth, streamline business operations, and improve patient care across all 50 U.S. states. Our unified “Full Suite” system employs a secure, central database so your data passes through every product in real-time from anywhere, and more than 135 million prescriptions have been transmitted and over $10 billion in claims have been processed using RXNT.

Athena delivers an AI-powered concealed weapons detection system and entryway security platform for hospitals, K–12 schools, casinos, places of worship, and government buildings across the U.S. The Apollo 500 walk-through weapons detection system enables fast, frictionless screening to detect concealed weapons without slowing foot traffic. Designed for healthcare, Athena offers the first Ambulance Bay WDS to screen stretcher patients, plus secondary screening for bags and lower extremities. Its AI-assisted baggage X-ray scanner uses an intuitive iPad interface for improved threat detection. Athena’s visitor management system integrates with EPIC, connecting identity and screening data in real time. All solutions unify into one platform with centralized monitoring, DHS-aligned compliance, enterprise reporting, and optional telepresence and AR alert glasses for real-time response, supporting CA AB 2975 readiness.

MedRight is a dynamic, user friendly, secure, cost effective software platform for use in Assisted Living communities, Residential Treatment Centers, IDD facilities, and Group Homes. MedRight improves patient safety, reduces medication errors, and is fully HIPAA compliant. Years of product enhancements and new features based on actual community use have resulted in a powerful, fully integrated software suite that users love. MedRight has it all to manage any senior living community, including the ability to work without a network connection in case the internet is down. Modules include marketing (CRM), e-prescribing, inventory, pharmacy integration, care plans, assessments, e-Narcotic logs, ADLs, billing, and resident and staff management. Let MedRight reduce your risk, improve your bottom line, and streamline your operations, while you spend more time with your residents!