NotoWareTri-J Solutions
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Related Products
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About
Our product NotoWare is organizational knowledge software designed for administering role-based training and support. It provides your business team an interactive application to develop, train, and support staff on the knowledge necessary for their roles. With NotoWare, the organizational knowledge essential for business operations becomes a just-in-time performance support resource for staff. Using NotoWare, managers/subject-matter experts can administer turnkey process changes by providing team members with a support resource. With less effort than describing the changes in an email, the process information is delivered and made available to the team for training and support. By using NotoWare, implementing process changes can be completed in faster turnaround times.
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About
livepro is the perfect Knowledge Management solution for Customer Service/Experience - whether it be on the phone, behind the counter, in the field or customer self-service, livepro has the tools to improve cx scores, cut training times, improve compliance and boost staff engagement with confidence. livepro is purpose built Knowledge Management for Customer Experience. We focus on delivering answers to agents, not long complex documents. This is made possible by livepros powerful features like search and easy to follow process guidance. livepro requires next to no training and turns your agents into experts meaning staff confidence and customer satisfaction go up while AHT and training costs are cut down. Increase Customer Satisfaction by reducing AHT up to 25% and cutting transfers by up to 35%. Improved Staff Engagement and Induction-Training Periods cut by 50% or more. Improve Compliance & Risk with Authored Only Content & SOC Certified Secured Data.
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Supported
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Audience
Companies looking for a Change Management solution to train and support employees
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Audience
Enterprises and companies in need of a customer experience knowledge management solution to connect with customers
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$10 per user per month
Free Version
Not Supported
Free Trial
Supported
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PricingPricing scales with your team size and the advanced features you need. Reach out and we'll provide the price for the features your team requires.
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Company InformationTri-J Solutions
Founded: 2008
United States
www.trijsolutions.com
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Company Informationlivepro
Founded: 2001
Australia | USA
www.livepro.com
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Categories |
Categories |
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Knowledge Management Features
Artificial Intelligence (AI)
Not Supported
Cataloging / Categorization
Supported
Collaboration
Supported
Content Management
Supported
Decision Tree
Supported
Discussion Boards
Not Supported
Full Text Search
Supported
Knowledge Base Management
Supported
Self Service Portal
Supported
Training Features
Academic / Education
Not Supported
Asynchronous Learning
Not Supported
Blended Learning
Not Supported
Built-In Course Authoring
Supported
Built-in LMS
Not Supported
Certification Management
Not Supported
Corporate / Business
Supported
eCommerce
Not Supported
Learner Portal
Not Supported
Mobile Learning
Supported
Simulation
Not Supported
Synchronous Learning
Not Supported
Training Companies
Not Supported
Business Process Management Features
Access Controls / Permissions
Not Supported
Alerts / Notifications
Not Supported
Business Process Automation
Not Supported
Business Rules Management
Supported
Collaboration
Supported
Process Change Tracking
Supported
Process Mapping
Supported
Process Modeling & Design
Supported
Visual Workflow Management
Not Supported
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Knowledge Management Features
Artificial Intelligence (AI)
Not Supported
Cataloging / Categorization
Supported
Collaboration
Supported
Content Management
Supported
Decision Tree
Supported
Discussion Boards
Supported
Full Text Search
Supported
Knowledge Base Management
Supported
Self Service Portal
Supported
Customer Experience Features
Action Management
Not Supported
Analytics
Supported
Customer Segmentation
Not Supported
Dashboard
Supported
Feedback Management
Supported
Knowledge Management
Supported
Multi-Channel Collection
Supported
Sentiment Analysis
Not Supported
Survey Management
Supported
Text Analysis
Supported
Trend Analysis
Supported
Customer Service Features
Alerts / Escalation
Supported
Appointment Management
Not Supported
Call Center Management
Supported
Email Management
Supported
Knowledge Base
Supported
Live Chat
Supported
Performance Metrics
Supported
Queue Management
Not Supported
Self Service Portal
Supported
Social Media Integration
Supported
Surveys & Feedback
Supported
Virtual Assistant
Supported
Workflow Management
Supported
Work Instructions Features
Branding & Style Sheets
Supported
Content Management System
Supported
Drag and Drop
Supported
Dynamic Tags
Supported
Employee Feedback
Supported
Guide Approval Workflows
Supported
Media Editor
Supported
Multi-Brand Publishing
Supported
Rich Text Editor
Supported
SSO (SAML)
Supported
Translations
Supported
User Management
Supported
Version Control
Supported
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Integrations
Genesys Cloud CX
Not Supported
Microsoft Teams
Not Supported
NiCE CXone Mpower
Not Supported
Salesforce
Not Supported
Slack
Not Supported
V-Person
Not Supported
Zendesk
Not Supported
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Integrations
Genesys Cloud CX
Supported
Microsoft Teams
Supported
NiCE CXone Mpower
Supported
Salesforce
Supported
Slack
Supported
V-Person
Supported
Zendesk
Supported
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