ONEiO

ONEiO

Service-Flow
UniAgent

UniAgent

Consilium Software
+
+

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About

ONEiO is a cloud-native integration service provider connecting people, processes, and tools – enabling seamless collaboration without traditional integration hassle. Provided as a turn-key solution, as self-service, or something in between. You choose. Spending time moving tickets and copying information between different tools makes the use of your resources inefficient. Too many high-value integrations, automation initiatives, and maintenance of existing integrations lead to your needs not being understood nor prioritized. Dozens of ways to reach your desired outcomes, but there’s no one to guide you through them. With rules you define what information is transferred between systems so that you only get the information you need. Built automatically for you by our rule robot to specifically match your use case. A wide variety of endpoint types take care of communicating with common ITSM tools’ APIs to retrieve and update information.

About

Enterprises are proactively working towards enhancing their Customer Experience strategy to track, oversee, and organize every interaction between a customer and the organization throughout the customer lifecycle. The end goal is to optimize interactions from the customer's perspective and, as a result, foster customer loyalty. As customer care evolves to multiple channels like web chat, SMS, and social media —there’s a need to offer a seamless and consistent experience to customers across all the channels. Consilium customer experience management (CEM) solution - UniAgent™ offers you the right environment to efficiently manage each interaction and seamlessly deliver an Omni-channel experience to your customers. UniAgent™ lets you select the right channel at the right time, applying all relevant information and context to deliver a unique and personalized experience across the customer’s entire journey.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies searching for a cloud-native integration service provider solution

Audience

Enterprises in search of a CRM-CTI solution to optimize their customer experience and customer engagement across all touchpoints

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$499 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Service-Flow
Founded: 2011
Finland
oneio.cloud

Company Information

Consilium Software
Founded: 2007
Singapore
consiliuminc.com/product/UniAgent-crm-cti-connector

Alternatives

Alternatives

KONDESK

KONDESK

KONZE Enterprise Pty Ltd
Cloudphoney

Cloudphoney

ITECHDOMAIN.COM
SureTriggers

SureTriggers

Brainstorm Force

Categories

Categories

Integration Features

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

Integrations

ServiceNow
Amazon Web Services (AWS)
CA Service Desk Manager
Calabrio Call Recording
Datto RMM
Facebook
HubSpot Service Hub
Jira
Jira Work Management
LinkedIn
Microsoft Dynamics 365
Oracle Siebel CRM
SAP Cloud Platform
SAP Commerce Cloud
Salesforce
Sugar Connect
X (Twitter)
eGain Chat

Integrations

ServiceNow
Amazon Web Services (AWS)
CA Service Desk Manager
Calabrio Call Recording
Datto RMM
Facebook
HubSpot Service Hub
Jira
Jira Work Management
LinkedIn
Microsoft Dynamics 365
Oracle Siebel CRM
SAP Cloud Platform
SAP Commerce Cloud
Salesforce
Sugar Connect
X (Twitter)
eGain Chat
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Claim ONEiO and update features and information
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